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Glitch: The Hidden Impact of Faulty Softwareby Jeff Papows
Synopses & Reviews
Don’t Let Software Failures Destroy Your Business
Your software systems are the heart of your business–and they may be vulnerable. In Glitch, industry leader Jeff Papows, Ph.D., outlines the three converging forces that are leading to the proliferation of glitches. Papows explains why and how these glitches are affecting businesses, government agencies, and consumers and provides recommendations as to what we can do about them.
Written for senior decision makers, Papows explains why the risks of software failure are growing worse, not better–and shows how software glitches can destroy both your profitability and your reputation. He also introduces proven governance techniques that can help you systematically find and fix weaknesses in the way you build, buy, and manage software.
Don’t fall victim to the next business software disaster. Read Glitch–and learn about the cultural, technical, and business issues behind software glitches, so you can proactively prevent them.
Book News Annotation:
Author Papows is an IT industry authority who has testified before the US Senate and has appeared on major news networks. In this book for business and technical leaders, he looks at three forces behind the increase in business-critical software failures: loss of intellectual knowledge, market consolidation, and the ubiquity of technology. He gives examples of how software glitches can hurt companies, brands, profits, and consumers, and outlines a set of skills and business processes that companies can use to prevent glitches. The author recommends redefining the role of the software engineer, restructuring information technology governance, and redesigning business processes. Papows is CEO and president of WebLayers, Inc. Annotation ©2010 Book News, Inc., Portland, OR (booknews.com)
While many businesses are aware of the public impact of computer glitches, they are not aware of the underlying causes or how to appropriately address them and prevent them. This book examines the technical, business, and consumer impact of software glitches.
About the Author
Jeff Papows, Ph.D., President and CEO of WebLayers, has more than 30 years of industry experience and a proven history of success in both emerging companies and large global organizations. Most notably, he was President and CEO of Lotus Development Corporation. There he was widely credited with taking Lotus Notes from its initial release to sales of more than 80 million copies worldwide, making it the leading collaboration platform. After Lotus was acquired, Papows helped steer the company’s successful integration into IBM. He also was President of Cognos Corporation, taking the business intelligence software provider from its early stages to sustained profitability, a public offering, and continued growth that met or exceeded Wall Street expectations.
Most recently, Papows was President and CEO of Maptuit, a provider of real-time commercial navigation software. Having led Maptuit to profitability and a market leadership position, he continues to play an active role in the company as Chairman of the Board.
Papows has been a frequent guest on CNN and Fox News and is a successful author. His book Enterprise.com: Information Leadership in the Digital Age has been reprinted in several languages. He holds a Ph.D. in business administration as well as a master of arts degree and a bachelor of science degree.
Table of Contents
Chapter 1: The Ripple Effect
Chapter 2: Lives Are at Stake
Chapter 3: Cyber Terrorism and Other Hidden Threats
Chapter 4: Unintentional Yet Insidious Glitches
Chapter 5: Technology's Influence on the Economy
Chapter 6: When in Roam
Chapter 7: Governing the Government
Chapter 8: The Way Forward
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Business » Management