Wintersalen Sale
 
 

Special Offers see all

Enter to WIN a $100 Credit

Subscribe to PowellsBooks.news
for a chance to win.
Privacy Policy

Tour our stores


    Recently Viewed clear list


    Original Essays | November 10, 2014

    Peter Turchi: IMG Writing as Puzzle



    I loved books, loved stories, loved being read to at an early age and then reading for myself — that's true for most writers. But looking... Continue »
    1. $20.97 Sale Hardcover add to wish list

    spacer
Qualifying orders ship free.
$3.50
List price: $19.95
Used Hardcover
Ships in 1 to 3 days
Add to Wishlist
Qty Store Section
1 Local Warehouse Business- Personal Skills

QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life

by

QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life Cover

ISBN13: 9780399152337
ISBN10: 0399152334
Condition: Standard
Dustjacket: Standard
All Product Details

Only 1 left in stock at $3.50!

 

Synopses & Reviews

Publisher Comments:

Who Moved My Cheese? showed readers how to adapt to change.

Fish! helped raise flagging morale.

Execution guided readers to overcome the inability to get things done.

QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.

The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization — or individual — can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"

Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.

Review:

"This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, 'What can I do to improve the situation?' Only by being able to ask this 'question behind the question' can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations — in customer service, retail sales, personal relationships and the corporate boardroom — and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the 'blame game.' From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life. Agent, Barret Neville. (Sept. 13) Forecast: According to Putnam, this book sold 250,000 copies when Miller self-published it, and Putnam is positioning it as the next Who Moved My Cheese?" Publishers Weekly (Copyright 2004 Reed Business Information, Inc.)

Review:

"The advice here is admirable (e.g., stop procrastinating, change oneself) though hardly revelatory. The brief, breezy chapters crackle with energy, but, as they lack coherence and linear structure, the resultant zap dies out." Library Journal

Synopsis:

Miller provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.

Synopsis:

How often have we heard complaints like these?

“Why don’t my kids do what I say?”

“Who made the mess in here?”

“When will my teen make better choices?”

These are the kinds of questions that parents ask that lead not only to complaining, but to victim thinking, procrastination, and blaming. The solution: Learn to parent the QBQ® way – and bring personal accountability to life within our families.

Based on the same concepts that have made John Miller’s signature work, QBQ: The Question Behind the Question, an international bestseller over the last decade, Parenting the QBQ Way provides the tool called the QBQ or The Question Behind the Question that will help every parent look behind questions such as “Why won’t my kids listen?” or “When will they do what I ask?” to find better ones—QBQs—like “What can I do differently?” or “How can I improve as a parent?” This simple but challenging concept turns the focus – and responsibility – back to parents and to what they can do to make a difference.

With thoughtful commentary, observation, and advice, illustrated with engaging and memorable anecdotes that are the hallmarks of John Miller’s previous books, Parenting the QBQ Way provides all moms and dads with the means and inspiration to be more effective parents – as well as teach their children how to practice their own brand of personal accountability – to create a happy, healthy family for a lifetime.  

Synopsis:

This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution...

About the Author

John G. Miller is the author of Personal Accountability and founder of QBQ, Inc., an organizational development firm dedicated to "Helping Organizations Make Personal Accountability a Core Value." He is a graduate of Cornell University, and has been actively involved in the training and development industry since 1986. He lives in Denver, Colorado, with his wife, Karen, and their seven children.

Table of Contents

Introduction: What Ever Happened to...

1. A Picture of Personal Accountability

2. Making Better Choices

3. QBQ! The Question Behind the Question

4. Don't Ask "Why?"

5. The Victim

6. "Why Is This Happening to Me?"

7. "Why Do We Have to Go Through All This Change?"

8. "Why Don't They Communicate Better?"

9. Don't Ask "When?"

10. Procrastination: The Friend of Failure

11. "When Will We Get More Tools and Better Systems?"

12. "When Are We Going to Hear Something New?"

13. Don't Ask "Who?"

14. A Poor Sailor Blames the Wind

15. Silos

16. Beat the Ref

17. "Who Dropped the Ball?"

18. Ownership

19. The Foundation of Teamwork

20. Making Accountability Personal: All QBQs Contain an "I"

21. I Can Only Change Me

22. "He Didn't, I Did"

23. "When Will Others Walk Their Talk?"

24. An Integrity Test

25. The Power of One

26. A QBQ Twist

27. Will the Real Role Models Please Stand Up!

28. Practicing Personal Accountability: All QBQs Focus on Action

29. The Risk of Doing Nothing

30. "Thanks for Shopping at the Home Depot!"

