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More copies of this ISBN:Basics of Process Mapping (96 Edition)by Robert Damelio
Synopses & ReviewsPublisher Comments:Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations. Synopsis:Process mapping gives an accurate picture of work flow and customer-supplier relationships, which in turn helps an organization make the right improvements. This book introduces process mapping and shows the reader how to use it. The two levels of process mapping detailed are relationship mapping and cross-functional process mapping. Relationship mapping helps a company analyze supplier associations while cross-functional mapping deals with sequences in a particular work process. According to the book, the relationships map tries to answer the question, "What does the organization provide to its internal and external customers?" A cross-functional map, on the other hand, answers the questions, "What steps does the organization perform to provide input and outputs to internal and external customers? And who performs each step?" This book contains a case study of both levels of process mapping and guidelines for when to use each type. Use it as a wonderful hands-on team resources, a training supplement, and a references. Synopsis:This practical book contains a case study of both levels of process mapping and guidelines for when to use each type. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map. What Our Readers Are SayingBe the first to add a comment for a chance to win!Product Details
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