Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The New York Times bestseller that changed the way millions communicate

Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.

--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.

--Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul(R)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Patterson et al., teachers and trainers who run an organization focused on leadership, relationships, and personal change, show how to handle conversations that occur when stakes are high, opinions differ, and emotions are strong in workplaces, marriages, families, or other relationships. They outline specific steps for these conversations: staying focused, noticing when safety is at risk, staying in dialogue even when angry, speaking persuasively and not abrasively, listening when others blow up or clam up, and turning conversations into action and results. They also cover what to do in tough situations like sexual harassment, with sensitive spouses, and with failed trust, and how to remember the tools. This edition has a new foreword by Stephen R. Covey, a new afterword, and new research, facts and figures, skill applications, reader stories, case studies, and links to new videos and other online resources. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)

Crucial conversations has dominated the New York times bestseller list for 10 years ... and counting. The long-awaited second edition is exactly what's needed to help professionals keep with today's faster-paced, higher-stakes business environment where every conversation, every relationship, is more crucial than ever. New dialogues in this 2nd edition provide contemporary, high impact situations that occur in everyday business negotiations when emotions often run high and opinions vary. It explains how to transform negative feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive and not abrasive; improve professional and personal relationships; and have a positive impact on workplace productivity, quality, and safety.