This comprehensive text focuses on communication, learning theories, and the practical application of therapeutic communication in various patient situations. This 2nd edition text presents in detail basic communication skills and approaches that are appropriate for use with all age groups. Chapters related to learning theories, the understanding of growth and development of each age group, and the recognition of defense mechanisms provide an awareness of the critical elements involved in therapeutic communication. The information in this revised version is clearly presented in a sequential manner that is easily transferred to real-life situations. Knowledge gleaned from this text is helpful in any allied health profession. A wide variety of client profiles and appropriate therapeutic responses are presented for stress, anger, suicide, depression, drug dependency, abuse, loss, grief, SAD and postpartum depression. (Defensive, depressed, abuse, health, Allied Health, communication, therapy, patient)

CMA professor emerita status Highline Community College, Des Moines, WashingtonFormerly Dean of Business and Allied Health, Lake Washington Technical College, Kirkland, WA

Co-Author of three additional texts for use with allied health professionals

Member of SeaTac American Association of Medical Assistants

Past President of Lake Washington College Foundation

SECTION I THERAPEUTIC COMMUNICATIONS: Chapter 1 Self Awareness. Human and Technical Relations Skills. Social and Therapeutic Communications. The Therapeutic Process. What is Your Style. Professional Application. Chapter 2 Basic Communication Skills. Communication Cycle. Verbal Communications. Nonverbal Communications. Communications with Diverse Populations. Influence of Technology on Communication. Team Communication. Listening Skills. Chapter 3 The Helping Interview. Orientation. Identification of Problem. Levels of Need. Questioning Techniques. Roadblocks to Communication. Resolution of the Problem. Chapter 4 Defense Mechanisms. Regression. Repression. Sublimination. Projection. Displacement. Undoing. Compensation. Identification. Denial. Rationalization. SECTION II LEARNING THEORIES OF GROWTH AND DEVELOPMENT: Chapter 5 Cognitive Development Learning Theory. Jean Piaget. Chapter 6 Psychoanalytic Development Learning Theories. Sigmund Freud (1856-1939). Eric Erikson (1902-1994). Chapter 7 Moral Development Learning Theories. Piaget's Six Dimensions of Moral Development. Lawrence Kohlberg's Stages of Moral Development. Chapter 8 Behavioral and Humanistic Learning Theories. Ivan Pavlov, Behaviorist. B. F. Skinner, Behaviorist. Social Learning Theory. Abraham Maslow, Humanist. SECTION III THE THERAPEUTIC RESPONSE: Chapter 9 The Therapeutic Response in Age Groups. Children. Adolescents. Adults. Elder Adults. Chapter 10 The Therapeutic Response to Frightened, Angry and Aggressive Clients. The Frightened Client. The Angry/Aggressive Client. Chapter 11 The Therapeutic Response to Stressed and Anxious Clients. What is Stress. Stress Theories. Anxiety. Stress and the Life Cycle. How to Reduce Stress. Chapter 12 The Therapeutic Response to Depressed Clients. Types of Depression. Depression and the Life Cycle. Therapeutic Approaches. Chapter 13 The Therapeutic Response to Suicidal Clients. Four Stages of Contemplating Suicide. Therapeutic Approaches. Chapter 14 The Therapeutic Response to Sexually Suggestive Clients. Attitudes Toward Sexuality. Therapeutic Approaches. Chapter 15 The Therapeutic Response to Drug-Dependent Clients. Alcoholism. Abuse of Other Drugs. Chapter 16 The Therapeutic Response to Abusive and Abused Clients. Phases of Violence. Rape. Physical Indicators of Abuse. Chapter 17 The Therapeutic Response to AIDS Clients. The Realities of AIDS. Chapter 18 The Therapeutic Response to Clients Experiencing Loss, Grief, Dying and Death. G. L. Engle. Kubler-Ross. Cultural Influences on Grief and death. Kinds of Losses. Factors That Influence Grief. Anticipatory Grief. Dysfunctional and Unresolved Grief. Losses Faced by Persons with a Life-Threating Illness. The Therapeutic Response. The Right to Die. Glossary.