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Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Modelby Peter Bolstorff
Synopses & Reviews
For any supply chain, misalignment—the failure of all elements to move as one—can mean poor service, high inventory, unexpected costs, constrained growth and profits, and a loss of market share. In a world that’s becoming more global, supply chain improvement is a more crucial skill than ever. Even if you operate a smaller business, having a proven, reliable system for keeping your supply chain running smoothly is essential if you want to keep up with the competition.
A hands-on guide to achieving operational superiority, Supply Chain Excellence shows you, step-by-step, how to adapt the field-tested processes of the Supply Chain Council in your own organization.
Thoroughly updated and now featuring examples from close to 100 projects, Supply Chain Excellence shows you how to:
• Gain internal support by educating employees and executives
• Put hard numbers to the financial value of change
• Conduct the proper competitive analysis to define business opportunity
• Align strategy, product flow, work flow, information flow, and system business requirements to focus on the right changes
• Maximize your use of existing technology
• Optimize Enterprise Resource Planning in your organization
• Streamline your process analysis effort and develop a sustainable supply chain scorecard
Now featuring a compressed project timeline conducive to global and small-business use—and guidance for applying SCOR processes in an SAP environment—the book includes SAP screen captures, sample deliverables, summaries of tasks, and key required executive behaviors, as well as helpful graphics and diagrams. Supply Chain Excellence gives you all the practical tools you need, whether you’re trying to improve the performance of an existing supply chain system or implement a new one.
Supply Chain Excellence has long been the go-to resource for doing supply chain right. Comprehensive, practical, and utterly up-to-date, the third edition is your passport to utilizing the supply chain strategies that have been proven to work time and time again.
PETER BOLSTORFF is President and CEO of SCE Limited (scelimited.com), which supports supply chain performance through education, coaching, and process expertise. An internationally recognized speaker, educator, consultant, and author, he is a former technical chair and two-term member of the Board of Directors with the Supply Chain Council and has been involved with the development of the SCOR model since its inception in 1996.
ROBERT ROSENBAUM is an award-winning journalist with a specialty in manufacturing and supply chain management, and founder and President of The MarketFarm, which specializes in leveraging technical content. A partner in Supply Chain Excellence Education, the training arm of SCE Limited, he was the founding editor of the former Supply Chain Technology News.
To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations—globally.
Supply Chain Excellence, ahead of the curve in its original edition, again breaks new ground with a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. In addition to the value chain processes of DCOR and CCOR, the book is now adapted for use in an SAP environment, in global enterprises, and by small businesses.
Featuring examples and experience from roughly 100 projects, the completely updated third edition refines the use of the scorecard for better process analysis; extends the approach to encompass implementation and strategy; and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.
The Supply Chain Council (SCC) is a nonprofit organization dedicated to developing best practices in supply chain management. Now in a newly revised, second edition, Supply Chain Excellence is the first and only book on the DCOR, CCOR, and SCOR Models. It gives professionals implementing new supply chain projects a clear, step-by-step guide to adopting the accepted and proven methodologies developed by the SCC. This book shows readers how they can:
• align strategy, material, workflow, and information
• conduct the proper competitive analysis to define business opportunity
• establish the metrics that will determine the project’s level of success
• gain internal support by educating employees and executives
Complete with new case studies, a Value Chain Excellence project roadmap, and the addition of the DCOR and CCOR process frameworks, the second edition of Supply Chain Excellence gives readers all the practical tools they need, whether they’re trying to improve the performance of an existing supply chain system or implement a new one.
The gold standard guide to adopting the superior, cross-industry methodologies developed by the Supply Chain Council for achieving operational superiority—the SCOR, DCOR, and CCOR Models—Supply Chain Excellence, now updated in a third edition, is a concise, practical instruction manual to doing supply chain correctly.
Now adapted for use in an SAP environment, in global enterprises, and by small businesses, the third edition features a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. You’ll learn how to:
• Implement changes to achieve sustainable competitive advantage
• Define business opportunities along the supply chain by conducting the proper competitive analysis
• Gain buy-in by educating your organization about supply chain improvement
• Achieve a significant return on investment
Featuring new examples from roughly 30 additional projects, the book identifies the most common contributors to supply chain misalignment, refines the use of the scorecard for better process analysis, extends the approach to encompass implementation and strategy, and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.
If you want to keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency and eliminates dysfunction. Thoroughly revised to reflect the latest thinking and most up-to-date strategies, the third edition of Supply Chain Excellence is an unparalleled guide for implementing best practices in supply chain management.
Praise for Previous Editions of Supply Chain Excellence:
“If you are involved in supply chain management, read this book!”— Paul Harmon, Executive Editor, Business Process Trends
“The genius of the Supply Chain Operations Reference (SCOR) definition of supply chain management is that it simplifies the complexities of SCM down to five simple terms that everybody can agree on: plan, source, make, deliver, return.” — Industry Week
“Supply Chain Excellence is a superb offering for organizations encountering their first supply chain difficulties, or for use as a detailed, practical how-to manual for properly managing a supply chain. It provides valuable guidance for forming a project team, gaining top management commitment, conducting environmental analyses, and managing a critical-to-quality, strategically driven project with the potential for huge payoffs.” — Quality Progress
About the Author
PETER BOLSTORFF is President and CEO of SCE Limited, which supports supply chain performance through education, coaching, and process expertise.
ROBERT ROSENBAUM, an award-winning journalist, is founder and President of The MarketFarm, which specializes in leveraging technical content. He was the founding editor of the former Supply Chain Technology News.
Table of Contents
About the Supply Chain Operations
Reference Model 1
Building Organizational Support for Supply
Chain Improvement 11
Phase 1: Discover the Opportunity
Week One: Planning and Organizing 28
Phase II: Analyze Basis of Competition
Week Two: Project Kickoff and SCOR Metrics 46
Week Three: Benchmarks, Competitive Requirements,
and Steering Team Review Number One 66
Week Four: Scorecards 75
Phase III: Design Material Flow
Week Five: Initiating AS IS Material Flow and
Steering Team Review Number Two 85
Week Six: The Planning Process Matrix, Thread Diagram,
and Metric Defect Analysis 98
Week Seven: Material Flow Disconnect Analysis
and Steering Team Review Number Three 111
Week Eight: The Project Portfolio 129
Week Nine: Opportunity Analysis and
Steering Team Review Number Four 149
Week Ten: TO BE Material Flow 158
Week Eleven: Quick-Hit Plans, Steering Team
Review Number Five, and Initiating the Work and
Information Flow Analysis 166
Phase IV: Work and Information Flow
Analysis and Design
Week Twelve: The Staple Yourself Interview 174
Week Thirteen: The AS IS Process, Understanding Functional
Responsibility, and Steering Team
Review Number Six 186
Week Fourteen: The Process Performance Summary 197
Week Fifteen: The TO BE Work and Information
Flow Blueprint and Steering Team Review
Number Seven 208
Week Sixteen: Level Four Process Development 220
Week Seventeen: Implementation Planning,
Program Management and Steering Team
Review Number Eight 230
Extending Excellence Beyond the Supply Chain 240
Reference files for the Supply Chain Operations Reference Model, the Design Chain Operations
Reference Model, the CCOR Process, a partial list of SCOR Model Leading Practices, Fowlers’
Business Context Summary, Fowlers’ Supply Chain Excellence Project Charter, a SCOR Quick
Reference, and a SCOR and Six Sigma DMAIC Comparison are all available at www.amacom
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