Section One: Operations Strategy and Managing Change

1. Introduction to the Field

2. Operations Strategy and CompetitivenessTechnical Note 2 - Learning Curves

3. Project Management

Section Two: Product Design and Process Selection

4. Process Analysis Technical Note 4 - Job Design and Work Measurement

5. Product Design & Process Selection - ManufacturingTechnical Note 5 - Facility Layout

6. Product Design & Process Selection - ServicesTechnical Note 6 - Waiting Line Management

7. Quality Management Technical Note 7 – Process Capability and Statistical Quality Control

Section Three: Supply Chain DesignManagerial Briefing - Electronic Commerce and E-Ops©

8. Supply Chain Strategy

9. Strategic Capacity Management Technical Note 9 – Facility Location

10. Just-in-Time and Lean Systems

Section Four: Planning and Controlling the Supply ChainManagerial Briefing – Enterprise Resource Planning Systems

11. Forecasting

12. Aggregate Planning

13. Inventory Control

14. Material Requirements Planning

15. Operations SchedulingTechnical Note 15 - Simulation

Section Five: Revising the System

16. Consulting and Reengineering

17. Synchronous Manufacturing and Theory of Constraints

Appendix A: Answers to Selected Problems

Appendix B: Uniformly Distributed Random Digits

Appendix C: Normally Distributed Random Digits

Appendix D: Areas of Standard Normal Distribution

Appendix E: Areas of the Cumulative Standard Normal Distribution

Appendix F. Negative Exponential Distribution Value of e -x

Appendix G. Interest Tables

Supplements:

A. Linear Programming Using Excel Solver

B. Financial Analysis

C. Operations Technology

Photo Credits

Name Index

Subject Index