M-Business is your chance to achieve unprecedented agility throughout your organization--and to deliver extraordinary value to customers, wherever and when-ever they want it. In "Business Agility," Nicholas D. Evans shows you exactly how to transform the promise of M-Business into profitable reality.

Drawing on lessons learned by leading M-Business implementers in many industries, Evans walks through every stage of the successful M-Business initiative: design, process models, architecture, and, above all, execution. Along the way, he helps you identify your best M-Business opportunities for employees, partners, and customers; clear away key process and technology obstacles; and avoid the pitfalls of M-Business technology selection.

Whether you're an executive, entrepreneur, strategic planner, technical decision-maker, architect, developer, or consultant, Business Agility delivers your action plan for M-Business success.Combining process agility with technical agility: the next business revolutionA complete strategic roadmap for profiting from M-Business technologiesDesigning and architecting a winning M-BusinessTransform your goals into a working framework that's flexible enough to changeSelecting the right M-Business applicationsEvaluating business intelligence, sales and field force automation, CRM, supply chain tools, and other key M-Business solutionsReal case studies, real metrics: delivering on the promise of M-BusinessFrom eBay to Office Depot, hospitality to hardware: how leading companies are profiting right nowM-Business: the long viewPreviewing tomorrow's devices, networks, standards, and applications-and preparing for themAdvance raves for Business Agility..."The promise is that new wireless technologies can have a profound and dramatic effect on business-from general productivity increases to improved customer satisfaction. By providing both a comprehensive overview as well as citing and detailing specific implemented examples, this book will assist us all in closing the gap between that promise and current reality." --Paul Reddick

Vice President of Business Development

Sprint PCS"Business Agility is insightful in illustrating why wireless technologies and mobile communications will be major catalysts in driving the next generation of business transformation." --David Dickinson

Vice President E-Business

Nokia"Business agility has never been more paramount in succeeding in today's dramatically dynamic business environment. Wireless systems are becoming a very real way to tackle the task of getting the information you need, in the form you need it, where you need it, and when you need it to actually use it and drive results. Presenting companies that consistently push the envelope of technology in the hospitality industry, this book goes in depth with case studies on specific wireless business management systems. It illustrates new, exciting ways to grow a business, enhance customer relationships and think beyond the norm for possibilities and opportunities in the wireless world." --Curtis Nelson

President and CEO

Carlson Hospitality Worldwide"A great handbook for CEOs and business executives who are looking to enhance enterprise value through mobile business technologies." --John Goff

President and CEO

Crescent Real EstateEquities Company"Nick Evans gives businesses looking to exploit the huge potential of mobile and wireless systems a great primer on the key issues they'll need to consider in developing their business strategy. This book is a great first step in 'mobilizing' your business." --Galen Gruman

Editor

"M-Business" magazine"The timing couldn't be better for this book. The treatise of business cases contained in the book offer invaluable lessons for entrepreneurs and software companies plan-ning their mobile business strategy around the enterprise. The competencies detailed offer a key source of competitive advantage." --Robert J. Miles, Ph.D.

General Partner

Vortex Partners"Few experts are as equipped as Nick Evans to distill the business value behind wireless technology. Besides being a slick and sexy technology, wireless has to make sense for your business. Evans uses real-life examples to show how businesses of all kinds can make the leap-and bring about bottom-line results." --David Joachim

Senior Managing Editor

"Internet Week""This book is what any leader of a company needs to be successful in M-Business. The great thing about Business Agility is that Nick Evans writes not only as an industry expert but also as an experienced practitioner. It is very rare to find a body of work that combines theory and insight with practical advice and real-world examples of success to create a tool that can actually be used. I will definitely use it as my road map and guide as we go forward." --Joe Lacik

Vice President, Information Systems

Aviall

Mr. Evans is an industry-recognized E-Business consultant, speaker, and author. He has a regular M-Business column published in Internet Week reaching over 275,000 readers and has written for numerous other computer industry magazines. He is the author of several books on web technology, including titles from Microsoft Press and Powersoft Press. He is frequently quoted in the industry press and has been featured in thought leadership sections alongside Peppers and Rogers and the Patricia Seybold Group.

Mr. Evans was formerly the National Technical Director for E-Business at PricewaterhouseCoopers within their Global Software Solutions Center. In this role, he was responsible for selling and delivering engagements to major PwC clients nationally. Mr. Evans co-founded the National Internet Practice for Coopers and Lybrand in 1997.

Mr. Evans' clients have included 3M, ATandT, Abbott Labs, American Airlines, American Family Insurance, Best Buy, BP Amoco, Compaq, Conoco, First USA, Intel, Kodak, Major League Baseball, Schering Plough, SunTrust Bank, Texaco, Van Waters and Rogers, and many others.

Mr. Evans holds a B.Sc. (Hons) and M.Sc. from Southampton University in England. He is a frequent advisor to the venture capital community and serves on several advisory boards.

Foreword.

1. Introduction.

2. The M-Business Evolution.

3. Design of an M-Business.

4. Process Models and Applications for M-Business Agility.

5. Industry Examples.

6. M-Business Strategic Roadmap.

7. M-Business Architectural Frameworks.

8. M-Business Technologies and Implementation.

9. Future Trends.

Conclusion.

Notes and References.

Index.