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Other titles in the Exam Cram 2 series:

A+ Exam Cram 2 2ND Edition

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A+ Exam Cram 2 2ND Edition Cover

 

Synopses & Reviews

Publisher Comments:

CD Features Practice Essentials Exam, IT Tech Practice Exam, Depot Practice Exam, and Remote Support Practice Exam

 

In This Book You’ll Learn How To:

  • Recognize the different types and forms of computer memory
  • Identify different computer cables and connectors
  • Troubleshoot IRQ conflicts and other computer resource problems
  • Identify and troubleshoot common computer motherboard components
  • Install core PC components, such as motherboards, processors, and memory
  • Install and maintain multiple computer peripherals
  • Identify network architectures and topologies
  • Troubleshoot operating system problems
  • Describe the core functions of Windows NT/2000/XP and Windows 9x operating systems
  • Discover effective DOS commands excellent for troubleshooting
  • Use the DOS operating system or command lines when your GUI is unavailable
  • Recover from system startup failures
  • Use and troubleshoot Windows Networking
  • Effectively prepare yourself for exam day

 

CD Features Practice Exams!

Ready to test your skills? Want to find out if you’re ready for test day? Use the practice tests supplied on this CD to help prepare you for the big day. Test yourself, and then check your answers. Coupled with the in-depth material in the book, this is the ultimate one-two A+ study preparation package!

 

Charles J. Brooks is currently co-owner and vice president of Educational Technologies Group Inc., as well as co-owner of eITPrep LLP, an online training company. He is in charge of research and product development at both organizations. A former electronics instructor and technical writer with the National Education Corporation, Charles taught and wrote on post-secondary EET curriculum, including introductory electronics, transistor theory, linear integrated circuits, basic digital theory, industrial electronics, microprocessors, and computer peripherals. Charles has authored several books, including the first five editions of A+ Certification Training Guide, The Complete Introductory Computer Course, and IBM PC Peripheral Troubleshooting and Repair. He also writes about networking, residential technology integration, and convergence.

 

U.S. $44.99

CAN. $55.99

U.K. £31.99 (inc. of VAT)

 

 

Synopsis:

Second edition.

Synopsis:

250,000 readers have trusted their A+ studies to "Exam Cram" because this book ensures they have what they need to pass the exams. In this best-selling new edition, the chapters map exactly to the objectives for the new A+ exams (220-301, 220-302) — released in November 2003 — helping readers quickly and easily assess their mastery of the material. In addition, it features test-taking strategies, time-saving tips, more than 750 practice questions, and two hours of video from Scott Mueller's "Upgrading & Repairing PCs" Video Trainer. The book also includes the popular "Cram Sheet," a tear card that highlights the essential information covered on the exam and is designed for that "last-second read" before taking the exam. To ensure our material is the most complete, up-to-date, technically accurate, and well-organized material on the market, the book goes through a stringent review process by industry experts.

About the Author

Charles J. Brooks is currently co-owner and vice president of Educational Technologies Group Inc., as well as co-owner of eITPrep LLP, an online training company. He is in charge of research and product development at both organizations. A former electronics instructor and technical writer with the National Education Corporation, Charles taught and wrote on post-secondary EET curriculum, including introductory electronics, transistor theory, linear integrated circuits, basic digital theory, industrial electronics, microprocessors, and computer peripherals. Charles has authored several books, including the first five editions of A+ Certification Training Guide, The Complete Introductory Computer Course, and IBM PC Peripheral Troubleshooting and Repair. He also writes about networking, residential technology integration, and convergence.

Table of Contents

Introduction........................................................................................................................... 1

    How This Book Is Organized............................................................................... 1

    Conventions Used in This Book......................................................................... 2

        Special Elements...................................................................................... 2

    Test Taking Tips.................................................................................................... 3

Chapter 1: Basic PC Terms and Concepts......................................................................... 5

    Introduction............................................................................................................ 6

    The PC System....................................................................................................... 6

        System Unit Cases.................................................................................. 7

        Form Factors............................................................................................ 9

        Power Supplies...................................................................................... 11

        System Boards (Motherboards).......................................................... 16

        Microprocessor..................................................................................... 17

        Chipsets.................................................................................................. 21

        Memory Units (RAM and ROM)........................................................ 21

        Basic Input/Output Systems............................................................... 24

        System Configuration Settings........................................................... 27

        Expansion Slots..................................................................................... 28

