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Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model

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Synopses & Reviews

Publisher Comments:

For any supply chain, misalignment—the failure of all elements to move as one—can mean poor service, high inventory, unexpected costs, constrained growth and profits, and a loss of market share. In a world that’s becoming more global, supply chain improvement is a more crucial skill than ever. Even if you operate a smaller business, having a proven, reliable system for keeping your supply chain running smoothly is essential if you want to keep up with the competition.

A hands-on guide to achieving operational superiority, Supply Chain Excellence shows you, step-by-step, how to adapt the field-tested processes of the Supply Chain Council in your own organization.

Thoroughly updated and now featuring examples from close to 100 projects, Supply Chain Excellence shows you how to:

• Gain internal support by educating employees and executives

• Put hard numbers to the financial value of change

• Conduct the proper competitive analysis to define business opportunity

• Align strategy, product flow, work flow, information flow, and system business requirements to focus on the right changes

• Maximize your use of existing technology

• Optimize Enterprise Resource Planning in your organization

• Streamline your process analysis effort and develop a sustainable supply chain scorecard

Now featuring a compressed project timeline conducive to global and small-business use—and guidance for applying SCOR processes in an SAP environment—the book includes SAP screen captures, sample deliverables, summaries of tasks, and key required executive behaviors, as well as helpful graphics and diagrams. Supply Chain Excellence gives you all the practical tools you need, whether you’re trying to improve the performance of an existing supply chain system or implement a new one.

Supply Chain Excellence has long been the go-to resource for doing supply chain right. Comprehensive, practical, and utterly up-to-date, the third edition is your passport to utilizing the supply chain strategies that have been proven to work time and time again.

PETER BOLSTORFF is President and CEO of SCE Limited (scelimited.com), which supports supply chain performance through education, coaching, and process expertise. An internationally recognized speaker, educator, consultant, and author, he is a former technical chair and two-term member of the Board of Directors with the Supply Chain Council and has been involved with the development of the SCOR model since its inception in 1996.

ROBERT ROSENBAUM is an award-winning journalist with a specialty in manufacturing and supply chain management, and founder and President of The MarketFarm, which specializes in leveraging technical content. A partner in Supply Chain Excellence Education, the training arm of SCE Limited, he was the founding editor of the former Supply Chain Technology News.

Synopsis:

To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations—globally.

Supply Chain Excellence, ahead of the curve in its original edition, again breaks new ground with a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. In addition to the value chain processes of DCOR and CCOR, the book is now adapted for use in an SAP environment, in global enterprises, and by small businesses.

Featuring examples and experience from roughly 100 projects, the completely updated third edition refines the use of the scorecard for better process analysis; extends the approach to encompass implementation and strategy; and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.

Synopsis:

The Supply Chain Council (SCC) is a nonprofit organization dedicated to developing best practices in supply chain management. Now in a newly revised, second edition, Supply Chain Excellence is the first and only book on the DCOR, CCOR, and SCOR Models. It gives professionals implementing new supply chain projects a clear, step-by-step guide to adopting the accepted and proven methodologies developed by the SCC. This book shows readers how they can:

• align strategy, material, workflow, and information

• conduct the proper competitive analysis to define business opportunity

• establish the metrics that will determine the project’s level of success

• gain internal support by educating employees and executives

Complete with new case studies, a Value Chain Excellence project roadmap, and the addition of the DCOR and CCOR process frameworks, the second edition of Supply Chain Excellence gives readers all the practical tools they need, whether they’re trying to improve the performance of an existing supply chain system or implement a new one.

Synopsis:

The gold standard guide to adopting the superior, cross-industry methodologies developed by the Supply Chain Council for achieving operational superiority—the SCOR, DCOR, and CCOR Models—Supply Chain Excellence, now updated in a third edition, is a concise, practical instruction manual to doing supply chain correctly.

