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Service Delivery: ITIL: The Key to Managing IT Services

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Service Delivery: ITIL: The Key to Managing IT Services Cover

 

Synopses & Reviews

Synopsis:

This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.

Table of Contents

  1. Introduction
  2. Relationship between processes
  3. Getting started
  4. Service level management
  5. Financial management for IT services
  6. Capacity management
  7. IT Service continuity management
  8. Availability management
  9. Sevice management software tools
  10. Planning for the implementation of service management
  11. Bibliography

Product Details

ISBN:
9780113300174
Subtitle:
ITIL: The Key to Managing IT Services
Author:
Itil
Publisher:
The Stationery Office
Copyright:
Binding:
Trade paper
Pages:
376

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Related Subjects

Business » Human Resource Management
Business » Management
Computers and Internet » Computers Reference » General

Service Delivery: ITIL: The Key to Managing IT Services Used Trade Paper
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$33.00 In Stock
Product details 376 pages SEVEN HILLS BOOK - English 9780113300174 Reviews:
"Synopsis" by , This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.
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