        Adapter Cards........................................................................................ 31

        Data Storage Devices........................................................................... 34

        Removable Storage............................................................................... 39

        Peripherals and Ports............................................................................ 41

        Video Displays....................................................................................... 46

        Printers.................................................................................................... 47

    Exam Prep Questions........................................................................................... 48

    Answers and Explanations................................................................................. 54

    Challenge Solution............................................................................................... 57

Chapter 2: PC System Boards........................................................................................... 59

    Introduction.......................................................................................................... 60

    System Board Form Factors............................................................................... 60

        ATX System Boards............................................................................. 60

        BTX System Boards.............................................................................. 62

        Low-Profile Form Factors..................................................................... 66

        Pentium Chipsets................................................................................... 66

        System Bus Speeds............................................................................... 72

    Expansion Slots.................................................................................................... 73

        PCI Local Bus......................................................................................... 73

        PCI-X....................................................................................................... 76

        PCI Express............................................................................................. 77

        AGP Slots............................................................................................... 80

        Audio Modem Risers and Communication Networking Risers...... 82

    I/O Ports 84

        Onboard Disk Drive Connections....................................................... 85

        SCSI Connections................................................................................. 90

    Processor Socket Specifications........................................................................ 91

        AMD Slots and Sockets....................................................................... 93

    DRAM Sockets.................................................................................................... 95

    CMOS RAM......................................................................................................... 96

        CMOS Setup Utilities............................................................................ 96

    Exam Prep Questions......................................................................................... 109

    Answers and Explanations............................................................................... 116

    Challenge Solutions........................................................................................... 118

Chapter 3: Microprocessors............................................................................................ 121

    Introduction........................................................................................................ 122

    Intel Microprocessors....................................................................................... 122

        The Pentium Processor....................................................................... 122

        Advanced Pentium Architectures.................................................... 124

        Intel Dual-Core Processors................................................................ 130

        Advanced Intel Microprocessor Technologies............................. 133

    AMD Processors............................................................................................... 135

        Athlon 64 Processors......................................................................... 136

        Duron Processors................................................................................ 137

        Athlon Dual-Core Processors........................................................... 137

        Opteron Processors............................................................................ 141

    Microprocessor Clock Speeds......................................................................... 144

    Processor Power Supply Levels...................................................................... 145

    Configuring Microprocessors and Buses...................................................... 146

    Fans, Heat Sinks, and Cooling Systems......................................................... 147

        BTX Thermal Module......................................................................... 149

        Advanced Cooling Systems.............................................................. 149

    Cache Memory................................................................................................... 152

    Exam Prep Questions......................................................................................... 153

    Answers and Explanations............................................................................... 156

    Challenge Solution............................................................................................. 157

Chapter 4: Random Access Memory............................................................................. 159

    SRAM and DRAM............................................................................................ 160

        SRAM................................................................................................... 163

    Memory Overhead............................................................................................. 164

        Error Checking and Correcting.......................................................... 164

        Cache Memory Operations................................................................ 166

    RAM Packaging................................................................................................. 168

        RIMM.................................................................................................... 169

        RAM Speed Ratings........................................................................... 170

    Exam Prep Questions......................................................................................... 174

    Answers and Explanations............................................................................... 176

    Challenge Solution............................................................................................. 178

Chapter 5: Data Storage Systems................................................................................... 179

    Introduction........................................................................................................ 180

        Personal Video Recorders.................................................................. 182

        RAID Systems..................................................................................... 184

        Floppy Disk Drives............................................................................. 190

        Magnetic Tape Drives........................................................................ 191

    Optical Storage................................................................................................... 193

        CD-ROM Drives.................................................................................. 193

        DVDs..................................................................................................... 197

    Disk Drive Interfaces......................................................................................... 199

        Internal Disk Drive Interfaces............................................................ 199

        IDE/ATA Interface.............................................................................. 200

        Serial ATA Interface........................................................................... 202

        Floppy Drive Interface........................................................................ 203

        Small Computer System Interface..................................................... 204

    Removable Storage............................................................................................ 213

        Flash Memory...................................................................................... 214

    Exam Prep Questions......................................................................................... 218

    Answers and Explanations............................................................................... 222

Chapter 6: Ports and Peripherals.................................................................................... 225

    Input/Output Interfaces.................................................................................... 226

        Initiating I/O Transfers....................................................................... 226

        System Resource Allocations........................................................... 227

    Ports, Cables, and Connectors......................................................................... 228

