Pour yourself a cup of coffee...

...and ponder for a moment to intricate operations and supply chains that from verdant fields of coffee bean plants to the steaming hot cup in your hands. Someone has to manage this process, and this text will show you how it's done!

The Sixth Edition unveils all the quantitative and qualitative aspects of operations and supply chain management that anyone involved in this process know. It features an ideal balance of managerial issues and quantitative techniques with an emphasis on supply chain management. The authors present the concepts clearly and logically, never losing sight of how operations management relates to the real world of business.

Russell and Taylor also recognize that many students struggle with the quantitative material in their Operations Management course. That's why the Sixth Edition offers an extensive collection of exercises and solved problems along with interactive problem-solving support.

Here's what's new in the Sixth Edition:

• New organization and content highlight supply chain management. The Supply Chain chapter has been divided into two chapters with more detailed content on supply chain strategy and design as well as global sourcing and logistics. In addition, a new chapter fully covers service design.
• All chapter-opening cases and in-text example boxes have been revised or replaced to more readily illustrate global, supply chain, and service issues. Examples include the success of supply chain design at Toyota and  Honda, and supply chain management at Royal Caribbean.
• Each chapter begins with an example from Green Mountain Coffee Roasters to demonstrate how one company participates in all aspects of OM and SCM.
• Each chapter has been edited for conciseness, currency, and integration of supply chain coverage.
• The OM Tools Excel add-in has been redesigned to provide students with a robust tool for effective problem solving.

At the instructor's discretion, this text is also available with WileyPLUS. WileyPLUS is a one-shop for students and instructors to access videos, tutorials, simulations, exercises, cases, and more. It links problems from the book to relevant sections in an online version of the text, while providing opportunities for more practice.

Russell and Taylor, both affiliated with the Pamplin College of Business at Virginia Polytechnic Institute and State University, use rice production and distribution as an ongoing example to convey the global nature and pervasive impact of operations management in this text for business students. This fifth edition integrates new material on global issues, supply chains, e-business, and information technology with more traditional topics. This edition is reorganized around the themes of quality, with chapters grouped in sections on designing and operating the productive system. Learning features from previous editions have been retained, with new problems and cases.
Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)

Featuring an ideal balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how OM relates to real business. The new edition also integrates the experiences of a real company throughout each chapter to clearly illustrate the concepts. Readers will find brief discussions on how the company manages areas such as inventory and forecasting to provide a real-world perspective.

Preface.

PART ONE: DESIGNING A PRODUCTIVE SYSTEM.

1. Operations and Competitiveness.

2. Operations Strategy.

3. Quality Management.

4. Statistical Process Control.

5. Products and Services.

6. Processes, Technology, and Capacity.

7. Facilities.

8. Human Resources.

9. Project Management.

PART TWO: OPERATING THE PRODUCTIVE SYSTEM.

10. Operational Decision-Making Tools: Transportation and Transshipment Models.

11. Forecasting.

12. Inventory Management.

13. Aggregate Planning.

14. Resource Planning.

15. Lean Production.

16. Scheduling.

17. Waiting Line Analysis for Service Improvement.

EPILOGUE.

APPENDIX A—Normal Curve Areas.

SOLUTIONS TO SELECTED ODD-NUMBERED PROBLEMS.

INDEX.