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Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone

Difficult Conversations: How to Discuss What Matters Most Cover
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Synopses & Reviews

Publisher Comments:

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:

  • how to start the conversation without defensiveness
  • why what is not said is as important as what is
  • ways of keeping and regaining your balance in the face of attacks and accusations
  • how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Synopsis:

The members of the Harvard Negotiation Project that brought readers the mega-bestseller Getting to YES now show how to handle the most difficult conversations with confidence and skill.

Synopsis:

In the tradition of one of our bestselling nonfiction titles. Getting Past No, "Difficult Conversations" enables listeners to untangle the web of emotions, perceptions and assumptions that make even competent communicators stumble.
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Product Details

ISBN:
9780140288520
Subtitle:
How to Discuss What Matters Most
Author:
Stone, Douglas F.
Author:
Stone, Douglas F.
Author:
Heen, Sheila
Author:
Patton, Bruce
Publisher:
Penguin (Non-Classics)
Location:
New York, N.Y. :
Subject:
General
Subject:
Communication
Subject:
Interpersonal Relations
Subject:
Interpersonal communication
Subject:
Case studies
Subject:
Communication Studies
Copyright:
2000
Edition Description:
Mass Market
Publication Date:
20000401
Binding:
Paperback
Grade Level:
from 12
Language:
English
Illustrations:
Yes
Pages:
272
Dimensions:
7.82x5.06x.55 in. .41 lbs.
Age Level:
from 18
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Related Subjects

Business » Negotiation
Health and Self-Help » Self-Help » Communication

Difficult Conversations: How to Discuss What Matters Most Used Trade Paper
0 stars - 0 reviews
$10.50 In Stock
Product details 272 pages Penguin Putnam - English 9780140288520 Reviews:
"Synopsis" by , The members of the Harvard Negotiation Project that brought readers the mega-bestseller Getting to YES now show how to handle the most difficult conversations with confidence and skill.
"Synopsis" by , In the tradition of one of our bestselling nonfiction titles. Getting Past No, "Difficult Conversations" enables listeners to untangle the web of emotions, perceptions and assumptions that make even competent communicators stumble.
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