        PS/2 Connectors.................................................................................. 229

        Universal Serial Bus............................................................................ 230

        IEEE-1394 FireWire Bus...................................................................... 236

        Multimedia Connections.................................................................... 239

        Legacy Ports........................................................................................ 244

        Parallel Printer Ports............................................................................ 245

        RS-232 Serial Ports.............................................................................. 248

        Game Ports............................................................................................ 249

    Typical Peripheral Systems.............................................................................. 251

        Keyboards............................................................................................ 251

        Pointing Devices................................................................................. 252

    Exam Prep Questions......................................................................................... 274

    Answers and Explanations............................................................................... 278

    Challenge Solutions........................................................................................... 280

Chapter 7: Installing, Upgrading, Configuring, and Optimizing PC Components... 281

    Installing Storage Devices................................................................................ 282

        Installing Internal Storage Devices.................................................. 282

        HDD Installation.................................................................................. 283

        Installing SCSI Adapter Cards.......................................................... 292

        Installing CD-ROM/DVD Drives....................................................... 300

        Installing CD-RW and DVD-RW Drives.......................................... 301

        Installing a Floppy Disk Drive........................................................... 302

        Installing External Storage Devices.................................................. 303

    Upgrading and Optimizing Disk Drives.......................................................... 305

        HDD Upgrading................................................................................... 305

        Disk Drive Subsystem Enhancements............................................. 306

    Installing Video/Monitor Systems.................................................................. 308

    Installing Standard PC Input Devices............................................................. 310

        Installing Scanners.............................................................................. 311

        Installing Bar Code Scanners............................................................ 312

        Installing Sound Cards....................................................................... 312

        Installing Digital Cameras.................................................................. 313

        Installing Adapter Card—Based Peripherals.................................... 314

        Installing Devices Using USB, IEEE-1394, PCMCIA, and IrDA.. 316

        Upgrading Peripheral Devices........................................................... 320

    Exam Prep Questions......................................................................................... 321

    Answers and Explanations............................................................................... 324

    Challenge Solutions........................................................................................... 325

Chapter 8: Basic Troubleshooting and Preventive Maintenance Techniques....... 327

    Basic PC Troubleshooting................................................................................ 329

        Diagnostic and Repair Tools............................................................. 330

        Gathering Information......................................................................... 331

        Initial Troubleshooting Steps............................................................ 333

        Symptoms/Error Codes....................................................................... 336

        Determining Hardware/Software/Configuration Problems............ 339

    Using a Multimeter............................................................................................ 343

        Field-Replaceable Unit Troubleshooting......................................... 349

    Basic Preventive Maintenance........................................................................ 350

        Cleaning................................................................................................ 350

        Preventive Maintenance Procedures............................................... 352

        Protecting Display Systems............................................................... 355

        Protecting Hard Disk Drives.............................................................. 357

        Protecting Removable Media Drives................................................ 358

        Protecting Input Devices................................................................... 360

        Preventive Maintenance Scheduling............................................... 361

    Exam Prep Questions......................................................................................... 365

    Answers and Explanations............................................................................... 368

    Challenge Solutions........................................................................................... 370

Chapter 9: Advanced PC Troubleshooting.................................................................. 373

    Advanced Diagnostics..................................................................................... 375

    Isolating Power Supply Problems.................................................................... 375

        Checking a Dead System.................................................................... 376

    Troubleshooting the System Board................................................................ 379

        System Board Symptoms................................................................... 379

        Configuration Checks......................................................................... 381

        Hardware Checks................................................................................. 382

        Troubleshooting Keyboard Problems.............................................. 386

        Troubleshooting Mouse Problems................................................... 390

        Troubleshooting Video Systems...................................................... 393

        Troubleshooting HDDs...................................................................... 400

        Troubleshooting CD-ROM and DVD Drives.................................. 406

        Troubleshooting FDDs...................................................................... 410

        Troubleshooting Tape Drives........................................................... 413

        Troubleshooting Other Removable Storage Systems................... 414

        Troubleshooting Port Problems........................................................ 415

    IEEE-1394 Adapters and Ports......................................................................... 419

        Troubleshooting Sound Cards.......................................................... 421

        Troubleshooting Front Panel Connections..................................... 423

    Exam Prep Questions......................................................................................... 425

    Answers and Explanations............................................................................... 430

    Challenge Solutions........................................................................................... 432

