Delivering the most comprehensive selection of model documents, market-leading Bovée/Thill remains the only text that reflects the multimedia emphasis of real-world business communication.

The field’s leading text for more than two decades, Business Communication Today continues to provide cutting-edge coverage students can count on to prepare them for real business practice. Thoroughly revised, updated, and streamlined, the succinct new ninth edition encompasses every medium that students will be expected to use on the job—from conventional printed documents and formal reports to e-mail and instant messages to blogs, podcasts, and wikis.

Part 1: Understanding the Foundations of Business Communication

Chapter 1: Achieving Success Through Effective Business Communication

Chapter 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Chapter 3: Communicating Interculturally

Part 2: Applying the Three-Step Writing Process

Chapter 4: Planning Business Messages

Chapter 5: Writing Business Messages

Chapter 6: Completing Business Messages

Part 3: Crafting Brief Messages

Chapter 7: Crafting Messages for Electronic Media

Chapter 8: Writing Routine and Positive Messages

Chapter 9: Writing Negative Messages

Chapter 10: Writing Persuasive Messages

Part 4: Supporting Messages with Quality Information

Chapter 11: Finding, Evaluating, and Processing Information

Chapter 12: Understanding and Designing for Visual Communication

Part 5: Planning, Writing, and Completing Reports and Proposals

Chapter 13: Planning Reports and Proposals

Chapter 14: Writing Reports and Proposals

Chapter 15: Completing Reports and Proposals

Part 6: Designing and Delivering Oral Presentations

Chapter 16: Creating and Delivering Oral and Online Presentations

Chapter 17: Enhancing Presentations with Slides and Other Visuals

Part 7: Writing Employment Messages and Interviewing for Jobs

Chapter 18: Building Careers and Writing Résumés

Chapter 19: Applying and Interviewing for Employment

Appendix A: Format and Layout of Business Documents

Appendix B: Documentation of Report Sources

Appendix C: Correction Symbols

Video Guide: Applications and Exercises

Handbook of Grammar, Mechanics, and Usage