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Operations Management. Nigel Slack, Stuart Chambers, Robert Johnston

by

Operations Management. Nigel Slack, Stuart Chambers, Robert Johnston Cover

 

Synopses & Reviews

Publisher Comments:

Operations management is important, exciting, challenging … and everywhere you look!

 

Important, because it enables organisations to provide services and products that we all need

Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology

Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible

And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations …

 

 

So, let the ‘grand master’ authors of Operations Management paint a vivid picture of what you need to know in this digitally-enhanced 6th edition of the market-leading text. Benefit from an unmatched clarity on areas such as

 

  • Focus on the sustainable and socially responsible imperatives of operations management
  • Over 120 cases and illustrations of real-life operations around the world, including …
  • Greater emphasis on ‘process management’, making the discipline directly relevant to all areas of an organisation’s activity
  • Worked examples to give you confidence in applying quantitative and qualitative problem-solving techniques

 

And get exclusive access to online resources in MyOMLab, which will enable you to check your understanding, apply knowledge and techniques, and prepare for exams and assessments – all in your own time and at your own pace.

Synopsis:

A long-time market leader in this discipline, Slack has set the standards in Operations Management which other textbooks seek to emulate. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation.

Operations Management provides a strategic perspective, whilst also examining the practical issues which organisations face on a day to day basis. It uses over 120 examples from all over the world, reflecting the balance of economic activity between service (c.75%) and manufacturing (c.25%) operations.

Synopsis:

Now in its 6th edition, Operations Management is written for a wide range of students following a course at undergraduate, postgraduate and other professional qualifications.

 

Table of Contents

Part One INTRODUCTION

1. Operations management

Introduction

What is operations management?

Operations management is important in all types of organization

The input–transformation–output process

The process hierarchy

Operations processes have different characteristics

The activities of operations management

Summary answers to key questions~

Case study: Design house partnerships at Concept Design Services

Problems and applications

Selected further reading

Useful web sites

2. Operations performance

Introduction

Operations performance is vital for any organization

The quality objective

The speed objective

The dependability objective

The flexibility objective

The cost objective

Trade-offs between performance objectives

Summary answers to key questions

Case study: Operations objectives at the Penang Mutiara

Problems and applications

Selected further reading

Useful web sites

3. Operations strategy

Introduction

What is strategy and what is operations strategy?

The ‘top-down’ and ‘bottom-up’ perspectives

The market requirements and operations resources perspectives

The process of operations strategy

Summary answers to key questions

Case study: Long Ridge Gliding Club

Problems and applications

Selected further reading

Useful web sites

Part Two DESIGN

4. Process design

Introduction

What is process design?

What effects should process design have?

Process types – the volume–variety effect on process design

Detailed process design

Summary answers to key questions

Case study: The Central Evaluation Unit

Problems and applications

Selected further reading

Useful web sites

5. The design of products and services

Introduction

Why is good design so important?

The benefits of interactive design

Summary answers to key questions

Case study: Chatsworth – the adventure playground decision

Problems and applications

Selected further reading

Useful web sites

6. Supply network design

Introduction

The supply network perspective

Configuring the supply network

The location of capacity

Long-term capacity management

Summary answers to key questions

Case study: Disneyland Resort Paris (abridged)

Problems and applications

Selected further reading

Useful web sites

Supplement to Chapter 6 – Forecasting

Introduction

Forecasting – knowing the options

In essence forecasting is simple

Approaches to forecasting

The performance of forecasting models

Notes on chapter

Selected further reading

7. Layout and flow

Introduction

What is layout?

The basic layout types

What type of layout should an operation choose?

Detailed design of the layout

Summary answers to key questions

Case study: Weldon Hand Tools

Problems and applications

Selected further reading

Useful web sites

8. Process technology

Introduction

What is process technology?

Understanding process technologies

Evaluating process technologies

Implementing process technologies

Summary answers to key questions

Case study: Rochem Ltd

Problems and applications

Selected further reading

Useful web sites

9. People, jobs and organization

Introduction

People in operations

Human resource strategy

Job design

Summary answers to key questions

Case study: Service Adhesives tries again

Problems and applications

Selected further reading

Useful web sites

Supplement to Chapter 9 – Work study

Introduction

Method study in job design

Work measurement in job design

Part Three PLANNING AND CONTROL

10. The nature of planning and control

Introduction

What is planning and control?

Supply and demand affect planning and control

Planning and control activities

Summary answers to key questions

Case study: Air traffic control – a world-class juggling act

Problems and applications

Selected further reading

Useful web sites

11. Capacity planning and control

Introduction

What is capacity management?

Measuring demand and capacity

The alternative capacity plans

Choosing a capacity planning and control approach

Capacity planning as a queuing problem

Summary answers to key questions

Case study: Holly Farm

Problems and applications

Selected further reading

Useful web sites

Supplement to Chapter 11 – Analytical queuing models

Introduction

Notation

Variability

Incorporating Little’s law

Types of queuing system

12. Inventory planning and control

Introduction

What is inventory?