Chapter 10: Portable Computer Fundamentals............................................................. 435

    Inside Portables.................................................................................................. 437

    Portable System Boards.................................................................................... 438

        Microprocessors in Portables........................................................... 440

        Pentium IIIM and 4M Processors..................................................... 441

        Pentium M Processors........................................................................ 442

        Centrino................................................................................................ 443

        Pentium M Celerons............................................................................ 443

        Core Duo Processors.......................................................................... 444

        AMD Mobile Processors................................................................... 445

    Portable Memory................................................................................................ 446

        Upgrading Portable Memory............................................................. 448

    Portable Drives................................................................................................... 450

        Upgrading/Replacing Portable Drives............................................. 451

    Portable Display Types..................................................................................... 452

        Liquid Crystal Displays...................................................................... 452

    Portable Keyboards........................................................................................... 455

    Trackballs............................................................................................................ 457

    Touch Pads......................................................................................................... 457

    Pointing Sticks.................................................................................................... 458

    External Portable I/O.......................................................................................... 459

        Peripheral Storage Devices................................................................ 460

        External FDDs...................................................................................... 460

        External CD-ROM Drives................................................................... 460

        External CD-RW and DVD-RW Drives............................................ 461

        Removable Storage............................................................................. 462

        Installing External Storage Devices.................................................. 463

    PC Cards 464

        Cardbus................................................................................................. 464

        Adding PC Card Memory................................................................... 465

        Installing PC Cards.............................................................................. 466

        Installing PC Card Support................................................................ 467

        Mini PCI Express Cards...................................................................... 468

    Networking Portables........................................................................................ 469

        Wireless Networking with Portables................................................ 470

    Portable Power Sources.................................................................................... 473

        Power Consumption............................................................................ 475

        Power Management............................................................................ 475

    Docking Stations................................................................................................ 477

        Port Replicators................................................................................... 478

    Portable System Upgrading.............................................................................. 478

        Upgrading Batteries............................................................................ 479

        Upgrading PC Cards........................................................................... 480

    Exam Prep Questions......................................................................................... 482

    Answers and Explanations............................................................................... 485

    Challenge Solutions........................................................................................... 487

Chapter 11: Maintaining and Repairing Portable Computers..................................... 489

    Troubleshooting Portable Systems................................................................. 490

    Common LCD Display Problems...................................................................... 492

        Replacing the LCD Panel.................................................................... 494

    Troubleshooting Portable Keyboards............................................................ 496

    Troubleshooting Touch Pads.......................................................................... 496

    Troubleshooting Portable Unique Storage.................................................... 497

    Troubleshooting Infrared Ports....................................................................... 499

    Troubleshooting PCMCIA............................................................................... 500

    Troubleshooting Portable Power Issues........................................................ 501

    Troubleshooting Docking Stations/Port Replicators................................... 503

    Portable Preventative Maintenance................................................................ 505

        Rough Handling.................................................................................. 505

        Thermal Issues..................................................................................... 507

        Cleaning................................................................................................ 507

    Exam Prep Questions......................................................................................... 508

    Answers and Explanations............................................................................... 509

    Challenge Solutions........................................................................................... 510

Chapter 12: Windows Operating Systems.................................................................... 511

    Operating Systems............................................................................................. 512

        Graphical User Interfaces................................................................... 513

    The Windows NT Product Line....................................................................... 515

        Windows 2000..................................................................................... 518

        Windows XP........................................................................................ 519

        Windows 2003 Server......................................................................... 521

        Windows Vista Operating Systems.................................................. 521

    Navigating Windows 2000/XP......................................................................... 521

        Windows 2000/XP Desktops............................................................. 523

        Drop-Down Menus............................................................................. 528

        The Taskbar......................................................................................... 530

        Start Menu............................................................................................ 531

        Windows 2000 Control Panel............................................................ 535

        Windows Explorer............................................................................... 543

        Windows XP Interface Variations.................................................... 547

        Windows XP Media Center Interfaces............................................ 552

    Command Prompt Procedures.......................................................................... 557

        Working from the Command Line..................................................... 558

    Exam Prep Questions......................................................................................... 565

    Answers and Explanations............................................................................... 570

    Challenge Solutions........................................................................................... 572

Chapter 13: Major Windows Structures........................................................................ 575

    Introduction........................................................................................................ 576

    The PC Hardware Startup Process.................................................................. 576

    Windows 2000/XP Structures.......................................................................... 581

