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Other titles in the Century Foundation Books series:
The New Ruthless Economy: Work and Power in the Digital Age (Century Foundation Books)
Synopses & Reviews
A provocative look at how the information technology explosion of the last decade has had a negative impact on the lives of working Americans.
In the great boom of the 1990's, management compensation soared, but the wages of most Americans barely grew at all. This wages stagnation has baffled experts, but in The New Ruthless Economy, Simon Head points to information technology as the prime cause of this growing wage disparity. Many economists, technologists and business consultants have predicted that IT would liberate the work force, bringing self-managed work teams and decentralized decision making. Head argues that the opposite has happened. Reengineering, a prime example of how business processes have been computerized, has instead simplified the work of middle and lower level employees, fenced them in with elaborate rules, and set up digital monitoring to make sure that the rules are obeyed. This is true even in such high-skill professions as medicine, where decision-making software in the hands of HMO's decides the length of a patient's stay in hospital and determines the treatments patients will or will not receive. Head argues that these computer systems devalue a worker's experience and skill, and subject employees to a degree of supervision which is excessive and demeaning. The harsh and often unstable work regime of reengineering also undermines the security of employees and so weakens their bargaining power in the workplace.
Drawing upon ten years of research visiting work places across America, ranging from medical offices to machine tool plants, Head offers dramatic insight into the impact of information technology on the quality of working life in the United States.
"[A] provocative call for the rehumanization of business and society, revolting against the impact of reengineering and massive information technology systems." Barbara Jacobs, Booklist
"Drawing on a decade of research, this provocative and thoughtful book is recommended for all academic libraries." Stacey Marien, Library Journal
Includes bibliographical references (p. 191-211) and index.
About the Author
Simon Head is Director of the Project on Technology and the Workplace at the Century Foundation. He has been a correspondent for the Financial Times and the New Statesman, and his writings have also appeared in The New York Review of Books. He lives in New York City.
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