Now adapted for use in an SAP environment, in global enterprises, and by small businesses, the third edition features a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. You’ll learn how to:

• Implement changes to achieve sustainable competitive advantage

• Define business opportunities along the supply chain by conducting the proper competitive analysis

• Gain buy-in by educating your organization about supply chain improvement

• Achieve a significant return on investment

Featuring new examples from roughly 30 additional projects, the book identifies the most common contributors to supply chain misalignment, refines the use of the scorecard for better process analysis, extends the approach to encompass implementation and strategy, and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.

If you want to keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency and eliminates dysfunction. Thoroughly revised to reflect the latest thinking and most up-to-date strategies, the third edition of Supply Chain Excellence is an unparalleled guide for implementing best practices in supply chain management.

Praise for Previous Editions of Supply Chain Excellence:

“If you are involved in supply chain management, read this book!”— Paul Harmon, Executive Editor, Business Process Trends

“The genius of the Supply Chain Operations Reference (SCOR) definition of supply chain management is that it simplifies the complexities of SCM down to five simple terms that everybody can agree on: plan, source, make, deliver, return.” Industry Week

Supply Chain Excellence is a superb offering for organizations encountering their first supply chain difficulties, or for use as a detailed, practical how-to manual for properly managing a supply chain. It provides valuable guidance for forming a project team, gaining top management commitment, conducting environmental analyses, and managing a critical-to-quality, strategically driven project with the potential for huge payoffs.” Quality Progress

About the Author

PETER BOLSTORFF is President and CEO of SCE Limited, which supports supply chain performance through education, coaching, and process expertise.

ROBERT ROSENBAUM, an award-winning journalist, is founder and President of The MarketFarm, which specializes in leveraging technical content. He was the founding editor of the former Supply Chain Technology News.

Table of Contents

Contents

Preface xi

Introduction xiii

Acknowledgments xxiii

Chapter 1:

About the Supply Chain Operations

Reference Model 1

Chapter 2:

Building Organizational Support for Supply

Chain Improvement 11

Phase 1: Discover the Opportunity

Chapter 3:

Week One: Planning and Organizing 28

Phase II: Analyze Basis of Competition

Chapter 4:

Week Two: Project Kickoff and SCOR Metrics 46

Chapter 5:

Week Three: Benchmarks, Competitive Requirements,

and Steering Team Review Number One 66

Chapter 6:

Week Four: Scorecards 75

Phase III: Design Material Flow

Chapter 7:

Week Five: Initiating AS IS Material Flow and

Steering Team Review Number Two 85

Chapter 8:

Week Six: The Planning Process Matrix, Thread Diagram,

and Metric Defect Analysis 98

Chapter 9:

Week Seven: Material Flow Disconnect Analysis

and Steering Team Review Number Three 111

Chapter 10:

Week Eight: The Project Portfolio 129

Chapter 11:

Week Nine: Opportunity Analysis and

Steering Team Review Number Four 149

Chapter 12:

Week Ten: TO BE Material Flow 158

Chapter 13:

Week Eleven: Quick-Hit Plans, Steering Team

Review Number Five, and Initiating the Work and

Information Flow Analysis 166

Phase IV: Work and Information Flow

Analysis and Design

Chapter 14:

Week Twelve: The Staple Yourself Interview 174

Chapter 15:

Week Thirteen: The AS IS Process, Understanding Functional

Responsibility, and Steering Team

Review Number Six 186

Chapter 16:

Week Fourteen: The Process Performance Summary 197

Chapter 17:

Week Fifteen: The TO BE Work and Information

Flow Blueprint and Steering Team Review

Number Seven 208

Chapter 18:

Week Sixteen: Level Four Process Development 220

Chapter 19:

Week Seventeen: Implementation Planning,

Program Management and Steering Team

Review Number Eight 230

Chapter 20:

Extending Excellence Beyond the Supply Chain 240

Index 267

Reference files for the Supply Chain Operations Reference Model, the Design Chain Operations

Reference Model, the CCOR Process, a partial list of SCOR Model Leading Practices, Fowlers’

Business Context Summary, Fowlers’ Supply Chain Excellence Project Charter, a SCOR Quick

Reference, and a SCOR and Six Sigma DMAIC Comparison are all available at www.amacom

books.com/go/SupplyChainExcel.