        System Memory Management.......................................................... 583

        Windows 2000/XP Registries............................................................ 586

    Windows 2000/XP File Systems...................................................................... 590

        Managing Partitions........................................................................... 590

        High-Level Formatting........................................................................ 593

        FAT Disk Organization....................................................................... 593

        NTFS Disk Organization..................................................................... 597

    Files and Filenames............................................................................................ 608

        File Types............................................................................................. 608

        Windows 2000/XP Files..................................................................... 609

        File Encryption and Compression..................................................... 610

    Exam Prep Questions......................................................................................... 614

    Answers and Explanations............................................................................... 617

    Challenge Solutions........................................................................................... 620

Chapter 14: Installing and Upgrading Operating Systems......................................... 621

    Introduction........................................................................................................ 623

    Installing Windows 2000/XP............................................................................ 623

        Installation Methods.......................................................................... 624

        Hard Disk Drive Preparation.............................................................. 629

        Managing Patches and Service Packs............................................. 630

        Troubleshooting General Setup Problems....................................... 632

    Installing Windows 2000 Professional........................................................... 633

        Windows 2000/XP Setup Problems.................................................. 636

    Installing Windows XP Professional.............................................................. 638

        Windows XP MCE Hardware Requirements................................... 640

        Windows XP Setup Problems........................................................... 641

    Operating System Upgrading........................................................................... 643

        Upgrading to Windows 2000............................................................. 643

        Upgrading to Windows XP............................................................... 646

        Performing Local Upgrades............................................................... 648

    Upgrade Problems.............................................................................................. 650

        Dual Booting........................................................................................ 651

    Loading and Adding Device Drivers.............................................................. 654

        2000/XP Device Drivers...................................................................... 654

        SATA Drivers...................................................................................... 655

        Finding Drivers.................................................................................... 656

        Driver Signing...................................................................................... 656

    Exam Prep Questions......................................................................................... 658

    Answers and Explanations............................................................................... 661

    Challenge Solutions........................................................................................... 663

Chapter 15: Optimizing Operating Systems.................................................................. 665

    Introduction........................................................................................................ 666

    Optimizing Windows 2000/XP Performance.................................................. 666

        Optimizing Virtual Memory................................................................ 667

        Optimizing the Disk Drive System.................................................... 668

        Managing Temporary Files................................................................ 670

        Optimizing System Services............................................................... 673

        Modifying the Startup Process......................................................... 674

        Monitoring System Performance...................................................... 676

        Monitoring Application Performance with System Monitor........ 678

        Software Maintenance........................................................................ 684

    Exam Prep Questions......................................................................................... 687

    Answers and Explanations............................................................................... 688

    Challenge Solutions........................................................................................... 689

Chapter 16: Operating System Utilities.......................................................................... 691

    Windows Disk Management Tools................................................................ 692

        Disk Cleanup........................................................................................ 693

        CHKDSK............................................................................................... 694

        HDD Defragmentation........................................................................ 695

        Backups................................................................................................ 698

        Removable Storage Utility................................................................. 708

    Windows 2000/XP System Management Tools............................................ 709

        Event Viewer........................................................................................ 709

        Windows 2000/XP System Information........................................... 712

        Windows XP System Restore........................................................... 714

        Task Manager...................................................................................... 714

        Device Manager.................................................................................. 716

        MSCONFIG.EXE.................................................................................. 720

        Remote Desktop and Remote Assistance Features....................... 721

    File Management Tools.................................................................................... 722

        System Editors..................................................................................... 722

        Dr. Watson........................................................................................... 724

    Command-Line Utilities..................................................................................... 725

    Windows Troubleshooting Help Files........................................................... 727

        Internet Help........................................................................................ 729

    Exam Prep Questions......................................................................................... 730

    Answers and Explanations............................................................................... 735

    Challenge Solutions........................................................................................... 737

Chapter 17: Basic Operating System Troubleshooting and Maintenance............... 739

    Introduction........................................................................................................ 742

    General OS Troubleshooting Process............................................................. 743

    Troubleshooting Startup Problems................................................................. 744

        General Bootup/Startup Problems.................................................... 745

        Windows 2000/XP Startup Tools..................................................... 746

        Using Windows XP System Restore................................................ 759

        Windows 2000/XP Startup Problems............................................... 763

    Common OS Operational Problems................................................................. 767

        Optional Devices Do Not Operate.................................................... 767

        Troubleshooting Stop Errors............................................................. 768

