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Difficult Conversations: How to Discuss What Matters Most

by and and

Difficult Conversations: How to Discuss What Matters Most Cover

 

Synopses & Reviews

Publisher Comments:

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:

  • Decipher the underlying structure of every difficult conversation
  • Start a conversation without defensiveness
  • Listen for the meaning of what is not said
  • Stay balanced in the face of attacks and accusations
  • Move from emotion to productive problem solving

Synopsis:

From the Harvard Negotiation Project, the organization that brought readers Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

About the Author

Douglas Stone, Bruce Patton and Sheila Heen are members of the Harvard Negotiation Project at Harvard Law School in Cambridge, Massachusetts.

Product Details

ISBN:
9780143118442
Subtitle:
How to Discuss What Matters Most
Author:
Douglas Stone and Bruce Patton and Sheila Heen
Author:
Patton, Bruce
Author:
Heen, Sheila
Author:
Stone, Douglas
Publisher:
Penguin Books
Subject:
Interpersonal Relations
Subject:
Management Science
Subject:
Psychology : General
Subject:
Negotiating
Subject:
Careers
Copyright:
Edition Description:
Paperback / softback
Publication Date:
20101131
Binding:
TRADE PAPER
Grade Level:
from 12
Language:
English
Pages:
352
Dimensions:
9 x 6 in 1 lb
Age Level:
17-17

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Related Subjects

» Business » Communication
» Business » Featured Titles
» Business » Negotiation
» Featured Titles » General
» Health and Self-Help » Psychology » General
» Health and Self-Help » Self-Help » Communication
» History and Social Science » Intercultural Communications » General

Difficult Conversations: How to Discuss What Matters Most New Trade Paper
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Product details 352 pages Penguin Books - English 9780143118442 Reviews:
"Synopsis" by , From the Harvard Negotiation Project, the organization that brought readers Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
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