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Understanding Human Communication

by

Understanding Human Communication Cover

 

Synopses & Reviews

Publisher Comments:

UNDERSTANDING HUMAN COMMUNICATION IS UNDERSTANDING CHANGE.

For over three decades, this has been the best-selling text for the introduction to human communication course. Understanding Human Communication is written with one goal in mind: to provide students with the insights and skills to succeed in our changing world. Ronald B. Adler, George Rodman, and new author Carrie Cropley Hutchinson place communication theory within the context of everyday skills and draw from the latest media, culture, and scholarship, creating a distinctive pedagogy that gives students the tools they need to master--and enjoy--this intriguing and relevant subject.

NEW TO THE ELEVENTH EDITION

* New part-opening "Case Studies" present real-life communication challenges on the job, in school, and in personal relationships.

* A brand-new chapter, "The Changing World of Communication," considers demographic and cultural influences and the ways in which technologies have created both new opportunities and challenges in our modern world.

* This edition presents current research on many new topics including how we perceive strangers differently in mediated and face-to-face communication, how linguistic labels reflect cultural identity, the differences between conflicts online and in person, and the ways in which gender influences styles of conflict.

* New "@ Work" boxes demonstrate how key concepts presented in the book can be applied in the workplace.

* Part V: Public Communication has been streamlined and reorganized to give students a more efficient introduction to public speaking. Synthesizing material from previous editions, the new Chapter 11, "Preliminary Considerations," discusses choosing and developing a topic as well as managing communication apprehension.

* A new Appendix, "Communicating for Career Success," provides students with practical information on interviewing and networking.

DISTINCTIVE FEATURES

* Understanding Diversity sidebars address subjects such as managing identity during the process of "coming out," the potential for misunderstandings during translation, and how lessons from other cultures can enhance listening skills.

* Understanding Communication Technology boxes focus on topics related to mediated communication, including how social media can meet a variety of communication needs, the etiquette of revealing what one has learned about others online, the dangers of being overly connected via the internet, and the ethical principles for using and acknowledging information gleaned from the web.

* Invitation to Insight sidebars offer readings that show how the elements of communication operate in contemporary society, including the risks of broadcasting personal information via "sexting," social standards for using profanity, and the limitations of free speech when civil listening is absent.

* Critical Thinking probes encourage students to consider their own actions in light of concepts covered in the text.

* Ethical Challenges invite students to ponder contemporary ethical issues in communication, such as whether honesty is always the best policy, the acceptability of presenting multiple identities, the tension between allowing free speech and the acceptability of hateful language, and the challenge of dealing politely but effectively with obnoxious group members.

* Cultural Idioms appear in the margins of each chapter, helping non-native English speakers understand American colloquialisms while also showing more proficient speakers how supposedly everyday speech can be misunderstood by listeners from other cultures.

SUPPORT PACKAGE (not included with book, available separately)

* Companion Website (www.oup.com/us/uhc11) with free resources for students and instructors

* Student Success Manual with summaries of key concepts from each chapter, and additional questions with full answers, giving students even more opportunities for practice

* Instructor's Manual with a revised and expanded Test Bank

* Instructor's CD-ROM (includes the full computerized Test Bank)

* Now Playing: Learning Communication Through Film

* Two additional, optional chapters available (one on Mediated Communication and the other on Service Learning)

About the Author

Ronald B. Adler is Professor of Communication Emeritus at Santa Barbara City College. He is coauthor of Interplay: The Process of Interpersonal Communication, Eleventh Edition (OUP, 2009), Looking Out, Looking In (2011), and Communicating at Work: Principles and Practices for Business and the Professions (2011).

George Rodman is a professor in the Department of Television and Radio at Brooklyn College, City University of New York, where he founded the graduate media studies program. He is author of Mass Media in a Changing World, Fourth Edition (2011), Making Sense of Media (2001), and several books on public speaking.

Carrie Cropley Hutchinson is a professor in the Department of Communication at Santa Barbara City College, where she directs the Interpersonal Communication and Business Communication programs. She also teaches Intercultural Communication for the college's study abroad program. Professor Cropley is the author of Interpersonal Communication: Navigating Relationships in a Changing World (2010).

