The Fictioning
 
 

Special Offers see all

Enter to WIN a $100 Credit

Subscribe to PowellsBooks.news
for a chance to win.
Privacy Policy

Tour our stores


    Recently Viewed clear list


    Original Essays | September 30, 2014

    Brian Doyle: IMG The Rude Burl of Our Masks



    One day when I was 12 years old and setting off on my newspaper route after school my mom said will you stop at the doctor's and pick up something... Continue »

    spacer
Qualifying orders ship free.
$11.50
Used Trade Paper
Ships in 1 to 3 days
Add to Wishlist
Qty Store Section
1 Burnside Business- Personal Skills
37 Local Warehouse Business- Personal Skills

Crucial Conversations: Tools for Talking When Stakes Are High

by and and and

Crucial Conversations: Tools for Talking When Stakes Are High Cover

 

Synopses & Reviews

Publisher Comments:

"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics

A powerful, seven-step approach to handling difficult conversations with confidence and skill

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Book News Annotation:

Four cofounders of a corporate consulting firm present their formula for effective communication, based on the trial and error of years spent as corporate trainers. The reader is drilled not only in communication skills but also to recognize bad or shifty modes of communication, to develop integrity in word and deed, and to achieve more effective work habits.
Annotation c. Book News, Inc., Portland, OR (booknews.com)

Synopsis:

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

About the Author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.

Table of Contents

Acknowledgments

Ch. 1 What's a Crucial Conversation?

Ch. 2 Mastering Crucial Conversations

Ch. 3 Start with the Heart

Ch. 4 Learn to Look

Ch. 5 Make It Safe

Ch. 6 Master My Stories

Ch. 7 STATE My Path

Ch. 8 Explore Others' Paths

Ch. 9 Move to Action

Ch. 10 Putting It All Together

Ch. 11 Yeah, But

Ch. 12 Change Your Life

End notes

Index

Product Details

ISBN:
9780071401944
Author:
Kerry Patterson and Joseph Grenny and Al Switzler and Ron McMillan
Publisher:
McGraw-Hill
Author:
McMillan, Ron
Author:
Grenny, Joseph
Author:
Switzler, Al
Author:
Patterson, Kerry
Location:
New York
Subject:
General
Subject:
Inspirational
Subject:
Communication
Subject:
Interpersonal Relations
Subject:
Business Communication
Subject:
Cognitive Psychology
Subject:
Interpersonal communication
Subject:
Business Communication - General
Subject:
Communication Studies
Subject:
0073302724, 007313564X, 0073302724, 0073511889, 007329702X, 0073252018, 0073385093, 0073112585, 007338500X, 0073385018, 0073135542, 0073385050, 0073135275, 0073228710, 0073135232, 0073252190, 007334298X, 0073384992, 0073385085, 0073534196
Subject:
0073406686, influencer, 0073302724, 007313564X, 0073302724, 0073511889, 007329702X, 0073252018, 0073385093, 0073112585, 007338500X, 0073385018, 0073135542, 0073385050, 0073135275, 0073228710, 0073135232, 0073252190, 007334298X, 0073384992, 0073385085, 007
Subject:
0073406686, influencer, 0073302724, 007313564X, 0073302724, 0073511889, 007329702X, 0073252018, 0073385093, 0073112585, 007338500X, 0073385018, 0073135542, 0073385050, 0073135275, 0073228710, 0073135232, 0073252190, 007334298X, 0073384992, 0073385085, 007
Copyright:
Edition Number:
1
Series Volume:
10381
Publication Date:
June 2002
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Y
Pages:
256
Dimensions:
9.02x6.07x.63 in. .78 lbs.

Other books you might like

  1. Brag!: The Art of Tooting Your Own... Used Trade Paper $8.00
  2. Crucial Confrontations: Tools for... Used Trade Paper $8.95
  3. Getting Things Done: The Art of... Used Trade Paper $7.95
  4. Facing the Fire: Experiencing and... New Trade Paper $17.00
  5. Execution: The Discipline of Getting... Used Hardcover $2.50
  6. Influencer: The Power to Change Anything Used Hardcover $6.95

Related Subjects


Business » Communication
Business » General
Business » Personal Skills
Health and Self-Help » Self-Help » Communication

Crucial Conversations: Tools for Talking When Stakes Are High Used Trade Paper
0 stars - 0 reviews
$11.50 In Stock
Product details 256 pages McGraw-Hill - English 9780071401944 Reviews:
"Synopsis" by , The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

spacer
spacer
  • back to top

FOLLOW US ON...

     
Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.