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2 Burnside Business- Customer Service

The Big Book of Customer Service Training Games

by

The Big Book of Customer Service Training Games Cover

 

Synopses & Reviews

Publisher Comments:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Synopsis:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Synopsis:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

About the Author

Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

Table of Contents

It's Who You Are. What You Say and How You Say It. Make the Connection. Here's Looking at You. Make It a Great Day. Stop, Look, and Listen. The Sky's the Limit. When the Going Gets Tough. Wait! That's Not All. What About Us?

Product Details

ISBN:
9780070779747
Abridged:
Deming, Vasu94632
Author:
Deming, Vasudha Kathleen
Author:
Deming, Vasudha K.
Author:
Carlaw Peggy
Author:
Carlaw, Peggy
Author:
Deming, Vasu94632
Publisher:
McGraw-Hill Education
Location:
New York :
Subject:
Management
Subject:
Human Resources & Personnel Management
Subject:
Customer Service
Subject:
Training
Subject:
Employees
Subject:
Customer services
Subject:
Management games
Subject:
Customer relations
Subject:
Employees, Training of
Subject:
Customer services -- Management.
Subject:
Marketing - General
Subject:
Business training
Copyright:
Edition Number:
1
Edition Description:
1217330
Series:
Big Book Series
Publication Date:
September 1998
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Yes
Pages:
209
Dimensions:
9.24x7.34x.59 in. .88 lbs.

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Related Subjects

Business » Customer Service
Business » Human Resource Management
Business » Management
Business » Small Businesses » General
Business » Start Up Business
Business » Training
Science and Mathematics » Chemistry » General
Transportation » Nautical » Sailing

The Big Book of Customer Service Training Games Used Trade Paper
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Product details 209 pages McGraw-Hill Companies - English 9780070779747 Reviews:
"Synopsis" by , Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
"Synopsis" by , Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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