Why is inventory necessary?

Some disadvantages of holding inventory

The volume decision – how much to hold

The timing decision – when to place an order

Inventory analysis and control systems

Summary answers to key questions

Case study: Trans-European Plastics

Problems and applications

Selected further reading

Useful web sites

13. Supply chain planning and control

Introduction

What is supply chain management?

The activities of supply chain management

Types of relationships in supply chains

Supply chain behaviour

Supply chain improvement

Summary answers to key questions

Case study: Supplying fast fashion

Problems and applications

Selected further reading

Useful web sites

14. Enterprise resource planning (ERP)

Introduction

What is ERP?

How did ERP develop?

Implementation of ERP systems

Summary answers to key questions

Case study: Psycho Sports Ltd

Problems and applications

Selected further reading

Useful web sites

Supplement to Chapter 14 – Materials requirements planning (MRP)

Introduction

Master production schedule

The bill of materials (BOM)

Inventory records

The MRP netting process

MRP capacity checks

Summary

15. Lean synchronization

Introduction

What is lean synchronization?

Eliminate waste

Lean synchronization applied throughout the supply network

Lean synchronization and other approaches

Summary answers to key questions

Case study: Boys and Boden (B&B)

Problems and applications

Selected further reading

Useful web sites

16. Project planning and control

Introduction

What is a project?

Successful project management

The project planning and control process

Network planning

Summary answers to key questions

Case study: United Photonics Malaysia Sdn Bhd

Problems and applications

Selected further reading

Useful web sites

17. Quality management

Introduction

What is quality and why is it so important?

Diagnosing quality problems

Conformance to specification

Total quality management (TQM)

Summary answers to key questions

Case study: Turnround at the Preston plant

Problems and applications

Selected further reading

Useful web sites

Supplement to Chapter 17 – Statistical process control (rts for attributes

Control chart for variables

Process control, learning and knowledge

Acceptance sampling

Sampling plans

Summary of supplement

Selected further reading

Useful web sites

Part Four IMPROVEMENT

18. Operations improvement

Introduction

Why improvement is so important

Elements of improvement

Approaches to improvement

Improvement techniques

Summary answers to key questions

Case study: Geneva Construction and Risk

Problems and applications

Selected further reading

Useful web sites

19. Risk management

Introduction

What is risk management?

Assess the potential causes of and risks from failure

Preventing failure occurring

Mitigating the effects of failure

Recovering from the effects of failure

Summary answers to key questions

Case study: The Chernobyl failure

Problems and applications

Selected further reading

Useful web sites

20. Organizing for improvement

Introduction

Why the improvement effort needs organizing

Linking improvements to strategy

Information for improvement

Improvement priorities – what to start on?

Improvement culture

Building an improvement capability

Improvement as learning

Implementing improvement

Improvement or quality awards

Summary answers to key questions

Case study: Re-inventing Singapore’s libraries

Problems and applications

Selected further reading

Useful web sites

Part Five CORPORATE SOCIAL RESPONSIBILITY

21. Operations and corporate social responsibility (CSR)

Introduction

What is corporate social responsibility?

How does the wider view of corporate social responsibility influence operations

management?

How can operations managers analyse CSR issues?

Summary answers to key questions

Case study: CSR as it is presented

Problems and applications

Selected further reading

Useful web sites

 

 

 

Product Details

ISBN:
9780273730460
Author:
Slack, Nigel
Publisher:
Academic Internet Publishers
Author:
Johnston, Robert
Author:
Chambers, Stuart
Author:
Cram101 Textbook Reviews
Subject:
Production management
Subject:
Management - General
Subject:
Production & Operations Management
Subject:
BUSINESS STRATEGY
Subject:
Education-General
Copyright:
Edition Description:
Trade paper
Publication Date:
June 2010
Binding:
TRADE PAPER
Grade Level:
College/higher education:
Language:
English
Illustrations:
Y
Pages:
712
Dimensions:
10.4 x 7.7 x 1 in 1315 gr

Related Subjects


Business » Management
Business » Project Management
Business » Strategy
Textbooks » General

Operations Management. Nigel Slack, Stuart Chambers, Robert Johnston Used Trade Paper
0 stars - 0 reviews
$45.00 In Stock
Product details 712 pages Prentice Hall - English 9780273730460 Reviews:
"Synopsis" by , A long-time market leader in this discipline, Slack has set the standards in Operations Management which other textbooks seek to emulate. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation.

Operations Management provides a strategic perspective, whilst also examining the practical issues which organisations face on a day to day basis. It uses over 120 examples from all over the world, reflecting the balance of economic activity between service (c.75%) and manufacturing (c.25%) operations.

"Synopsis" by , Now in its 6th edition, Operations Management is written for a wide range of students following a course at undergraduate, postgraduate and other professional qualifications.

 

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