Table of Contents

Preface

About the Authors

PART I: FUNDAMENTALS OF COMMUNICATION

CHAPTER 1: HUMAN COMMUNICATION: WHAT AND WHY

Communication Defined

Communication Is a Process

Communication Is Symbolic

Types of Communication

Intrapersonal Communication

Dyadic/Interpersonal Communication

Small Group Communication

Public Communication

Mass Communication

Functions of Communication

Physical Needs

Identity Needs

Social Needs

Practical Needs

Modeling Communication

A Linear Model

A Transactional Model

Communication Competence: What Makes an Effective Communicator?

Communication Competence Defined

Characteristics of Competent Communicators

Clarifying Misconceptions About Communication

Communication Does Not Always Require Complete Understanding

Communication Will Not Solve All Problems

Communication Isn't Always a Good Thing

Meanings Rest in People, Not Words

Communication Is Not Simple

More Communication Isn't Always Better

INVITATION TO INSIGHT: The Many Meanings of Communication

UNDERSTANDING COMMUNICATION TECHNOLOGY: Social Media Meet Communication Needs

UNDERSTANDING DIVERSITY: Call Centers and Culture

@WORK: When More Communication Isn't Better: Declaring E-mail Bankruptcy

CHAPTER 2: THE CHANGING WORLD OF COMMUNICATION

Understanding Change

Changing Technologies

Changing Discipline

Changing Demographics

Communicating in a Diverse World

Intercultural and Intergroup Communication

Cultural Values and Norms

Developing Intercultural Communication Competence

Social Media in a Changing World

Mediated Versus Face-to-Face Communication

Mediated Communication in Society

Communicating Competently with Social Media

@WORK: Can You Be Too Connected?

INVITATION TO INSIGHT: "Sexting" Surprise: Teens Face Child Porn Charges

UNDERSTANDING COMMUNICATION TECHNOLOGY: The Etiquette of Internet "Stalking"

CHAPTER 3: THE SELF, PERCEPTION, AND PERCEPTION

Communication and the Self

Self-Concept Defined

Communication and Development of the Self

Culture and the Self-Concept

The Self-Concept and Communication with Others

The Self-Fulfilling Prophecy and Communication

Perceiving Others

Steps in the Perception Process

Narratives, Perception, and Communication

Common Perceptual Tendencies

Perception in Mediated Communication

Perception and Culture

Empathy, Perception, and Communication

Communication and Identity Management

Public and Private Selves

Characteristics of Identity Management

Why Manage Identities?

Identity Management in Mediated Communication

Identity Management and Honesty

UNDERSTANDING DIVERSITY: Managing Identity and Coming Out

@WORK: Identity Management in the Workplace

PART II: COMMUNICATION ELEMENTS

CHAPTER 4: LANGUAGE

The Nature of Language

Language Is Symbolic

Meanings Are in People, Not Words

Language Is Rule Governed

The Power of Language

Language Shapes Attitudes

Language Reflects Attitudes

Troublesome Language

The Language of Misunderstandings

Disruptive Language

Evasive Language

Gender and Language

Content

Reasons for Communicating

Conversational Style

Nongender Variables

Culture and Language

Verbal Communication Styles

Language and Worldview

INVITATION TO INSIGHT: What the *@#$!?

@WORK: What's in a Name?

UNDERSTANDING DIVERSITY: Lost in Translation

CHAPTER 5: LISTENING

Misconceptions About Listening

Listening and Hearing Are Not the Same Thing

Listening Is Not a Natural Process

All Listeners Do Not Receive the Same Message

Overcoming Challenges to Effective Listening

Mindful Listening Requires Effort

Faulty Listening Behaviors

Reasons for Poor Listening

Personal Listening Styles

Content-Oriented

People-Oriented

Action-Oriented

Time-Oriented

Informational Listening

Don't Argue or Judge Prematurely

Separate the Message from the Speaker

Search for Value

Look for Key Ideas

Ask Questions

Paraphrase

Take Notes

Critical Listening

Listen for Information Before Evaluating

Evaluate the Speaker's Credibility

Examine the Speaker's Evidence and Reasoning

Examine Emotional Appeals

Listening as Social Support

Social Support and Mediated Communication

Gender and Social Support

Types of Supportive Responses

When and How to Help

@WORK: Multitasking: A Recipe for Inattention

INVITATION TO INSIGHT: What Good Is Free Speech if No One Listens?

