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McDst Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP, Second Edition (Pro-Certification)by Tony Northrup
Out of Print
Synopses & Reviews
Ace your preparation for the skills measured by MCDST Exam 70-272—and on the job—with this official Microsoft study guide, fully updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.
The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.
Maximize your performance on the exam by learning how to:
Your kit includes:
A Note Regarding the CD or DVD
The print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to firstname.lastname@example.org.
Book News Annotation:
This official Microsoft study guide helps IT professionals prepare to take the MCDST Exam 70-272. It covers how to talk to end users about problems, isolate and troubleshoot those problems, and then propose and document solutions. Featuring 425 questions, the Readiness Review Suite on the accompanying CD-ROM allows users to choose among a variety of testing modes. Two additional CD-ROMs contain trial versions of Microsoft Office Professional Edition 2003 and Microsoft Windows XP Professional Edition with Service Pack 2. Annotation ©2006 Book News, Inc., Portland, OR (booknews.com)
Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want most--"including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office programs and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features. Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers--"including pointers back to the book for further study. You also get a 180-day evaluation version of Windows XP software and other resources on the CD--"making this kit an exceptional value and a great career investment.
About the Author
Tony Northrup is a professional consultant and writer with dozens of books to his credit. He has authored several Microsoft Training Kits and is a coauthor of MCTS Self-Paced Training Kit (Exam 70-536): Microsoft .NET Framework 2.0--Application Development Foundation. Tony Northrup lives in Phillipston, Massachusetts.
Table of Contents
DedicationPracticesTablesTroubleshooting LabsCase Scenario ExercisesAcknowledgmentsAbout This BookLearn at Your Own PaceChapter 1: Introduction to Desktop SupportChapter 2: Resolving a Service CallChapter 3: Troubleshooting the Operating SystemChapter 4: Microsoft Outlook and Outlook ExpressChapter 5: Supporting Microsoft Internet ExplorerChapter 6: Installing and Configuring Office ApplicationsChapter 7: Troubleshooting Office ApplicationsChapter 8: Common Connectivity ProblemsChapter 9: Security and Security PermissionsChapter 10: Protecting the ComputerChapter 11: Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked ComputersChapter 12: Resolving Issues with Locally Attached DevicesPrepare for the ExamChapter 13: Configuring and Troubleshooting Applications (1.0)Chapter 14: Resolving Issues Related to Usability (2.0)Chapter 15: Resolving Issues Related to Application Customization (3.0)Chapter 16: Configuring and Troubleshooting Connectivity for Applications (4.0)Chapter 17: Configuring Application Security (5.0)GlossaryAbout the AuthorsSystem RequirementsExam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
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