Do you think you communicate strategically? For students and managers who want to manage and communicate more effectively, Phil Clampitt's book is essential reading.

Communicating for Managerial Effectiveness enables managers and students to clearly view their communication abilities and organizational dilemmas and challenges. The first two chapters explain the complex process of communication. The third chapter examines the impact of corporate culture on the communication climate. The next six chapters analyze critical communication challenges most managers face. These chapters discuss how to: Manage information Select appropriate communication channels Develop an effective performance feedback system Communicate about organizational changes Foster interdepartmental communication Create an innovative spirit

The final chapter focuses on ethics and building trust through communication practices. Real world cases and examples used throughout the book are drawn from Clampitt's extensive organizational consulting experience and from the worlds of politics, history, science, and art.

What's new in this edition? More — emphasis on successful implementation More — insight about managing the relationship between data, information, knowledge, and action More — specific advice about how to strategically communicate about organizational changes More — discussion of 'dot.coms' as well as the impact of the Internet on traditional brick-and-mortar organizations More — opportunities to learn

Visit the book's Web site at http: //www.imetacomm.com/books/cme/index.html for chapter outlines, exercises, and case studies.

Rather than report on the research in the field, Clampitt (organizational communication and information sciences, U. of Wisconsin-Green Bay) introduces graduate business or communication students, and practicing managers to his own distinct theory about organizational communication. He does not mention a date for the first edition, but notes that the second focuses more on implementing the principles he sets out; describes a new way to manage the relationship between data, information, knowledge, and action, presents an improved way to communicate strategically about organizational changes, and incorporates innovations wrought by the rise of electronic business and communication.
Annotation c. Book News, Inc., Portland, OR (booknews.com)

This revised and updated Second Edition of Communicating for Managerial Effectiveness analyzes six critical communication challenges faced by most managers, and offers practical strategies. New to this edition is: greater emphasis on successful implementation; more insight into how to manage the relationship between data, information, knowledge and action; improved advice on how to strategically communicate about organizational changes; a discussion on the impact of the Internet; and a Website including exercises and case studies.

Includes bibliographical references (p. 269-277) and index.

How managers communicate — What is communication, anyway? — Communicating the corporate culture — Managing data, information, knowledge and action — Communication channels — Performance feedback — Communicating change — Interdepartmental communication — Communicating the innovative spirit — Communication ethics.