31. Leaders at All Levels

32. The Cornerstone of Leadership

33. Accountability and Boundaries

34. A Great List of Lousy Questions

35. The Spirit of the QBQ

36. Wisdom

37. We Buy Too Many Books

38. A Final Picture

39. The Motor of Learning

QBQ FAQs

Getting More OUt of the QBQ

What Our Readers Are Saying

Add a comment for a chance to win!
Average customer rating based on 1 comment:

amanda5024, March 5, 2007 (view all comments by amanda5024)
excellent....easy to read...and contains very informative stories
Was this comment helpful? | Yes | No
(8 of 13 readers found this comment helpful)

Product Details

ISBN:
9780399152337
Author:
Miller, John G.
Publisher:
G. P. Putnam's Sons
Author:
Miller, John G.
Author:
Miller, John C.
Author:
Miller, Karen G.
Location:
New York
Subject:
Decision-making
Subject:
Problem solving
Subject:
Responsibility
Subject:
Choice.
Subject:
Personal Growth - Success
Subject:
Business Life - General
Subject:
Development & Growth
Subject:
Business Writing
Subject:
Business - General
Subject:
Parenting
Copyright:
Edition Description:
Trade paper
Publication Date:
September 2004
Binding:
HARDCOVER
Grade Level:
8
Language:
English
Illustrations:
Y
Pages:
160
Dimensions:
8.48x5.66x.65 in. .58 lbs.
Age Level:
14

Other books you might like

  1. Who Moved My Cheese?
    Used Hardcover $5.95
  2. Good to Great: Why Some Companies...
    Used Hardcover $9.95
  3. The Five Dysfunctions of a Team: A... Used Hardcover $5.95
  4. First, Break All the Rules: What the... Used Hardcover $5.95
  5. Fish!: A Remarkable Way to Boost...
    Used Hardcover $7.50

Related Subjects

Arts and Entertainment » Music » General
Business » Business Plans
Business » General
Business » Management
Business » Personal Skills
Business » Strategy
Health and Self-Help » Self-Help » General

QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life Used Hardcover
0 stars - 0 reviews
$3.50 In Stock
Product details 160 pages Putnam Adult - English 9780399152337 Reviews:
"Publishers Weekly Review" by , "This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, 'What can I do to improve the situation?' Only by being able to ask this 'question behind the question' can we take ownership of the problem and start working toward a solution. Throughout the book, Miller (who has consulted for major corporations with his firm, QBQ, Inc.) recounts real-world situations — in customer service, retail sales, personal relationships and the corporate boardroom — and the positive and not-so-positive ways they were handled. Each example reinforces the message that personal accountability and ownership of a problem not only leads to a resolution but also lifts people willing to take ownership and action above those looking to play the 'blame game.' From responsibility, says the author, comes leadership and greater career opportunities. In one's personal life, Miller says, ownership of conflict can also lead to enhanced relationships and greater enjoyment of daily life. Agent, Barret Neville. (Sept. 13) Forecast: According to Putnam, this book sold 250,000 copies when Miller self-published it, and Putnam is positioning it as the next Who Moved My Cheese?" Publishers Weekly (Copyright 2004 Reed Business Information, Inc.)
"Review" by , "The advice here is admirable (e.g., stop procrastinating, change oneself) though hardly revelatory. The brief, breezy chapters crackle with energy, but, as they lack coherence and linear structure, the resultant zap dies out."
"Synopsis" by , Miller provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
"Synopsis" by ,
How often have we heard complaints like these?

“Why don’t my kids do what I say?”

“Who made the mess in here?”

“When will my teen make better choices?”

These are the kinds of questions that parents ask that lead not only to complaining, but to victim thinking, procrastination, and blaming. The solution: Learn to parent the QBQ® way – and bring personal accountability to life within our families.

Based on the same concepts that have made John Miller’s signature work, QBQ: The Question Behind the Question, an international bestseller over the last decade, Parenting the QBQ Way provides the tool called the QBQ or The Question Behind the Question that will help every parent look behind questions such as “Why won’t my kids listen?” or “When will they do what I ask?” to find better ones—QBQs—like “What can I do differently?” or “How can I improve as a parent?” This simple but challenging concept turns the focus – and responsibility – back to parents and to what they can do to make a difference.

With thoughtful commentary, observation, and advice, illustrated with engaging and memorable anecdotes that are the hallmarks of John Miller’s previous books, Parenting the QBQ Way provides all moms and dads with the means and inspiration to be more effective parents – as well as teach their children how to practice their own brand of personal accountability – to create a happy, healthy family for a lifetime.  

"Synopsis" by ,
This is a quick but deep book that explores the role of personal accountability in one's work and personal life. In his own work experience, Miller found that many people look for others to blame their problems and conflicts on. He proposes that instead of asking who is to blame for the situation, we should ask, "What can I do to improve the situation?" Only by being able to ask this "question behind the question" can we take ownership of the problem and start working toward a solution...
spacer
spacer
  • back to top

FOLLOW US ON...

     
Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.