UNDERSTANDING DIVERSITY: Council: Reviving the Art of Listening

CHAPTER 6: NONVERBAL COMMUNICATION

Characteristics of Nonverbal Communication

Nonverbal Behavior Has Communicative Value

Nonverbal Communication Is Primarily Relational

Nonverbal Communication Is Ambiguous

Nonverbal Communication Is Different from Verbal Communication

Nonverbal Skills Are Important

Influences on Nonverbal Communication

Culture

Gender

Functions of Nonverbal Communication

Repeating

Substituting

Complementing

Accenting

Regulating

Contradicting

Deceiving

Types of Nonverbal Communication

Body Movements

Voice

Appearance

Touch

Space

Environment

Time

UNDERSTANDING DIVERSITY: Nonverbal Learning Disorder

UNDERSTANDING COMMUNICATION TECHNOLOGY: Expressiveness in Online Communication

@WORK: Touch and Career Success

UNDERSTANDING DIVERSITY: Doing Business Across Cultures

PART III: INTERPERSONAL COMMUNICATION

CHAPTER 7: UNDERSTANDING INTERPERSONAL RELATIONSHIPS

Why We Form Relationships

Appearance

Similarity

Complementarity

Reciprocal Attraction

Competence

Disclosure

Proximity

Rewards

Characteristics of Interpersonal Communication

What Makes Communication Interpersonal?

Interpersonal Communication in Mediated Relationships

Content and Relational Messages

Metacommunication

Communication over the Relational Life Span

A Developmental Perspective

A Dialectical Perspective

Intimacy in Interpersonal Relationships

Dimensions of Intimacy

Male and Female Intimacy Styles

Cultural Influences on Intimacy

Self-Disclosure in Interpersonal Relationships

Models of Self-Disclosure

Characteristics of Effective Self-Disclosure

Guidelines for Appropriate Self-Disclosure

Alternatives to Self-Disclosure

UNDERSTANDING COMMUNICATION TECHNOLOGY: To End a Romance, Just Press "Send": Instant Messaging Altering the Way We Love

INVITATION TO INSIGHT: Is It Ever Right to Lie?

@WORK: Social Capital: Personal Relationships and Career Advancement

CHAPTER 8: IMPROVING INTERPERSONAL RELATIONSHIPS

Communication Climates in Interpersonal Relationships

Confirming and Disconfirming Messages

How Communication Climates Develop

Creating Positive Communication Climates

Managing Interpersonal Conflict

The Nature of Conflict

Styles of Expressing Conflict

Characteristics of an Assertive Message

Gender and Conflict Style

Conflict in Mediated Communication

Cultural Influences on Conflict

Methods for Conflict Resolution

Steps in Win-Win Problem Solving

UNDERSTANDING COMMUNICATION TECHNOLOGY: Can You Hear Me Now?

INVITATION TO INSIGHT: A Comparison of Dialogue and Debate

@WORK: Dealing with Sexual Harassment

PART IV: COMMUNICATION IN GROUPS

CHAPTER 9: COMMUNICATING IN GROUPS

The Nature of Groups

What Is a Group?

Virtual and Face-to-Face Groups

Goals of Groups and Their Members

Individual Goals

Group Goals

Characteristics of Groups

Rules and Norms

Roles

Patterns of Interaction

Decision-Making Methods

Cultural Influences on Group Communication

Individualism Versus Collectivism

Power Distance

Uncertainty Avoidance

Task Versus Social Orientation

Short- Versus Long-Term Orientation

Leadership and Power in Groups

Power in Groups

What Makes Leaders Effective?

INVITATION TO INSIGHT: The Power of Small Groups

@WORK: What Makes a Group a Team?

UNDERSTANDING DIVERSITY: Baseball in Japan and the USA

CHAPTER 10:SOLVING PROBLEMS IN GROUPS

Problem Solving in Groups: When and Why

Advantages of Group Problem Solving

When to Use Groups for Problem Solving

Group Problem-Solving Strategies and Formats

Problem-Solving Formats

Solving Problems in Virtual Groups

Approaches and Stages in Problem Solving

A Structured Problem-Solving Approach

Developmental Stages in Problem-Solving Groups

Maintaining Positive Relationships

Basic Skills

Building Cohesiveness

Overcoming Dangers in Group Discussion

Information Underload and Overload

Unequal Participation

Pressure to Conform

INVITATION TO INSIGHT: Once Upon a September Day

@WORK: Setting Up a Virtual Group

PART V: PUBLIC COMMUNICATION

CHAPTER 11: PREPARING SPEECHES

Getting Started

Choosing Your Topic??

