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Other titles in the Software Quality Institute series:
User Centered Design: An Integrated Approach (with CD-ROM) with CDROM (Software Quality Institute)by Karel Vredenburg
Synopses & Reviews
The start-to-finish guide to User-Centered Design!
It's this simple: User-Centered Design: An Integrated Approach will help you build products that customers will love—and buy!
Book News Annotation:
Applies the user-centered product design (UCD) approach to developing hardware, software, and service offerings that better anticipate customer needs. The approach focuses on designing ease of use into the total user experience, and features a series of methods for acquiring user input and converting it into design. The CD-ROM contains templates and educational presentations.
Annotation c. Book News, Inc., Portland, OR (booknews.com)
User-Centered Design: An Integrated Approach will help you optimize your customers' total experience with any technology product or service - from purchase and installation through support, upgrades, and beyond. Karel Vredenburg, Scott Isensee, and Carol Righi, the field's leading experts, present methods, techniques, case studies, and CD-ROM-based tools for introducing, deploying, and optimizing UCD to make products that are simpler, more elegant, more powerful, and more profitable.
About the Author
THE AUTHORS have used this book's techniques to design everything from mainframe computers to the Olympics Web site.
KAREL VREDENBURG, Architect and Corporate Champion for User-Centered Design at IBM, led the creation of the integrated version of UCD presented in this book.
SCOTT ISENSEE, user interface architect at BMC Software, is a former senior member of IBM's user interface architecture group. He holds 42 U.S. patents, and is co-author of The Art of Rapid Prototyping.
CAROL RIGHI, President of Righi Interface Engineering, Inc., has worked in HCI since 1984 and specializes in user-interface design and design education.
The authors run a popular workshop series titled Practical UCD: How to Introduce, Deploy, and Optimize User-Centered Design.
Table of Contents
1. Taking Stock.
Your Current Organization and Products. Your Preliminary Road Map. Dealing with the “Yeah, Buts…”
2. The Integrated Approach.
What's in a Name? What Are the Benefits of Integrated UCD? What Types of Projects Can Benefit from the Approach? What's the Primary Target of UCD? The Six Principles of UCD. Multidisciplinary Design and User Feedback. Project Optimization. Providing Universal Access with UCD. Summary.
3. Introducing the Approach.
Make the Message Simple. Spend Time on Education. Get On “Every Train Leaving the Station”. Get the Right and Best Skills. Include the Right Methods. Carefully Select a Pilot Project. Identify a Champion. Optimize Your Organization Structure. Ensure That Your Specialized Staff Stay Technically Vital. Secure Appropriate Funding. Create the Infrastructure. Track Progress. Recognize and Celebrate Success. Communicate, Communicate, Communicate. The History of UCD at IBM. Frequently Asked Questions.
4. Deploying the Approach.
Linear or Iterative? Planning Phase. Concept Phase. Detailed Design and Development Phase. Life-Cycle Management Phase.
5. Optimizing Your Implementation of the Approach.
Education, Performance Support, Organizational Learning. Multidisciplinary Communication and Collaboration. Recruiting Participants. Web-Enabled Studies. CD Lab Tools. Automated Usage Capture. Information Analysis and Interpretation. Tracking Progress. Future Trends. Methodology Integration. Keeping Abreast of Improvements.
About the Authors.
IBM License Agreement.
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Computers and Internet » Graphics » User Interface