Product Details

ISBN:
9780814417713
Author:
Bolstorff, Peter
Publisher:
AMACOM/American Management Association
Author:
Rosenbaum, Robert
Subject:
Business Writing
Subject:
General Business & Economics
Subject:
Purchasing & Buying
Subject:
Production & Operations Management
Subject:
Industrial Management
Edition Description:
Third Edition
Series:
2007 Fall list
Series Volume:
4
Publication Date:
20111231
Binding:
HARDCOVER
Language:
English
Pages:
304
Dimensions:
9.25 x 6.13 in
Age Level:
18

Related Subjects

Business » General
Business » Human Resource Management
Business » Management
Business » Manufacturing and Product Development
Business » Project Management
Business » Strategy
Business » Writing
Humanities » Philosophy » General
Religion » Comparative Religion » General
Young Adult » General

Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model Sale Hardcover
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$32.00 In Stock
Product details 304 pages AMACOM/American Management Association - English 9780814417713 Reviews:
"Synopsis" by ,

To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations—globally.

Supply Chain Excellence, ahead of the curve in its original edition, again breaks new ground with a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. In addition to the value chain processes of DCOR and CCOR, the book is now adapted for use in an SAP environment, in global enterprises, and by small businesses.

Featuring examples and experience from roughly 100 projects, the completely updated third edition refines the use of the scorecard for better process analysis; extends the approach to encompass implementation and strategy; and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.

"Synopsis" by ,

The Supply Chain Council (SCC) is a nonprofit organization dedicated to developing best practices in supply chain management. Now in a newly revised, second edition, Supply Chain Excellence is the first and only book on the DCOR, CCOR, and SCOR Models. It gives professionals implementing new supply chain projects a clear, step-by-step guide to adopting the accepted and proven methodologies developed by the SCC. This book shows readers how they can:

• align strategy, material, workflow, and information

• conduct the proper competitive analysis to define business opportunity

• establish the metrics that will determine the project’s level of success

• gain internal support by educating employees and executives

Complete with new case studies, a Value Chain Excellence project roadmap, and the addition of the DCOR and CCOR process frameworks, the second edition of Supply Chain Excellence gives readers all the practical tools they need, whether they’re trying to improve the performance of an existing supply chain system or implement a new one.

"Synopsis" by ,

The gold standard guide to adopting the superior, cross-industry methodologies developed by the Supply Chain Council for achieving operational superiority—the SCOR, DCOR, and CCOR Models—Supply Chain Excellence, now updated in a third edition, is a concise, practical instruction manual to doing supply chain correctly.

Now adapted for use in an SAP environment, in global enterprises, and by small businesses, the third edition features a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. You’ll learn how to:

• Implement changes to achieve sustainable competitive advantage

• Define business opportunities along the supply chain by conducting the proper competitive analysis

• Gain buy-in by educating your organization about supply chain improvement

• Achieve a significant return on investment

Featuring new examples from roughly 30 additional projects, the book identifies the most common contributors to supply chain misalignment, refines the use of the scorecard for better process analysis, extends the approach to encompass implementation and strategy, and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.

If you want to keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency and eliminates dysfunction. Thoroughly revised to reflect the latest thinking and most up-to-date strategies, the third edition of Supply Chain Excellence is an unparalleled guide for implementing best practices in supply chain management.

Praise for Previous Editions of Supply Chain Excellence:

“If you are involved in supply chain management, read this book!”— Paul Harmon, Executive Editor, Business Process Trends

“The genius of the Supply Chain Operations Reference (SCOR) definition of supply chain management is that it simplifies the complexities of SCM down to five simple terms that everybody can agree on: plan, source, make, deliver, return.” Industry Week

Supply Chain Excellence is a superb offering for organizations encountering their first supply chain difficulties, or for use as a detailed, practical how-to manual for properly managing a supply chain. It provides valuable guidance for forming a project team, gaining top management commitment, conducting environmental analyses, and managing a critical-to-quality, strategically driven project with the potential for huge payoffs.” Quality Progress

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