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The One Minute Managerby Kenneth Blanchard
Synopses & Reviews
WHEN the young man arrived at the manager's office, he found him standing and looking out of the window. When the young man coughed, the manager turned and smiled. He invited the young man to sit down and asked, "What can I do for you?"
The young man said, "I'd like to ask you some questions about how you manage people."
The manager willingly said, "Fire away."
"Well, to begin with, do you hold regularly scheduled meetings with your subordinates?"
"Yes, I do — once a week on Wednesdays from 9:00 to 11:00. That's why I couldn't see you then," responded the manager.
"What do you do at those meetings?" probed the young man.
"I listen while my people review and analyze what they accomplished last week, the problems they had, and what still needs to be accomplished. Then we develop plans and strategies for the next week. "
"Are the decisions made at those meetings binding on both you and your people?" questioned the young man.
"Of course they are," insisted the manager. "What would be the point of having the meeting if they weren't?"
"Then you are a participative manager, aren't you?" asked the young man.
"On the contrary," insisted the manager, "I don't believe in participating in any of my people's decision-making."
"Then what is the purpose of your meetings?"
"I already told you that," he said. "Please, young man, do not ask me to repeat myself. It is a waste of my time and yours.
"We're here to get results," the manager continued. "The purpose of this organization is efficiency. By being organized we are a great deal more productive."
"Oh, so you're aware of the need for productivity. Then you're more results-oriented than people-oriented," theyoung man suggested.
"No!" the manager resounded, startling his visitor. "I hear that all too often," He got to his feet and began to walk about. "How on earth can I get results if it's not through people? I care about people and results. They go hand in hand."Here, young man, look as this." The manager handed his visitor a plaque. "I keep it on my desk to remind me of a practical truth,"
Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement—skills that are also effective in the workplace. By applying seven magic” words in a business setting, David offers tools for effective and persuasive communication.
Readers will learn:
The secret word that Harvard psychologists discovered is the key to unlocking human motivation
How one very special word (spoken only inside your mind) mysteriously has a profound positive impact on those around you
The number one mistake that managers make during 1-on-1s, and the one simple word that can fix it all
What Dale Carnegie dubs the sweetest sound in any language”
How one tiny word can instantly change someones mind for the better
The single word that an in-depth study of thousands of hours of call center recordings revealed as the quickest way to reduce differences and calm people down
How the infamous But Eraser” works and why so many people mess it up
The REAL magic behind the word thanks”
The seven words:
Magic Word #1 Because
Magic Word #2 "Name"
Magic Word #3 If
Magic Word #4 - But
Magic Word #5 - Absolutely
Magic Word #6 - Thanks
Magic Word #7 - Help
For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed The One Minute Manager's techniques, thus increasing their productivity, job satisfaction, and personal prosperity. These very real results were achieved through learning the management techniques that spell profitability for the organization and its employees.
The One Minute Manager is a concise, easily read story that reveals three very practical secrets: One Minute Goals, One Minute Praisings, and One Minute Reprimands.
The book also presents several studies in medicine and the behavioral sciences that clearly explain why these apparently simple methods work so well with so many people. By the book's end you will know how to apply them to your own situation and enjoy the benefits.
That's why The One Minute Manager has continued to appear on business bestseller lists for more than two decades, and has become an international sensation.
About the Author
Ken Blanchard, chairman of The Ken Blanchard Companies, is the co-author of The One Minute Manager and eleven other bestselling books. His books have combined sales of more than 12 million copies in more than 25 languages. He lives in San Diego, California.
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