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The Six SIGMA Way: How GE, Motorola, and Other Top Companies Are Honing Their Performanceby Peter S Pande
Synopses & Reviews
An implementation blueprint for SIX SIGMA!
"The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma."
John Biedry, VP Quality and Compliance, Sears Home Services.
Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization.
The authorswho have worked with some of the most visible Six Sigma companies including GEprovide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. The Six Sigma Way:
"The Six Sigma Way demystifies Six Sigma with a real-world 'how-to' guide. A good investment for any business planning to launch Six Sigma." John Biedry, VP Quality & Compliance, Sears Home Services
Six Sigma--the organizational quality system made famous by GE's legendary Jack Welch--has set new standards for process improvement. This is the first book to provide managers a basic, non-technical overview and steps for implementing Six Sigma. Company success stories are included. 30 illustrations.
Includes bibliographical references (p. 407-413) and index.
About the Author
Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology. Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma. Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.
Table of Contents
Part I: An Executive Overview of Six Sigma.
Chapter 2: Key Concepts of the Six Sigma System.
Chapter 4: Applying Six Sigma to Service and Manufacturing.
Part II: Gearing Up and Adapting Six Sigma to Your Organization.
Chapter 7: How and Where Should We Start Our Efforts?
Chapter 9: Preparing Black Belts and Other Key Roles.
Part III: Implementing Six Sigma: The Roadmap and Tools.
Chapter 13: Defining Customer Requirements (Roadmap Step 2).
Chapter 15: Six Sigma Process Improvement (Roadmap Step 4).
Chapter 17: Expanding and Integrating the Six Sigma System (Roadmap Step 5).
Conclusion: Twelve Keys to Success.