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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

by

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Cover

 

Synopses & Reviews

Publisher Comments:

andldquo;This book is a necessity .and#160;.and#160;. Read it.andrdquo; andmdash;Leymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist

and#160;

andldquo;Innovative and practical.andrdquo; andmdash;Lawrence Susskind, cofounder, Program on Negotiation, Harvard Law School

and#160;

Every workplace is a minefield of conflict, and all office tension is shaped by power. This book teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and to use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants and attorneysandmdash;anyone who has ever had a disagreement with someone in their organization. Packed with helpful self-assessment exercises and action plans,and#160;Making Conflict Workand#160;gives you the tools you need to achieve greater satisfaction and success.

andldquo;Navigating conflict effectively is an essential component of leadership.and#160;Making Conflict Workand#160;illustrates when to compromise and when to continue driving forward.andrdquo; andmdash;Honorable David N. Dinkins, 106th mayor of the City of New York

and#160;

andldquo;An excellent workbook-like guide.andrdquo; andmdash;Booklist,and#160;starred review

Book News Annotation:

Patterson et al., teachers and trainers who run an organization focused on leadership, relationships, and personal change, show how to handle conversations that occur when stakes are high, opinions differ, and emotions are strong in workplaces, marriages, families, or other relationships. They outline specific steps for these conversations: staying focused, noticing when safety is at risk, staying in dialogue even when angry, speaking persuasively and not abrasively, listening when others blow up or clam up, and turning conversations into action and results. They also cover what to do in tough situations like sexual harassment, with sensitive spouses, and with failed trust, and how to remember the tools. This edition has a new foreword by Stephen R. Covey, a new afterword, and new research, facts and figures, skill applications, reader stories, case studies, and links to new videos and other online resources. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)

Synopsis:

A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction

Synopsis:

A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction

Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Fergusonand#8217;s leading expertsand#160;in the field of conflict resolution address the key role of powerand#160;in workplace tension. Whether youand#8217;re butting heads with your boss or addressing a direct reportand#8217;s complaint, your relative position of power affects how you approach conflict.

Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authorsand#8217; years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization.

Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change.

Synopsis:

The New York Times bestseller that changed the way millions communicate

Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.

--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.

--Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul(R)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

About the Author

PETER COLEMAN is a professor of psychology and education at Teachers College and the Earth Institute at Columbia University and the director of Columbiaandrsquo;s International Center for Cooperation and Conflict Resolution. He is also a New York State certified mediator and experienced consultant whose clients include IBM, Citibank, the United Nations, the World Bank, and the U.S. State Department.

ROBERT FERGUSON is a psychologist and executive coach who has provided consulting, conflict resolution, mediation, and leadership training toandnbsp;organizations including Credit Suisse USA, Merrill Lynch, Ahlstrom, Kennametal, KBI Biopharma, and Aegon.

Table of Contents

and#160; Introductionand#160;ix

and#160;1.and#160;The Nature of Power and Conflictand#160;1

and#160;2.and#160;Power-Conflict Trapsand#160;17

and#160;3.and#160;Conflict Intelligenceand#160;37

and#160;4.and#160;Pragmatic Benevolenceand#160;55

and#160;5.and#160;Cultivated Supportand#160;86

and#160;6.and#160;Constructive Dominanceand#160;114

and#160;7.and#160;Strategic Appeasementand#160;141

and#160;8.and#160;Selective Autonomyand#160;167

and#160;9.and#160;Effective Adaptivityand#160;192

and#160;10.and#160;Principled Revolutionand#160;221

and#160;and#160;Conclusionand#160;246

and#160;and#160;Acknowledgmentsand#160;253

and#160;and#160;Appendixand#160;255

and#160;and#160;Notesand#160;261

and#160;and#160;Indexand#160;271

Product Details

ISBN:
9780071771320
Subtitle:
Harnessing the Power of Disagreement
Author:
Patterson, Kerry
Author:
Coleman, Peter T.
Author:
Ferguson, Robert
Publisher:
Mariner Books
Subject:
Business - General
Subject:
Business Communication
Subject:
Management
Subject:
conflict;conflict management;leadership;management;office management;employee ma
Edition Description:
Trade paper
Publication Date:
20150929
Binding:
Electronic book text in proprietary or open standard format
Language:
English
Illustrations:
bar graph
Pages:
304
Dimensions:
9 x 6 in 1 lb

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Related Subjects


Business » Communication
Business » Featured Titles
Business » General
Business » Negotiation
Business » Personal Skills
Health and Self-Help » Child Care and Parenting » General
Health and Self-Help » Self-Help » Communication
Health and Self-Help » Self-Help » General
Health and Self-Help » Self-Help » Relationships

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition New Trade Paper
0 stars - 0 reviews
$20.00 In Stock
Product details 304 pages McGraw-Hill - English 9780071771320 Reviews:
"Synopsis" by ,

A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction

"Synopsis" by , A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction

Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Fergusonand#8217;s leading expertsand#160;in the field of conflict resolution address the key role of powerand#160;in workplace tension. Whether youand#8217;re butting heads with your boss or addressing a direct reportand#8217;s complaint, your relative position of power affects how you approach conflict.

Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authorsand#8217; years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization.

Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change.

"Synopsis" by , The New York Times bestseller that changed the way millions communicate

Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.

--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.

--Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul(R)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

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