        Windows 2000/XP Application Problems....................................... 770

        Windows-Related Printing Problems............................................... 776

    Using Remote Desktop/Assistance................................................................ 779

        Configuring the Remote Desktop Function.................................... 779

        Conducting Remote Desktop Sessions........................................... 780

        Using Remote Assistance.................................................................. 783

    Exam Prep Questions......................................................................................... 787

    Answers and Explanations............................................................................... 791

    Challenge Solutions........................................................................................... 794

Chapter 18: Printers and Scanners................................................................................. 797

    Introduction........................................................................................................ 799

    Printer Types...................................................................................................... 799

        Fonts..................................................................................................... 800

        Basic Printer Components.................................................................. 801

        Dot-Matrix Printers.............................................................................. 804

        Dot-Matrix Printer Mechanics........................................................... 804

        Thermal Printers................................................................................... 807

        Inkjet Printers....................................................................................... 809

        Laser Printers....................................................................................... 811

        Dye Sublimation Printers.................................................................... 815

    Printer Installation.............................................................................................. 816

        USB Printers......................................................................................... 818

        Networked Printers.............................................................................. 818

        Wireless Printer Interfaces................................................................. 819

        Infrared Printer Ports........................................................................... 820

        Legacy Printer Interfaces................................................................... 821

        Printer Drivers...................................................................................... 824

        Printer Control Panel Configuration................................................. 826

        Printer Calibration................................................................................ 827

        Printer Options and Upgrades........................................................... 828

    Printing in Windows.......................................................................................... 831

        Establishing Printers in Windows.................................................... 834

        Printer Properties................................................................................. 836

        Network Printing with Windows....................................................... 837

    Scanners 838

    Exam Prep Questions......................................................................................... 842

    Answers and Explanations............................................................................... 847

    Challenge Solutions........................................................................................... 850

Chapter 19: Printer and Scanner Servicing.................................................................... 851

    Introduction........................................................................................................ 853

    Servicing Printers............................................................................................... 853

        General Printer Troubleshooting....................................................... 854

    Troubleshooting Dot-Matrix Printers............................................................. 858

        Dot-Matrix Printer Power Supply Problems..................................... 859

        Dot-Matrix Consumables................................................................... 859

        Printhead Not Printing........................................................................ 861

        Printhead Not Moving........................................................................ 862

        Paper Not Advancing......................................................................... 862

    Troubleshooting Inkjet Printers....................................................................... 863

        Inkjet Printer Configuration Checks................................................. 863

        Inkjet Consumables............................................................................. 863

        Printhead Not Printing........................................................................ 865

        Printhead Not Moving........................................................................ 865

        Paper Not Advancing......................................................................... 866

    Troubleshooting Laser Printers....................................................................... 866

        Laser Printer Consumables................................................................ 867

        Printer Is Dead or Partially Disabled................................................. 868

        Print on Page Is Missing or Bad....................................................... 869

        Paper Does Not Feed or Is Jammed.................................................. 871

    Troubleshooting Scanners............................................................................... 873

        Image Quality Problems...................................................................... 874

        Checking the Host System................................................................. 875

        Interface Cables................................................................................... 876

    Preventive Maintenance and Safety Issues.................................................. 876

        Dot-Matrix/Inkjet Printers.................................................................. 877

        Laser Printers....................................................................................... 877

        Laser Safety Issues............................................................................. 878

    Exam Prep Questions......................................................................................... 879

    Answers and Explanations............................................................................... 884

    Challenge Solutions........................................................................................... 887

Chapter 20: Basic Networking Concepts....................................................................... 889

    Local Area Networks......................................................................................... 890

        LAN Topologies.................................................................................. 891

        Network Control Strategies................................................................ 894

        Network Connectivity Devices......................................................... 897

    Network Transmission Media.......................................................................... 900

        Copper Cabling.................................................................................... 901

        Fiber-Optic Cable................................................................................. 906

        Plenum Cable........................................................................................ 909

        Wireless Infrared Links...................................................................... 910

        Wireless RF Links............................................................................... 911

    Network Architectures...................................................................................... 913

        Ethernet................................................................................................. 914

    Networking Protocols........................................................................................ 920

    Exam Prep Questions......................................................................................... 922

    Answers and Explanations............................................................................... 928

    Challenge Solutions........................................................................................... 931

Chapter 21: Installing Local Area Networks................................................................. 933

