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    Let the Great World Spin

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This title in other formats:

Raving Fans: A Revolutionary Approach to Customer Service

by Ken Blanchard and Sheldon Bowles

Raving Fans: A Revolutionary Approach to Customer Service Cover

ISBN13: 9780688123161
ISBN10: 0688123163
Condition: Standard
Dustjacket: Standard
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Synopses & Reviews

Publisher Comments:

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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About the Author

Ken Blanchard is the Chief Spiritual Officer of the Ken Blanchard Companies. He is the coauthor of The One Minute Manager, Raving Fans and many other international bestsellers. His books have combined sales of more than eighteen million copies in more than twenty-seven languages.
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What Our Readers Are Saying

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Average customer rating based on 1 comment:
Sharon Walling, December 27, 2008 (view all comments by Sharon Walling)
This is a great book. It just reminds us that Customer Service is very important in any business and it shows you how to make it # 1 to keep your customers coming back. Ken Blanchard is an excellent author.
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Product Details

ISBN:
9780688123161
Author:
Ken Blanchard and Sheldon Bowles
Publisher:
William Morrow & Company
With:
Bowles, Sheldon M.
Foreword:
MacKay, Harvey
Author:
by Ken Blanchard and Sheldon Bowles
Author:
Blanchard, Ken
Author:
by Ken Blanchard and Sheldon Bowles
Author:
Blanchard
Author:
Bowles, Sheldon
Author:
Blanchard, Kenneth H.
Location:
New York :
Subject:
Management
Subject:
Customer Service
Subject:
Entrepreneurship
Subject:
Customer services
Subject:
Management - General
Subject:
Customer relations
Copyright:
1993
Edition Number:
1st ed.
Series Volume:
9335
Publication Date:
January 1993
Binding:
Hardcover
Grade Level:
General/trade
Language:
English
Illustrations:
Y
Pages:
160
Dimensions:
8.50x5.76x.71 in. .67 lbs.
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