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More copies of this ISBN:QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Lifeby John G. Miller
Synopses & ReviewsPublisher Comments:Who Moved My Cheese? showed readers how to adapt to change.
Fish! helped raise flagging morale. Execution guided readers to overcome the inability to get things done. QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability. The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization — or individual — can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability. The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?" Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change. Review:"This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, 'What can I do to improve the situation?' Only by being able to ask this 'question behind the question' can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations — in customer service, retail sales, personal relationships and the corporate boardroom — and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the 'blame game.' From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life. Agent, Barret Neville. (Sept. 13) Forecast: According to Putnam, this book sold 250,000 copies when Miller self-published it, and Putnam is positioning it as the next Who Moved My Cheese?" Publishers Weekly (Copyright 2004 Reed Business Information, Inc.) Review:"The advice here is admirable (e.g., stop procrastinating, change oneself) though hardly revelatory. The brief, breezy chapters crackle with energy, but, as they lack coherence and linear structure, the resultant zap dies out." Library Journal Synopsis:Miller provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change. About the AuthorJohn G. Miller is the author of Personal Accountability and founder of QBQ, Inc., an organizational development firm dedicated to "Helping Organizations Make Personal Accountability a Core Value." He is a graduate of Cornell University, and has been actively involved in the training and development industry since 1986. He lives in Denver, Colorado, with his wife, Karen, and their seven children. What Our Readers Are SayingAdd a comment for a chance to win!
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