    Installing and Configuring LAN Components.............................................. 934

        LAN Adapter Cards............................................................................ 934

        Installing LAN Cards.......................................................................... 936

        Optimizing Network Adapters........................................................... 937

        Installing Wireless LANs................................................................... 938

    Installing Network Components in Windows 2000/XP Control Panels..... 946

        Configuring Clients in Windows 2000/XP....................................... 950

        Configuring Protocols in Windows 2000/XP.................................. 950

        Networking with Novell NetWare..................................................... 953

    Sharing Network Resources............................................................................. 955

        Network Shares.................................................................................... 956

        Mapping a Drive.................................................................................. 961

    Exam Prep Questions......................................................................................... 963

    Answers and Explanations............................................................................... 965

    Challenge Solutions........................................................................................... 967

Chapter 22: Wide Area Networking............................................................................... 969

    Introduction........................................................................................................ 971

    Internet Connectivity........................................................................................ 971

        Internet Service Providers.................................................................. 972

        IP Addresses........................................................................................ 974

        Internet Domains................................................................................. 978

    Internet Access Methods................................................................................. 979

        LAN Access to the Internet.............................................................. 980

        Dial-Up Access.................................................................................... 983

        ISDN Connections.............................................................................. 988

        Digital Subscriber Lines..................................................................... 990

        Cable Modems..................................................................................... 996

        Installing Digital Modems.................................................................. 998

        Satellite Internet Access.................................................................. 1000

        Wireless Internet Access................................................................. 1002

        Voice Over IP..................................................................................... 1003

    TCP/IP 1005

        The TCP/IP Suite............................................................................... 1006

    Internet Resources........................................................................................... 1010

        The World Wide Web...................................................................... 1011

        File Transfer Protocol....................................................................... 1012

        Email.................................................................................................... 1013

        Secure Sockets Layer Protocol........................................................ 1014

        Telnet.................................................................................................. 1015

    Web Browsers.................................................................................................. 1016

        Establishing Internet Browser Security Options.......................... 1017

    Exam Prep Questions....................................................................................... 1021

    Answers and Explanations............................................................................. 1027

    Challenge Solutions......................................................................................... 1030

Chapter 23: Network Troubleshooting........................................................................ 1031

    Basic Network Troubleshooting.................................................................... 1032

        Network Troubleshooting Tools.................................................... 1034

    Troubleshooting LAN Problems................................................................... 1038

        Service Access Problems................................................................. 1038

        Checking the NIC.............................................................................. 1039

        Checking Cabling.............................................................................. 1041

        Checking Connectivity Devices...................................................... 1041

        Windows-Related LAN Problems................................................... 1042

        Troubleshooting Wireless Networks............................................. 1046

        Troubleshooting Network Printing Problems............................... 1049

    Troubleshooting WAN Problems................................................................. 1052

        Troubleshooting Broadband Problems.......................................... 1053

        Troubleshooting Dial-Up Problems................................................ 1056

        Windows Modem Checks................................................................ 1061

        Troubleshooting Browser Problems............................................... 1063

    Exam Prep Questions....................................................................................... 1065

    Answers and Explanations............................................................................. 1067

    Challenge Solutions......................................................................................... 1069

Chapter 24: Security....................................................................................................... 1071

    Introduction...................................................................................................... 1074

    Computer Security........................................................................................... 1074

        Access Control.................................................................................. 1075

        PC Hardware Security....................................................................... 1078

        Environmental Security Issues........................................................ 1084

        Software Security.............................................................................. 1084

    Windows Network Security........................................................................... 1087

        Administering Windows Networks................................................ 1088

        Establishing Wireless Security....................................................... 1101

    Malicious Program Security........................................................................... 1108

        Viruses................................................................................................ 1108

        Establishing and Implementing Malicious Software Protection 1112

        Social Engineering............................................................................. 1118

        Phishing.............................................................................................. 1119

        Pharming............................................................................................. 1119

        Session Hijacking.............................................................................. 1120

        Identity Theft..................................................................................... 1120

    Exam Prep Questions....................................................................................... 1122

    Answers and Explanations............................................................................. 1125

    Challenge Solution........................................................................................... 1128

Chapter 25: Safety and Environmental Issues............................................................ 1129

    Work Area and Safety Issues........................................................................ 1130

        The Work Area.................................................................................. 1131

        Personal Safety.................................................................................. 1132

        Avoiding Laser and Burn Hazards................................................. 1136

