Synopses & Reviews
Managers at every level, in every industry must balance various working styles, build efficient management teams and develop sharp negotiation skills to remain competitive. This review offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings.
Synopsis:
This work offers a selection of thinking on negotiation practice and managing conflict in organizational settings.
Table of Contents
Management of differences / Warren H. Schmidt and Robert Tannenbaum — The team that wasn't / Suzy Wetlaufer — Overcoming group warfare / Robert R. Blake and Jane S. Mouton — Negotiating with a customer you can't afford to lose / Thomas C. Keiser — Turning negotiation into a corporate capability / Danny Ertel — When consultants and clients clash / Idalene F. Kesner and Sally Fowler — Five ways to keep disputes out of court / John R. Allison — Alternative dispute resolution: why it doesn't work and why it does / Todd B. Carver and Albert A. Vondra.