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The Speed of Trust: The One Thing That Changes Everythingby Stephen Covey
Synopses & Reviews
In the readable and riveting style of The Tipping Point, Stephen M. R. Covey uncovers the overlooked and underestimated power of trust in a page-turning look into what he calls "the one thing that changes everything." A groundbreaking and paradigm-shifting book, The Speed of Trust challenges our age-old assumption that trust is merely a soft, social virtue and instead demonstrates that trust is a hard-edged, economic driver — a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing. Written from his informed perspective as the former CEO of a $100 million enterprise, Covey draws on his pragmatic experience growing Covey Leadership Center (founded by his father, Dr. Stephen R. Covey) from a shareholder value of less than $3 million to a value of more than $160 million.
In this powerful new book, Stephen M. R. Covey articulates why trust has become the key leadership competency of the new global economy. He eloquently informs readers how to inspire lasting trust in their personal and professional relationships, and in so doing to create unparalleled success and sustainable prosperity in every dimension of life. He shows business, government, and education leaders how to quickly and permanently gain the trust of their clients, coworkers, partners, and constituents. Covey convincingly makes the case that trust is a measurable accelerator to performance and that when trust goes up, speed also goes up while cost comes down, producing what Covey calls a "trust dividend."
Covey reveals the 13 Behaviors common to high-trust leaders throughout the world and persuasively demonstrates actionable insights that will enable you to shift your behavior to increase — and inspire — trust in the important relationships in your life.
Like a ripple in the pond, The Speed of Trust begins within each of us personally, continues into our relationships, expands into our organizations, extends into our marketplace relationships, and ultimately encompasses our global society at large. Covey presents a road map to establish trust on every level, build character and competence, enhance credibility, and create leadership that inspires confidence.
From Stephen R. Coveyand#39;s eldest son comes a revolutionary new path towards productivity and satisfaction. Trustand#44; says Stephen M.R. Coveyand#44; is the very basis of the new global economyand#44; and he shows how trustand#151;and the speed at which it is established with clientsand#44; employees and constituentsand#151;is the essential ingredient for any highand#150;performanceand#44; successful organization. andlt;BRandgt; For business leaders and public figures in any arenaand#44; andlt;Iandgt;The Speed of Trustandlt;/Iandgt; offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationshipand#151;from the most personal to the broadestand#44; most indirect interactionand#151;and how to establish trust immediately so that you and your organization can forego the timeand#150;killingand#44; bureaucratic checkand#150;andand#150;balance processes so often deployed in lieu of actual trust.
About the Author
Stephen R. Covey is an internationally respected leadership authority, family expert, teacher, organizational consultant, and vicechairman of FranklinCovey Co. He is the author of several acclaimed books, including The 7 Habits of Highly Effective People, The 8th Habit and The 7 Habits of Highly Effective Teens. He lives with his family in the Rocky Mountains of Utah.
Table of Contents
FOREWORD by Dr. Stephen R. Covey
THE ONE THING THAT CHANGES EVERYTHING
How trust affects the trajectory and outcome of our lives — both personally and professionally — and what we can do to change it.
Nothing Is as Fast as the Speed of Trust
You Can Do Something About This!
THE FIRST WAVE — SELF TRUST
THE PRINCIPLE OF CREDIBILITY
Beyond "ethics": Why personal credibility is the foundation of all trust and how to create it.
The 4 Cores of Credibility
Core 1 — Integrity
Are You Congruent?
Core 2 — Intent
What's Your Agenda?
Core 3 — Capabilities
Are You Relevant?
Core 4 — Results
What's Your Track Record?
THE SECOND WAVE — RELATIONSHIP TRUST
THE PRINCIPLE OF BEHAVIOR
How to behave yourself out of problems you've behaved yourself into.
The 13 Behaviors
Behavior #1: Talk Straight
Behavior #2: Demonstrate Respect
Behavior #3: Create Transparency
Behavior #4: Right Wrongs
Behavior #5: Show Loyalty
Behavior #6: Deliver Results
Behavior #7: Get Better
Behavior #8: Confront Reality
Behavior #9: Clarify Expectations
Behavior #10: Practice Accountability
Behavior #11: Listen First
Behavior #12: Keep Commitments
Behavior #13: Extend Trust
Creating an Action Plan
THE THIRD, FOURTH, AND FIFTH WAVES — STAKEHOLDER TRUST
How to increase speed, lower cost, and maximize the influence of your organization.
The Third Wave — Organizational Trust
The Principle of Alignment
The Fourth Wave — Market Trust
The Principle of Reputation
The Fifth Wave — Societal Trust
The Principle of Contribution
How to extend "Smart Trust," restore trust, and take the exponential leap of faith that makes all the difference . . . and why not extending trust is the greatest risk of all.
Extending "Smart Trust"
Restoring Trust When It Has Been Lost
A Propensity to Trust
NOTES AND REFERENCES
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