Now, managers at all levels can bring Six Sigma into their worldin the trenches where the ideas are born, the work is done, and the bottom line is supported.

Six Sigma for Business Excellence reveals how you can create a process excellence program that fully addresses your companys goals, the specific imperatives of a quality team, and your day-to-day operationseven if upper management has not wholly committed to Six Sigma. Using JohnsonandJohnson's approach as a model, JohnsonandJohnson's Director of Global Quality Management, Penelope Przekop, walks you through the real world of implementing Six Sigma techniques without enlisting high-level support, giving you the information you need to recreate this proven approach for improvement and excellence.

This hands-on guide begins by outlining the key concepts of Six Sigma and the advantages of adopting this powerful methodology. Then youll see how to create a personal management framework based on Six Sigma, utilizing the technical tools needed to bridge the gap between strategy and implementation.

Through instructive examples and insights from JohnsonandJohnsons manufacturing and non-manufacturing businesses, as well as other Six Sigma companies, youll discover:

• How to apply Six Sigma principles and techniques immediately to meet your business needswith little supervision from senior managers or Black Belts
• How a process focus can impact overall effectiveness and efficiency, regardless of scope
• Methods for understanding your customers needs and driving a customer-focused approach
• Tools from Lean Thinking and Design Excellence that you can incorporate into your departmentsimproving quality and performance from the inside out
• Ways to resolve communication issues between management and your Six Sigma team

Complete with templates, summaries, and detailed schematics of the SIPOC (suppliers, inputs, process, outputs, customers) process, Six Sigma for Business Excellence is your key to driving quality through your organization and creating the best possible environment for success.

A hands-on guide to implementing your own Six Sigma business excellence program

A question for middle managers: how can you better understand your customers, slash costs, improve communication, achieve excellence across your organization, and increase your own personal potentialall without the support of upper management?

The answer is inside Six Sigma for Business Excellence. Based on the unique Six Sigma process excellence program adopted by JohnsonandJohnsonwhich saved the company billions of dollars and vastly improved performancethis valuable guide gives you the information and tools you need to recreate their proven approach in your own departments and firms. Director of Global Quality Management at JohnsonandJohnson, Penelope Przekop, provides the tools and tips you need to implement the concepts of Six Sigma and achieve outstanding results without enlisting high-level support. Through insightful case studies from JohnsonandJohnson as well as other successful Six Sigma companies, youll discover how to:

• Become a Six Sigma champion without assistance from senior management or Black Belts
• Apply Six Sigma principles and methods to meet your specific business needs
• Develop a personal management framework for long-term success
• Better address the needs of your customers
• Identify and understand the common goals of the functional manager and the Six Sigma professional
• Incorporate Six Sigma concepts more intrinsically into your departments, improving quality and performance from the inside out rather than from the top down

Six Sigma for Business Excellence shows managers at all levels of Six Sigma proficiency how to create a process excellence program that addresses both company goals and day-to-day operations. Using JohnsonandJohnson's Process Excellence Program as a model, JohnsonandJohnson's director of quality, Penelope Przekop, walks readers through the real world of implementing a Six Sigma program. Examples and insights from JohnsonandJohnson as well as other Six Sigma companies detail:

• How to apply Six Sigma principles and techniques immediately with little supervision from senior managers or black belts
• How to resolve communication issues between management and the Six Sigma team
• Ways to become a Six Sigma champion without assistance from senior management or black belts
• Methods and tools that managers at all levels can incorporate into their departments, improving quality and performance from the inside out