Master your Minecraft
 
 

Special Offers see all

Enter to WIN a $100 Credit

Subscribe to PowellsBooks.news
for a chance to win.
Privacy Policy

Tour our stores


    Recently Viewed clear list


    Contributors | November 26, 2014

    Chris Faatz: IMG The Collected Poems of James Laughlin



    Fall has brought us a true gift in the publication of the massive The Collected Poems of James Laughlin, published by New Directions in an... Continue »

    spacer
Qualifying orders ship free.
$9.50
List price: $25.00
Used Trade Paper
Ships in 1 to 3 days
Add to Wishlist
Qty Store Section
2 Burnside Business- Customer Service

The Big Book of Customer Service Training Games

by

The Big Book of Customer Service Training Games Cover

 

Synopses & Reviews

Publisher Comments:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Synopsis:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Synopsis:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

About the Author

Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

Table of Contents

It's Who You Are. What You Say and How You Say It. Make the Connection. Here's Looking at You. Make It a Great Day. Stop, Look, and Listen. The Sky's the Limit. When the Going Gets Tough. Wait! That's Not All. What About Us?

Product Details

ISBN:
9780070779747
Abridged:
Deming, Vasu94632
Author:
Deming, Vasudha Kathleen
Author:
Carlaw, Peggy
Author:
Deming, Vasudha K.
Author:
Carlaw Peggy
Author:
Deming, Vasu94632
Publisher:
McGraw-Hill
Location:
New York :
Subject:
Management
Subject:
Human Resources & Personnel Management
Subject:
Customer Service
Subject:
Training
Subject:
Employees
Subject:
Customer services
Subject:
Management games
Subject:
Customer relations
Subject:
Employees, Training of
Subject:
Customer services -- Management.
Subject:
Marketing - General
Subject:
Business training
Copyright:
Edition Number:
1
Edition Description:
1217330
Series:
Big Book Series
Publication Date:
September 1998
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Yes
Pages:
209
Dimensions:
9.24x7.34x.59 in. .88 lbs.

Other books you might like

  1. 1001 Ways to Energize Employees Used Trade Paper $5.50
  2. The Big Book of Humorous Training... Used Trade Paper $11.95
  3. Customer Satisfaction Is Worthless... Used Hardcover $9.95
  4. The Big Book of Team Building Games:... Used Trade Paper $11.95
  5. Outrageous: Unforgettable Service... Used Trade Paper $1.00
  6. Knock Your Socks Off Answers:... Used Trade Paper $1.00

Related Subjects

Business » Customer Service
Business » Human Resource Management
Business » Management
Business » Small Businesses » General
Business » Start Up Business
Business » Training
Science and Mathematics » Chemistry » General
Transportation » Nautical » Sailing

The Big Book of Customer Service Training Games Used Trade Paper
0 stars - 0 reviews
$9.50 In Stock
Product details 209 pages McGraw-Hill Companies - English 9780070779747 Reviews:
"Synopsis" by , Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
"Synopsis" by , Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
spacer
spacer
  • back to top

FOLLOW US ON...

     
Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.