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Difficult Conversations: How to Discuss What Matters Most

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Difficult Conversations: How to Discuss What Matters Most Cover

 

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Synopses & Reviews

Publisher Comments:

The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

? Decipher the underlying structure of every difficult conversation

? Start a conversation without defensiveness

? Listen for the meaning of what is not said

? Stay balanced in the face of attacks and accusations

? Move from emotion to productive problem solving

Synopsis:

Asking for a raise, ending a relationship, saying no to someone in need. At work, home, and across the garden fence, difficult conversations are attempted or avoided every day. This book shows the reader how to manage their emotions and deal with these difficult conversations.

Synopsis:

Already a huge bestseller in America, this is a self-help book in the same vein as "Emotional Intelligence". It uses practical step-by-step advice to help you tackle difficult conversations.

Product Details

ISBN:
9780140277821
Subtitle:
How to Discuss What Matters Most
Author:
HEEN, SHEILA
Author:
Stone, Douglas
Publisher:
Penguin Books, Limited (UK)
Location:
N
Subject:
Psychology : General
Copyright:
Edition Description:
NEW ED
Publication Date:
20000502
Binding:
TRADE PAPER
Language:
English
Pages:
272
Dimensions:
198 x 128 in.

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Related Subjects

Health and Self-Help » Psychology » General
Health and Self-Help » Self-Help » Communication
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Religion » Comparative Religion » General

Difficult Conversations: How to Discuss What Matters Most New Mass Market
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$15.50 In Stock
Product details 272 pages Penguin Books, Limited (UK) - English 9780140277821 Reviews:
"Synopsis" by , Asking for a raise, ending a relationship, saying no to someone in need. At work, home, and across the garden fence, difficult conversations are attempted or avoided every day. This book shows the reader how to manage their emotions and deal with these difficult conversations.
"Synopsis" by , Already a huge bestseller in America, this is a self-help book in the same vein as "Emotional Intelligence". It uses practical step-by-step advice to help you tackle difficult conversations.

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