The benchmark resource for managers in today's hospitality industry — now in a new edition

More than anyone else in the hospitality organization, hospitality managers influence the legal exposure their businesses face. Since no establishment can fully escape the risk of legal action, especially in today's litigious society, sensible decision-making by well-informed managers is the key to avoiding the legal problems that can sink an otherwise well-run business.

Hospitality Law, Third Edition provides current and future hospitality managers with the legal understanding they need to take the proactive steps that ensure both the safety of guests and the success of the hospitality operation. This practical resource offers managers a common sense approach grounded in essential principles rather than an encyclopedic knowledge of the law. Vivid scenarios and real-life case studies show these principles in action in recognizable hospitality settings.

With comprehensive coverage ranging from foodservice to employee contracts, insurance to international terrorism, this Third Edition features new and revised content reflecting the latest factors at work in today's hospitality industry, including:

• Changes to laws and regulations governing the industry

• New coverage of regulations for travel and tourism

• Increased coverage of contracts in general, as well as some of the most common hospitality industry contracts

• Updated "International Snapshots" that outline the differences between U.S. and non-U.S. laws and regulations governing hospitality businesses

• An associated Web site with case summaries of the 100 most significant legal decisions concerning the hospitality industry in a given year

With a dynamic, case-based style, a comprehensive range of subjects, and the latest coverage, Hospitality Law, Third Edition sets the standard for a practical handbook that today and tomorrow's hospitality managers can refer to and apply throughout their careers.

Reliable advice to help hospitality managers prevent legal problems and avoid litigation.

Is an unhappy restaurant guest legally entitled to a refund for food she ate?  Is a hotel required to replace money that a guest claims was taken from his room?  Can a hospital food and beverage director legally accept a holiday gift from a vendor without threatening her employment status?

"Hospitality Law, Second Edition" provides readers with answers to these questions and more.  Packed with interactive exercises as well as up-to-date legal information specific to the hospitality industry, "Hospitality Law" benefits students by emphasizing preventive legal management and effective decision-making.

This "Second Edition" gives students and managers background on safety and security requirements, disputes with customers, hiring and firing employees, liabilities associated with serving alcohol, and much more, including: New coverage of legal issues in travel and tourism, including those associated with transportation, travel agents, tour operators, gaming, mixed-use, and timeshare properties Newly added real-world legal case summaries that illustrate the practical application of hospitality laws in actual hospitality operations. Each case summary features a "Message to Management" that gives the reader a clear explanation of the impact of the decision on best practices, as well as preventative measures managers can take to limit exposure New coverage of legal issues related to amusement parks and the Internet booking phenomenon New "International Snapshots" offering insights from practicing attorneys and other professionals regarding differences between U.S. andinternational laws related to hospitality Updated Web exercises and guidance for researching on the Internet

Encouraging readers to think critically about legal concepts related to hospitality, "Hospitality Law, Second Edition" is an indispensable part of every hospitality manager's education.

Hospitality Law, Third Editionprovides the legal understanding that ensures both the safety of guests and the success of the hospitality operation. This practical resource gives you a common sense approach grounded in essential principles rather than an encyclopedic knowledge of the law. Vivid scenarios and real-life case studies show these principles in action in recognizable hospitality settings. With comprehensive coverage ranging from foodservice to employee contracts, insurance to international terrorism, this Third Editionfeatures new and revised content reflecting the latest factors at work in today's hospitality industry.

Is an unhappy restaurant guest legally entitled to a refund for food she ate? Is a hotel required to replace money that a guest claims was taken from his room? Can a hospital food and beverage director legally accept a holiday gift from a vendor without threatening her employment status?

Hospitality Law, Third Edition provides readers with answers to these questions and more. Packed with interactive exercises as well as up-to-date legal information specific to the hospitality industry, Hospitality Law benefits students by emphasizing preventive legal management and effective decision-making.

This Third Edition gives students and managers background on safety and security requirements, disputes with customers, hiring and firing employees, liabilities associated with serving alcohol, and much more.

Stephen Barth is an attorney and Professor of Hospitality Law and Leadership at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston, Texas. He is also the founder of HospitalityLawyer.com.

Chapter 1. Prevention Philosophy.

1.1 The Future Hospitality Manager and the Legal Environment.

1.2 The Hospitality Manager and Legal Management.

1.3 Preventative Legal Management.

Legally Managing At Work: Applying the Stem Process in Hospitality Management.

1.4 Ethics and the Law.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 2. Government Agencies That Impact the Hospitality Industry.

2.1 Federal Regulatory and Administrative Agencies.

2.2 State Regulatory and Administrative Agencies.

2.3 Local Regulatory and Administrative Agencies.

2.4 Regulatory Interaction and Oversight Impacting Travel and Tourism.

2.5 Managing Conflicting Regulations.

2.6 Responding To an Inquiry.

Legally Managing At Work: Recommended Steps for Responding To Inquiries and Complaints by Government Agencies.

2.7 Monitoring Regulatory Change.

International Snapshot: Immigration.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 3. Hospitality Business Structures.

