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Contributors | November 10, 2009

Zachary Lazar: IMG Evening's Empire

0 comments By Zachary Lazar

Without knowing it, I'd always had two unspoken arrangements with the world. The first was that I would not trouble it with unpleasant conversation... Continue »
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    Evening's Empire: The Story of My Father's Murder

    Zachary Lazar
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How To Use Patient Satisfaction Data To Improve Healthcare Quality

by Ralph Bell

How To Use Patient Satisfaction Data To Improve Healthcare Quality Cover

ISBN13: 9780873894746
ISBN10: 087389474x
Condition: Standard
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Synopses & Reviews

Book News Annotation:

Demonstrates the relationship between patient satisfaction and total quality in healthcare organizations, and shows how to use information relating to patient satisfaction to improve overall healthcare quality. Introduces new cost reduction opportunities by developing a clearer understanding of the voice of the customer, and tells how to establish and maintain a culture of customer satisfaction. Bell teaches in the College of Health Professions at Governor's State University. Krivich has 15 years of experience in healthcare administration. Member price $36.00.
Annotation c. Book News, Inc., Portland, OR (booknews.com)

Description:

Includes bibliographical references (p. 143-147) and index.
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Product Details

ISBN:
9780873894746
Author:
Bell, Ralph
Publisher:
ASQ Quality Press
Location:
Milwaukee, Wis.
Subject:
Medical care
Subject:
Patient satisfaction
Subject:
Quality of health care.
Subject:
Medical care surveys.
Subject:
Outcome assessment
Subject:
Outcome and process assessment
Copyright:
2000
Series Volume:
no. 97-515
Publication Date:
c2000
Binding:
HARDCOVER
Illustrations:
Yes
Pages:
xv, 156 p.
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