Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Bk Business)

Author, consultant, and speaker Kador has some 30 years of experience in the communications industry and has written numerous books on best practices in leadership and promoting the highest standards of personal accountability, humility, and transparency. While written for leaders, managers, and the people they serve, his latest text also addresses apology in the broader context of all human relations and is equally accessible to interested general readers. Coverage includes defining apology; the transformation of apology by 21st-century political and technological changes; the five basic building blocks that combine to create effective apologies--recognition, responsibility, remorse, restitution, and repetition; and how to make apology work in the real world. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Kador uses over seventy examples of good and bad apologies, drawn from the news, popular culture, and our own experiences, to show how to make apology work in the real worldwhen and how to apologize, in what medium, and how to make it stick.

Progress is made one apology at a time

Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.

Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient.

With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make an apology work.