Although new process improvement methods have been developed and implemented over the past few decades, surveys indicate that many of these methods fail outright, are disappointing, cannot be sustained, or cannot be replicated by other organizations. Achieve Lasting Process Improvement provides a commonsense, jargon-free, proven method of improving business processes regardless of the size, location, and nature of the organization. It presents a step-by-step approach and offers more than 200 specific tips and guidelines as well as addressing specific issues and problems. These have been gathered from organizations of many sizes in many different countries that have achieved lasting benefits and success.

This book enables the reader to:

 Establish sustained and lasting process improvement.

 Achieve the results of Six Sigma without the pain and expense.

 Implement process improvement without risking business.

 Motivate employees to participate and contribute to process improvement.

 Achieve measurable, scalable, and flexible business processes.

 Address individual business, work, management, cultural, and political issues.

Answers questions such as:

 How do you define the long-term direction for a business process?

 How do you select which processes to improve?

 How do you measure business processes?

 How do you define a successful implementation strategy and project plan for process improvement?

 How do you employ technology and automation successfully?

 How should you involve upper management in process improvement?

 How do you gain support, involvement, and commitment of employees?

 How do you maintain a business process over time?

 How do you sustain the benefits and change that you have implemented?

Lientz (management, U. of California-Los Angeles) and consultant Rea advise appealing to the self-interest of people at all levels of the organization, using systems and technology in an appropriate and suitable way, discouraging exceptions and workarounds, focusing on a group of related business processes rather than a single process, measuring business processes from the start, and other measures. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com)

and change that you have implemented?

process improvement.

 Achieve measurable, scalable, and flexible business processes.

 Address individual business, work, management, cultural, and political issues.

Answers questions such as:

 How do you define the long-term direction for a business process?

 How do you select which processes to improve?

 How do you measure business processes?

 How do you define a successful implementation strategy and project plan for process improvement?

 How do you employ technology and automation successfully?

 How should you involve upper management in process improvement?

 How do you gain support, involvement, and commitment of employees?

 How do you maintain a business process over time?

 How do you sustain the benefits and change that you have implemented?