Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 10/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. CJA also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools.

Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.F. Robert Jacobs is currently department chairman at Indiana University. He has a PH.D from Ohio State and is past Vice President of the Decision Sciences Institute, Information Technology Coordinator for Decision Sciences Institute for 1997, as well as Associate Editor on the board of the Journal of Operations Management.Nicholas Aquilano is retired from the University of Arizona but is providing a critical eye to the revision. A UCLA grad and Buffa student.

Section One¿Operations Strategy and Managing Change

1. Introduction to the Field

2. Operations Strategy and Competitiveness /TN2. Learning Curves

3. Project Management

Section Two¿Product Design and Process Selection

4. Process Analysis /TN4. Job Design and Work Measurement

5. Product Design and Process Selection¿Manufacturing TN5. Facility Layout

6. Product Design and Process Selection¿Services /TN6. Waiting Line Management

7. Quality Management /TN7. Process Capability & Statistical Quality Control

8. Operations Consulting and Reengineering

Section Three¿Supply Chain Design

Managerial Briefing 9.E-Ops©

9. Supply Chain Strategy

10. Strategic Capacity Management TN10. Facility Location

11. Just-in-Time and Lean Systems

Section Four¿Planning and Controlling the Supply Chain Managerial Briefing 12Enterprise Resource Planning Systems

12. Forecasting and Demand Management

13. Aggregate Sales and Operations Planning

14. Inventory Control

15. Material Requirements Planning

16. Operations Scheduling TN16. Simulation

17. Synchronous Manufacturing and Theory of Constraints

SUPPLEMENTS

A Linear Programming with the Excel Solver

B Financial Analysis

C Operations Technology

APPENDICES

A Answers to Selected Problems

B Uniformly Distributed Random Digits

C Normally Distributed Random Digits

D Areas of the Standard Normal Distribution

E Areas of the Cumulative Standard Normal Distribution

F Negative Exponential Distribution: Value of e–X

G Interest Tables