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Raving Fans: A Revolutionary Approach to Customer Service

by and

Raving Fans: A Revolutionary Approach to Customer Service Cover

ISBN13: 9780688123161
ISBN10: 0688123163
Condition: Standard
Dustjacket: Standard
All Product Details

 

Synopses & Reviews

Publisher Comments:

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

About the Author

Ken Blanchard lives in San Diego, California, and is the Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of The One Minute Manager and eleven other bestselling books. His books have combined sales of more than twelve million copies in more than twenty-five languages. Blanchard was recently seen in the PBS special Gung Ho! Succedding in a Changing World.

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Average customer rating based on 2 comments:

100+ Business Books , February 24, 2010 (view all comments by 100+ Business Books )
Raving Fans is Great

posted 02-03-2010

Reviewer: Karleton Helfer

Raving Fans is a solid read based on discovery, decision making, visioning, focus and delivery.
Want to learn something about running a business?
Read Raving Fans.

Was this comment helpful? | Yes | No
(3 of 3 readers found this comment helpful)
Sharon Walling, December 27, 2008 (view all comments by Sharon Walling)
This is a great book. It just reminds us that Customer Service is very important in any business and it shows you how to make it # 1 to keep your customers coming back. Ken Blanchard is an excellent author.
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(3 of 5 readers found this comment helpful)
View all 2 comments

Product Details

ISBN:
9780688123161
Author:
Ken Blanchard and Sheldon Bowles
Publisher:
William Morrow
With:
Bowles, Sheldon M.
Foreword by:
MacKay, Harvey
Foreword:
MacKay, Harvey
Author:
by Ken Blanchard and Sheldon Bowles
Author:
Blanchard
Author:
Bowles, Sheldon
Author:
Blanchard, Kenneth H.
Author:
by Ken Blanchard and Sheldon Bowles
Author:
Blanchard, Ken
Location:
New York :
Subject:
Management
Subject:
Customer Service
Subject:
Entrepreneurship
Subject:
Customer services
Subject:
Management - General
Subject:
Customer relations
Subject:
Business-Customer Service
Copyright:
Edition Number:
1st ed.
Edition Description:
Hardcover
Series Volume:
9335
Publication Date:
19930519
Binding:
Hardback
Grade Level:
General/trade
Language:
English
Illustrations:
Y
Pages:
160
Dimensions:
8.38x5.77x.65 in. .62 lbs.

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Related Subjects


Business » Accounting and Finance
Business » Customer Service
Business » Human Resource Management
Business » Management
Business » Sales
Business » Small Businesses » General
Business » Start Up Business

Raving Fans: A Revolutionary Approach to Customer Service Used Hardcover
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