Defining Your Purpose

Writing a Purpose Statement

Stating Your Thesis

Analyzing the Speaking Situation

The Listener: Audience Analysis

The Occasion

Gathering Information

Web Research

Library Research?

Interviewing?

Survey Research?

Managing Communication Apprehension?

Facilitative and Debilitative Communication Apprehension?

Sources of Debilitative Communication Apprehension

Overcoming Debilitative Communication Apprehension ??

Choosing a Type of Delivery?

Extemporaneous?

Impromptu?

Manuscript?

Memorized?

Practicing the Speech

Guidelines for Delivery?

Visual Aspects of Delivery

Auditory Aspects of Delivery

@WORK: Sample Analysis of a Speaking Situation

UNDERSTANDING DIVERSITY: A Compendium of American Dialects

CHAPTER 12: ORGANIZATION AND SUPPORT

Structuring Your Speech

Your Working Outline

Your Formal Outline

Your Speaking Notes

Principles of Outlining

Standard Symbols

Standard Format

The Rule of Division

The Rule of Parallel Wording

Organizing Your Outline into a Logical Pattern

Time Patterns

Space Patterns

Topic Patterns

Problem-Solution Patterns

Cause-Effect Patterns

Using Transitions

Beginning and Ending the Speech

The Introduction

The Conclusion

Supporting Material

Functions of Supporting Material

Types of Supporting Material

Style of Support: Narration and Citation

UNDERSTANDING DIVERSITY: Nontraditional Patterns of Organization

@WORK: Organizing Business Presentations

UNDERSTANDING COMMUNICATION TECHNOLOGY: Plagiarism in a Digital Age

CHAPTER 13: INFORMATIVE SPEAKING

Types of Informative Speaking

By Content

By Purpose

Informative Versus Persuasive Topics

An Informative Topic Tends to Be Noncontroversial

The Informative Speaker Does Not Intend to Change Audience Attitudes

Techniques of Informative Speaking

Create Information Hunger

Make it Easy to Listen

Use Clear, Simple Language

Use a Clear Organization and Structure

Use Supporting Material Effectively

Emphasize Important Points

Generate Audience Involvement

Using Visual Aids

Types of Visual Aids

Media for the Presentation of Visual Aids

Rules for Using Visual Aids

Using Power Point

UNDERSTANDING DIVERSITY: How Culture Affects Information

@WORK: The Pros and Cons of PowerPoint

CHAPTER 14: PERSUASIVE SPEAKING

Characteristics of Persuasion

Persuasion Is Not Coercive

Persuasion Is Usually Incremental

Persuasion Is Interactive

Persuasion Can Be Ethical

Categorizing Types of Persuasion

By Types of Proposition

By Desired Outcome

By Directness of Approach

Creating the Persuasive Message

Set a Clear, Persuasive Purpose

Structure the Message Carefully

Use Solid Evidence

Avoid Fallacies

Adapting to the Audience

Establish Common Ground

Organize According to the Expected Response

Neutralize Potential Hostility

Building Credibility as a Speaker

Competence

Character

Charisma

UNDERSTANDING DIVERSITY: Cultural Differences in Persuasion

@WORK: Persuasion Skills in the World of Sales

APPENDIX: COMMUNICATING FOR CAREER SUCCESS

Employment Strategies

The Selection Interview

Communicating for Career Advancement

Notes

Glossary

Credits

Index

Product Details

ISBN:
9780199747382
Author:
Adler, Ronald B
Publisher:
Oxford University Press
Author:
Cropley Hutchinson, Carrie
Author:
Hutchinson, Carrie Cropley
Author:
null, Carrie
Author:
rie
Author:
Adler, Ronald B.
Author:
null, Ronald B.
Author:
Cropley Hutchinson, Car
Author:
Rodman, George
Author:
Cropley, Carrie
Author:
null, George
Subject:
Communication
Subject:
Communication | Speech Communication | Human Communication
Subject:
Intercultural Communications-General
Publication Date:
20110110
Binding:
Paperback
Grade Level:
College/higher education:
Language:
English
Pages:
512
Dimensions:
8 x 9.9 x 0.8 in 1.95 lb

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