Operations is one of the most important factors in whether an organization survives in the international marketplace. While not everyone will be solving quantitative operations problems, every manager will confront important operations issues that will have a critical impact on the success of their organizations.

Revised to reflect the growing importance of soft and hard technologies, as well as the rise of service organizations and the global economy, this Third Edition of Jack Meredith and Scott Shafer’s Operations Management for MBAsfocuses on what MBAs need to know about operations in their careers. This includes:

• Six sigma improvement projects
• Project management
• Enterpriseresource planning
• Lean management
• Outsourcing and offshoring
• Supply chain management
• Process design and planning

Emphasizing the strategic role of these operations topics, the authors keep the needs of marketing, finance and other majors in mind, and show how a basic understanding of operations is important to all career paths. The text’s clear and concise overview of key concepts makes it the perfect complement to cases and readings on OM.

New Features of the Third Edition

• New chapter on Six Sigma.
• Expanded coverage of ERP, lean manufacturing, and outsourcing.
• A stronger emphasis on the strategic role of operations topics, including more strategic examples and expanded material in Chapter 2: Strategy, Operations, and Global Competitiveness.
• New appendix on Crystal Ball with two solved example problems.
• More service examples throughout the text.
• New international examples, as well as many revised problems and cases with an international focus.

Revised and updated, OPERATIONS MANAGEMENT FOR MBAs, 2/E guides you through all the basics of operations management— from the balanced scorecard and cote competency, to mass customization, benchmarking, business process design, and neterprise resource planning (ERP).

Meredith and Shafer takes a strategic, conceptual view of OM, emphasizing the critical role OM plays in all career paths. The text's clear and concise overview of key concepts makes it the perfect complement to cases and readings on OM.

Key features The material is conceptual and strategic in nature, making it more relevant and interesting to experienced students, while giving a comprehensive review of the subject to new students. Added a new chapter with in-depth information on the strategic aspects of Supply Chain Management. Added an extensive discussion and description of Goldratt's concept of the Critical Chain. A supplemental section on The Beer Game, used in many MBA classes, has been included. Quantitative material is presented only when it provides a better understanding of key concepts.

* Contains realistic problems that real managers would encounter.

Chapter 2. Strategy, Operations, and Global Competitiveness.

Chapter 3. Process Planning and Design.

Chapter 4. Six Sigma for Process and Quality Improvement.

Chapter 5. Capacity and Location Planning.

Chapter 6. Schedule Management.

Chapter 7. Supply Chain Management.

Chapter 7 Supplement. The Beer Game.

Chapter 8. Inventory Management.

Chapter 9. Enterprise Resource Planning.

Chapter 10. Lean Management.

Chapter 11. Project Management.

Appendix: Risk Analysis Using Crystal Ball 2000.

Index.

Area Under the Normal Distribution.