3.1 The Importance of Business Structure.

3.2 Common Hospitality Organizational Structures.

3.3 Common Hospitality Operating Structures.

3.4 The Agency Relationship.

International Snapshot: What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 4. Business Contracts.

4.1 Introduction to Contracts.

4.3 The Uniform Commercial Code (UCC).

Legally Managing At Work: Reducing No-Show Reservations.

4.4 Preventative Legal Management and Contracts.

International Snapshot: International Contracts.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 5. Significant Hospitality Contracts.

5.1 Specific Contract Clauses.

5.2 Franchise Contracts.

Management Contracts.

5.4 Conference Services Contracts.

International Snapshot: A Comparison Of Franchise Disclosure Requirements Under Untied States Law And International Law*.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 6. Legally Managing Property.

6.1 Introduction to Property.

6.2 Purchasing Property.

6.3 Financing the Purchase of Property.

6.4 Leasing Property.

Legally Managing At Work: Legal Considerations of Buying Versus Leasing.

6.5 Respecting Intellectual Property Rights.

International Snapshot: U.S. Hotel Companies Seeking Trademark Protection May Now File In The U.S. For Protection Abroad.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 7. Legally Selecting Employees.

7.1 Employee Selection.

7.2 Discrimination in the Selection Process.

Legally Managing At Work: Accommodating Disabled Employees.

7.3 Verification of Eligibility to Work.

7.4 The Employment Relationship.

International Snapshot: Canadian Employment Laws.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 8. Legally Managing Employees.

8.1 Employment Relationships.

8.2 Workplace Discrimination and Sexual Harassment.

8.3 Family and Medical Leave Act.

8.4 Compensation.

Legally Managing At Work: Calculating Overtime Pay For Tipped Employees.

8.5 Managing Employee Performance.

Legally Managing At Work: Guidelines for Conducting Defensible Employee Terminations.

8.6 Unemployment Claims.

8.7 Employment Records and Retention.

8.8 Employment Posters.

8.9 Workplace Surveillance.

International Snapshot: Managing Employees Abroad.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 9. Your Responsibilities As A Hospitality Operator.

9.1 Duties and Obligations Of A Hospitality Operator.

9.2 Theories of Liability.

9.3 Legal Damages.

9.4 Anatomy of A Personal Injury Lawsuit.

Legally Managing At Work: The Manager’S Role in Litigation.

9.5 Responding To An Incident.

Legally Managing At Work: Responding To an Accident.

International Snapshot: Negligence.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 10. Your Responsibilities As A Hospitality Operator To Guests.

10.1 Accommodating Guests.

10.2 Guest Privacy.

Legally Managing At Work: Law Enforcement and Guest Privacy.

10.3 Facility Maintenance.

Legally Managing At Work: Five Steps to Facility Evaluation.

10.4 Responsibilities To Nonguests.

10.5 Removal Of Guests.

Legally Managing At Work: Responding To Guest Health Emergencies.

International Snapshot: Should Foreign Governments Adopt Provisions From The USA Patriot Act To Combat Terrorists Acts Against The Hospitality Industry?

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 11. Your Responsibilities For Guests’ Property.

11.1 Liability for Guests? Property.

11.2 Bailments.

11.3 Property with Unknown Ownership.

Legally Managing At Work: Disposing Of Found Property.

International Snapshot: Limited Liability of Innkeepers in Canada.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 12. Your Responsibilities When Serving Food and Beverages.

12.1 Serving Food.

Legally Managing At Work: Steps to Take When a Guest Complains Of Foodborne Illness.

12.2 Truth in Menu Laws.

12.3 Serving Alcohol.

International Snapshot: International Perspective on Food And Beverage Litigation.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 13. Legal Responsibilities in Travel and Tourism.

13.1 Travel.

13.2 Travel Agents and Tour Operators.

13.3 Transportation and Common Carriers.

13.4 Tourism.

13.6 Online Travel Sales.

Legally Managing At Work: Internet Advertising Checklist.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 14. Safety and Security Issues.

14.1 The Importance of A Protected Environment.

14.2 Safety and Security Programs: Four-Step Safety and Security Management Method.

Legally Managing At Work: Establishing an Effective Guestroom Lock Policy.

14.3 Crimes against Hospitality Businesses.

Legally Managing At Work: Procedures to Reduce the Incidence of Skipping.

Legally Managing At Work: Guidelines for Handling Credit Cards.

Legally Managing At Work: Personal Check Verification.

14.4 Crisis Management Programs.

Legally Managing At Work: Guest Relations in A Crisis Situation.

Legally Managing At Work: Guidelines for Dealing with the Media During A Crisis.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.

Chapter 15. Managing Insurance.

15.1 Introduction to Insurance.

15.2 Types of Coverage.

15.3 Selecting an Insurance Carrier.

15.4 Selecting the Insurance Policy.

15.5 Policy Analysis.

International Snapshot: Hotels Operating Internationally Need To Think Globally About Their Insurance Programs.

What Would You Do?

The Hospitality Industry in Court.

What Did You Learn In This Chapter?

Rapid Review.

Team Activity.