    System Protection............................................................................................ 1138

        Power Line Protection....................................................................... 1138

        Electrostatic Discharge..................................................................... 1143

    Hardware Disposal Procedures...................................................................... 1148

    Exam Prep Questions....................................................................................... 1150

    Answers and Explanations............................................................................. 1155

    Challenge Solutions......................................................................................... 1158

Chapter 26: Professionalism and Communication...................................................... 1159

    Customer Service Skills................................................................................... 1160

        Prepare................................................................................................ 1162

        Establish Rapport.............................................................................. 1163

        Establish Your Presence................................................................... 1163

        Be Proactive....................................................................................... 1164

        Listen and Communicate.................................................................. 1164

        Follow Up........................................................................................... 1169

        Be Responsive................................................................................... 1170

        Be Accountable................................................................................. 1171

        Be Flexible........................................................................................... 1172

        Be Professional.................................................................................. 1172

        Establish Integrity............................................................................. 1173

        Handle Conflicts Appropriately...................................................... 1176

        Telephone Techniques..................................................................... 1177

        Handle Paperwork and Finish Up................................................... 1179

        Maintain an Orderly Work Area..................................................... 1179

    Exam Prep Questions....................................................................................... 1181

    Answers and Explanations............................................................................. 1184

    Challenge Solutions......................................................................................... 1187

Chapter 27: Advanced PC Component Installations and Upgrades....................... 1189

    Introduction...................................................................................................... 1191

        System Board Compatibility Issues................................................ 1191

    Replacing System Boards............................................................................... 1193

        Removing the External I/O Systems............................................... 1193

        Removing the System Unit’s Cover............................................... 1194

        Removing the Adapter Cards.......................................................... 1195

        Removing the Cables from the System Board............................... 1195

        Removing the System Board........................................................... 1196

    Replacing System Board Field Replaceable Unit Devices......................... 1196

        Installing Microprocessors.............................................................. 1197

        Installing Slot Processors................................................................ 1199

        Configuring Processor Speeds........................................................ 1199

        Fans, Heat Sinks, and Cooling Systems........................................ 1199

    Installing Memory Modules........................................................................... 1202

    Replacing Power Supplies.............................................................................. 1203

        Installing Power Supplies................................................................. 1204

        Power Supply Upgrade Considerations......................................... 1205

    System Upgrading and Optimizing................................................................ 1206

        System Board Upgrading................................................................. 1206

    Exam Prep Questions....................................................................................... 1218

    Answers and Explanations............................................................................. 1221

    Challenge Solutions......................................................................................... 1222

On the CD

Appendix A Practice Essentials Exam

Appendix B IT Tech Practice Exam

Appendix C Depot Practice Exam

Appendix D Remote Support Practice Exam

0789735644, TOC, 6/13/2007

Product Details

ISBN:
9780789730435
Author:
Jones, James
Publisher:
Que
Author:
Landes, Craig
Author:
Brooks, Charles J.
Subject:
Hardware - Personal Computers - General
Subject:
Professional - General
Subject:
Certification Guides - A+
Subject:
Technical Skills
Subject:
Computer Certification-A+ Certification
Copyright:
Edition Number:
2
Edition Description:
Trade paper
Series:
Exam Cram 2
Publication Date:
December 2003
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Y
Pages:
1008
Dimensions:
9.02x6.06x2.14 in. 2.94 lbs.

Related Subjects

Computers and Internet » Computer Certification » CompTIA » A+
Computers and Internet » Computers Reference » Hardware

A+ Exam Cram 2 2ND Edition Used Trade Paper
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Product details 1008 pages Que Que - English 9780789730435 Reviews:
"Synopsis" by , Second edition.
"Synopsis" by , 250,000 readers have trusted their A+ studies to "Exam Cram" because this book ensures they have what they need to pass the exams. In this best-selling new edition, the chapters map exactly to the objectives for the new A+ exams (220-301, 220-302) — released in November 2003 — helping readers quickly and easily assess their mastery of the material. In addition, it features test-taking strategies, time-saving tips, more than 750 practice questions, and two hours of video from Scott Mueller's "Upgrading & Repairing PCs" Video Trainer. The book also includes the popular "Cram Sheet," a tear card that highlights the essential information covered on the exam and is designed for that "last-second read" before taking the exam. To ensure our material is the most complete, up-to-date, technically accurate, and well-organized material on the market, the book goes through a stringent review process by industry experts.
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