-- Expanded coverage of changes in the health care delivery system, including new approaches to the delivery of nursing care<BR>-- New content on career development, ethics, cultural diversity, and other workplace issues; also includes management information on such issues as latex allergy, violence, and drug-resistant hospital-acquired infections<BR>-- New chapter on informatics<BR>-- Discussion of the influence of economics on health care delivery<BR>-- The influence of changes in the demographics in the workplace on management is discussed; topics include cultural diversity, changes in families, and new information on gender differences in communication<BR>-- Case studies, one for each chapter, illustrate "real life" situations intended to stimulate critical thinking<BR>-- Three new features: <BR>-- "Test Yourself" at the beginning of each chapter allows the reader to assess and identify how much information he/she has about the topic from personal life experience<BR>-- "Consider This" throughout the text presents alternative, possibly controversial, items by illustrating what has happened to a particular person or organization by using the principles described in the text<BR>-- "Notes and Quotes" appear throughout the text to highlight helpful hints, interesting facts, and notable quotes<BR>-- Key terms are bolded and highlighted in sentence where they are defined