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4 Beaverton Business- Marketing

Customer Satisfaction Is Worthless Customer Loyalty Is Priceless

by

Customer Satisfaction Is Worthless Customer Loyalty Is Priceless Cover

 

Synopses & Reviews

Publisher Comments:

Are your customers satisfied. If they are, your business may be in trouble! Satisfied customers will shop anywhere, loyal customers will fight before they switch. Which would you rather have — an army of satisfied customers or loyal customers? Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers. Packed with "real-world" techniques, helpful checklists, inspiring stories, and thought-provoking self-tests, his new book includes:
-- 12.5 Principles of Customer Service
-- Why customers are the most powerful sales people you have
-- 3 Secret words to solve customer complaints and win them back
-- Why customer loyalty is worth at least 20 times a single purchase
-- 20 Principles of Customer Wellness

Synopsis:

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.

Synopsis:

A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

Product Details

ISBN:
9781885167309
Author:
Gitomer, Jeffrey
Publisher:
Bard Productions
Author:
Gitomer, Jeffrey H.
Location:
Austin, Tex. :
Subject:
Advertising & Promotion
Subject:
Customer Service
Subject:
Customer services
Subject:
Customer relations
Subject:
Consumer satisfaction
Subject:
Business-Customer Service
Copyright:
Publication Date:
19980631
Binding:
Hardcover
Grade Level:
General/trade
Language:
English
Illustrations:
Yes
Pages:
288
Dimensions:
9.24x6.32x1.20 in. 1.30 lbs.

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Related Subjects

Business » Advertising
Business » Customer Service
Business » Management
Business » Marketing
Business » Sales
Religion » Comparative Religion » General
Religion » Western Religions » Theology
Science and Mathematics » Nature Studies » World Wildlife

Customer Satisfaction Is Worthless Customer Loyalty Is Priceless Used Hardcover
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Product details 288 pages Bard Press (TX) - English 9781885167309 Reviews:
"Synopsis" by , Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
"Synopsis" by , A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
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