This innovative text features an all-new approach that will change the way you think about reference service. The only reference text to identify the top resources in major subject areas and genres, it shows students how to approach the reference query by matching specific types of questions to the most appropriate format (when answering questions that require handy facts, for example, go first to ready reference sources; for questions about current events and issues, start with indexes). The book begins with the essentials — interviewing patrons, determining the information need, and developing a basic search strategy. It then gives a thorough overview of the materials, print and electronic, most frequently used to answer questions — from government information to bibliographic resources, dictionaries, encyclopedias, biographical information sources, atlases, and more. A section on special topics in reference includes chapters on when and how to use the Internet as a reference tool, suggestions on user instruction at the reference desk, and reader's advisory work, as well as a chapter on service to children and youth authored by acclaimed expert Mary K. Chelton. Finally, the book addresses reference management basics: selection and evaluation of material, management of the reference department, assessing and improving reference services, and future trends. Guided by an advisory board and a focus group, the authors have achieved an ideal balance between practical elements and guiding principles. This landmark text is sure to be of interest to LIS educators, students, and both novice and experienced reference professionals.

Designed for professionals needing an update as well as librarians in training, this guide summarizes the most recent advancements in librarian-friendly fashion. Cassell (communications, information and library services, Rutgers U.) and practitioner Hiremath describe the fundamental concepts of reference and information services, determining the question and finding the answer, then introduces major reference sources, including using bibliographic resources, answering questions about "anything" in encyclopedias, and using ready resources, dictionaries, indexes, biographical information sources, government resources, and special consideration to take in answering questions about health, law or business. The cover such special topics as when and how to use the Internet as a reference tool and developing and managing collections and services.
Annotation ©2006 Book News, Inc., Portland, OR (booknews.com)

Designed for professionals needing an update as well as librarians in training, this guide summarizes the most recent advancements in librarian-friendly fashion. Cassell (communications, information and library services, Rutgers U.) and practitioner Hiremath describe the fundamental concepts of reference and information services, determining the question and finding the answer, then introduces major reference sources, including using bibliographic resources, answering questions about "anything" in encyclopedias, and using ready resources, dictionaries, indexes, biographical information sources, government resources, and special consideration to take in answering questions about health, law or business. The cover such special topics as when and how to use the Internet as a reference tool and developing and managing collections and services. Annotation ©2006 Book News, Inc., Portland, OR (booknews.com)