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Anna Creech, May 18, 2008

I am a university librarian at a small private school, but I still felt the sting of his between the lines reprimand. Librarians sometimes need a wake-up call to remind ourselves of what it is that we are supposed to be doing — providing information and resources to all of our users. So often we place roadblocks to prevent that from happening, and many examples of that are in Douglas' book. As he shows, these roadblocks mainly stem from a rigid adherence to rules versus considerate compassion and an understanding of the user's needs.

For the general library-loving, book-reading public, this memoir is an entertaining glimpse behind the curtain. Here is your chance to look at public libraries from the perspective of a librarian who isn't afraid to show the carpet stains and sticky keyboards. Douglas' wry humor and evocative storytelling makes this book an entertaining page-turner.

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