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Q&A | February 27, 2014

Rene Denfeld: IMG Powell’s Q&A: Rene Denfeld



Describe your latest book. The Enchanted is a story narrated by a man on death row. The novel was inspired by my work as a death penalty... Continue »
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    The Enchanted

    Rene Denfeld 9780062285508

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Customer Comes Second & Other Secrets

by

Customer Comes Second & Other Secrets Cover

 

Synopses & Reviews

Publisher Comments:

The secret of Hal Rosenbluth's success, and his company's, is actually very simple. He concentrates on his employees first and his customers second. The formular works. Rosenbluth Travel was named one of the top ten in The 100 Best Companies to Work For In America, and happy customers have quickly transformed a small family business into a global industry leader, grossing over 1.5 billion annually.

In The Customer Comes Second, Rosenbluth Travel's CEO and entrepreneurial genius, Hal Rosenbluth, reveals new ideas for hiring, performance reviews, technology innovation, and creative compensation. He shows how to build highly effective teams, inspire loyalty, and turn your workplace into a hotbed of creativity where people produce truly incredible results.

Find out why this book is causing such a stir; how it can transform you and your company. By the way, your customers will love it.

Synopsis:

Includes bibliographical references (p. 231-234) and index.

About the Author

Hal Rosenbluth's company has been profiled in many of the nation's leading publications, including The Wall Street Journal,the Harvard Business Review,and Inc. magazine.

Diane McFerrin Peters is director of corporate communications for Rosenbluth Travel. Both are popular lecturers.

Product Details

ISBN:
9780688132460
With:
Rosenbluth, Hal F.
Author:
Peters, Diane McFerrin
Author:
Rosenbluth, Hal
Publisher:
Harper Perennial
Location:
New York
Subject:
Management
Subject:
Industries
Subject:
Retail trade
Subject:
Entrepreneurship
Subject:
Travel agents
Subject:
Marketing, retailing and salesmanship
Subject:
Industries - General
Subject:
Management - General
Subject:
General Business & Economics
Copyright:
Edition Number:
1st Quill ed.
Edition Description:
Trade PB
Series Volume:
103-276
Publication Date:
19940131
Binding:
Paperback
Language:
English
Pages:
240
Dimensions:
8.24x5.50x.68 in. .65 lbs.

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Related Subjects

Business » Customer Service
Business » General
Business » Management
Business » Writing

Customer Comes Second & Other Secrets Used Trade Paper
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Product details 240 pages HARPERCOLLINS PUBLISHERS - English 9780688132460 Reviews:
"Synopsis" by , Includes bibliographical references (p. 231-234) and index.
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