Global IT Managementpresents a practical approach for initiating and reinforcing global IT, focusing on the mechanisms that need to be put in place to effectively manage IT architecture, strategy, standards, and control across sites in a multinational firm. Key considerations are explained for each domain together with concrete recommendations for core organisation, processes and deliverables. The approach fits cleanly into established best practices for IT such as the CobiT® framework for IT management.

This book:

• Integrates all major elements of global IT management in one book
• Covers key issues and presents straightforward guidelines for implementation
• Provides context throughout by using examples from leading firms including Philips, Nestlé, Novartis, Toyota and UBS

Global IT Managementwill be vital reading for CIOs and IT Heads in multinational or global firms, their planning departments, and companies providing consultancy services to them. It will also be a valuable resource for students studying IT management on MBA and Executive MBA courses.

"…Global IT Management will provide a valuable text…"(Information Age, December 2003)

This book offers a practical guide to information technology managers whose companies are contemplating or currently undergoing globalization of their IT operations. Global IT Management helps managers coordinate operations to reduce costs and integrate business processes.

Each chapter:

Educated at Cambridge University and INSEAD, Robert Barton is now an independent IT consultant with extensive professional IT experience throughout Europe, including three years as Head of Global IT Strategy, Architecture and Standards at the leading global pharmaceuticals corporation, Novartis Pharma.

Foreword.

Table of Exhibits.

Table of Figures.

Table of Tables.

Acknowledgements.

1. Why globalize IT management?

2. Organization.

Introduction.

Core IT services.

Forces shaping IT organizations.

Basic organizational variants.

Two sides to a coin.

A practical approach.

Key players and institutions.

Moving towards action.

3. Architecture.

Introduction.

Options and expectations.

Managing architecture.

Organization.

Funding.

Map current IT architecture.

Adapt architecture to requirements.

Tool support.

Summary.

4. Strategy.

Introduction.

Options and expectations.

Managing strategy.

Organization.

Funding.

Agree strategy.

Align organization.

Implementation.

Review progress.

Tool support.

Summary.

5. Standards.

Introduction.

Options and expectations.

Choice of standards.

Managing standards.

Organization.

Funding.

Defining new standards.

Maintaining standards.

Handling exceptions.

Tool support.

Summary.

6. Control.

Introduction.

Options and expectations.

Managing control.

Organization.

Funding.

Managing IT costs.

Project control.

Implementing balanced scorecards for IT.

Tool support.

Summary.

7. Value of Global IT Management—Tested.

Appendix: Positioning with established best practices.

COBIT^®.

ITIL^®.

PRINCE2^®.

Glossary and acronyms.

References.

Index.