Minecraft Adventures B2G1 Free
 
 

Special Offers see all

Enter to WIN a $100 Credit

Subscribe to PowellsBooks.news
for a chance to win.
Privacy Policy

Visit our stores


    Recently Viewed clear list


    The Powell's Playlist | August 11, 2015

    Felicia Day: IMG Felicia Day's Playlist for You're Never Weird on the Internet (Almost)



    These songs go along with some of the chapters in my book You're Never Weird on the Internet (Almost). Hope you enjoy! 1. "Sooner or Later" by... Continue »
    1. $18.19 Sale Hardcover add to wish list

    spacer

This item may be
out of stock.

Click on the button below to search for this title in other formats.


Check for Availability
Add to Wishlist

Managing the Professional Service Firm

Managing the Professional Service Firm Cover

 

Synopses & Reviews

Publisher Comments:

At last here is a comprehensive text on the managerial problems of professional firms. David Maister, whose international consulting practice has gained him the reputation among his peers as "the guru's guru", brings together for the first time his most brilliant and penetrating work on virtually every management issue facing professional firms today.

Professional firms, he shows, are different from other business enterprises in two ways. First, they are in the business of providing highly customized services, and hence cannot apply many of the management principles developed for the mass production industrial world. Second, professional services are highly personalized and involve the skills of individuals. Firms must compete not only for clients, but also for talented professionals. Drawing on ten years' research amid consulting to these unique and creative institutions, Maister explores issues ranging from marketing and business development to multinational strategies, from human resource policies to profit improvement strategies, from strategic planning to the effective behavior of practice leaders. His concepts and practical advice have already become gospel to accountants, consultants, lawyers, public relations agencies, executive search, and many other professions.

Maister simplifies management issues by observing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners." Professional service firms, he shows, must practice "balance sheet" management by learning to develop their two key assets: client relationships and their stock of skill, talent, knowledge, and ability.

"David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why."

--James L. Heskett, Professor, Harvard Business School Co-author of "Service Breakthroughs"

Description:

Includes bibliographical references (p. 365-366) and index.

Product Details

ISBN:
9780029197820
Publisher:
Free Press ;
Location:
New York :
Subject:
Management
Subject:
Human Resources & Personnel Management
Subject:
Professional corporations
Subject:
Professional corporations -- Management.
Series Volume:
1
Publication Date:
19930901
Binding:
HC
Language:
English
Illustrations:
Yes
Pages:
xvi, 376 p.
Dimensions:
9.52x6.41x1.28 in. 1.59 lbs.
Age Level:
Human Resources & Personnel Management

Related Subjects

Business » Human Resource Management
Business » Management

Managing the Professional Service Firm
0 stars - 0 reviews
$ In Stock
Product details xvi, 376 p. pages Free Press, The - English 9780029197820 Reviews:
spacer
spacer
  • back to top

FOLLOW US ON...

       
Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.