Known for its cutting edge research and examples, Griffin's Management has helped hundreds of thousands of students prepare for careers in business. This highly successful program takes a functional approach to the process of management, with a focus on active planning, leading, organizing, and controlling. Ricky Griffin's straightforward writing style and well-researched in-text examples have made this book uncommonly student-friendly. The Ninth Edition has been significantly revised to reflect the most recent issues that managers face, with a new and enhanced focus on the service sector, ethics, global management, and information technology. Additionally, the text integrates issues such as the balance of theory and practice and uses examples based on small companies and non-profit organizations to underscore the idea that management is not simply confined to large businesses.

I. An Introduction to Management 1. Managing and the Manager's Job 2. Traditional and Contemporary Issues and Challenges II. The Environmental Context of Management 3. The Environment and Culture of Organizations 4. The Ethical and Social Environment 5. The Global Environment 6. The Multicultural Environment III. Planning and Decision Making 7. Basic Elements of Planning and Decision Making 8. Managing Strategy and Strategic Planning 9. Managing Decision Making and Problem Solving 10. Managing New Venture Formation and Entrepreneurship IV. The Organizing Process 11. Basic Elements of Organizing 12. Managing Organization Design 13. Managing Organization Change and Innovation 14. Managing Human Resources in Organizations V. The Leading Process 15. Basic Elements of Individual Behavior in Organizations 16. Managing Employee Motivation and Performance 17. Managing Leadership and Influence Processes 18. Managing Interpersonal Relations and Communication 19. Managing Work Groups and Teams VI. The Controlling Process 20. Basic Elements of Control 21. Managing Operations, Quality, and Productivity 22. Managing Information and Information Technology