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Lessons in Service from Charlie Trotter

by

Lessons in Service from Charlie Trotter Cover

 

Synopses & Reviews

Publisher Comments:

In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.

As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence—Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again.

• Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000.

• Charlie Trotter's books have sold over 300,000 copies.

Synopsis:

In "Lessons in Service, " journalist Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, pre-service meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance.

About the Author

CN

Product Details

ISBN:
9781580083157
Author:
Lawler, Edmund
Author:
Lawler, Ed
Author:
Lawler, Edmund
Author:
Trotter, Charlie
Publisher:
Ten Speed Press
Location:
Berkeley
Subject:
Customer Service
Subject:
Restaurant management
Subject:
Charlie Trotter's (Restaurant)
Subject:
Industries - Hospitality, Travel & Tourism
Subject:
Restaurant managment
Subject:
Customer relations
Subject:
Hospitality, Travel & Tourism
Subject:
Business Writing
Copyright:
Series Volume:
no. 48
Publication Date:
20011131
Binding:
HARDCOVER
Grade Level:
General/trade
Language:
English
Pages:
240
Dimensions:
8.98x6.54x.83 in. 1.07 lbs.

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Related Subjects

Business » Customer Service
Business » General
Business » Management
Business » Writing
Children's » Reference » English
Cooking and Food » Professional and Quantity
Cooking and Food » Professional and Quantity » General
Pets » Cats » General
Reference » Science Reference » Technology

Lessons in Service from Charlie Trotter Used Hardcover
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Product details 240 pages Ten Speed Press - English 9781580083157 Reviews:
"Synopsis" by , In "Lessons in Service, " journalist Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, pre-service meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance.
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