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Interviews | January 24, 2012

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Ben MarcusBen Marcus's books The Age of Wire and String and Notable American Women were considered "experimental" fiction because of his unconventional use of... Continue »
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    The Flame Alphabet

    Ben Marcus 9780307379375
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Toxic Emotions At Work

by Peter J. Frost

Toxic Emotions At Work Cover

 

Synopses & Reviews

Publisher Comments:

Includes bibliographical references (p. 227-239) and index.

Synopsis:

Frost argues that managers must work to institutionalize compassion if they want to avoid the debilitating effects of pain on performance. He illustrates how managers can recognize and support toxin handlers--and importantly, what they must learn from these individuals in order to take on the critical role of emotional management themselves.

Synopsis:

A guide to managing emotional pain at work to improve performance. Based on research and examples, it discusses why emotions matter in the workplace, and shows how organizations can manage emotions and institutionalise compassion as part of their company culture to improve results.
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Table of Contents

Emotional pain in organizations — Sources of toxicity in organizations — The work of the toxin handler — The toll on toxin handlers — Healing the handlers — At the interface : what handlers and their organizations can do — Leaders handling pain — The compassionate company : architecting responses to pain — Looking through the lens of pain.

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Product Details

ISBN:
9781578512577
Subtitle:
How Compassionate Managers Handle Pain and Conflict
Author:
Frost, Peter J.
Publisher:
Harvard Business School Press
Location:
Boston
Subject:
General
Subject:
Stress Management
Subject:
Human Resources & Personnel Management
Subject:
Executives
Subject:
Entrepreneurship
Subject:
Employees
Subject:
Work
Subject:
Psychology, Industrial
Subject:
Job stress
Subject:
Conflict management
Subject:
Industrial & Organizational Psychology
Series Volume:
133
Publication Date:
February 2003
Binding:
Hardcover
Language:
English
Pages:
251
Dimensions:
9.60x6.34x1.01 in. 1.34 lbs.
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Toxic Emotions At Work
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Product details 251 pages Harvard Business School Press - English 9781578512577 Reviews:
"Synopsis" by , Frost argues that managers must work to institutionalize compassion if they want to avoid the debilitating effects of pain on performance. He illustrates how managers can recognize and support toxin handlers--and importantly, what they must learn from these individuals in order to take on the critical role of emotional management themselves.
"Synopsis" by , A guide to managing emotional pain at work to improve performance. Based on research and examples, it discusses why emotions matter in the workplace, and shows how organizations can manage emotions and institutionalise compassion as part of their company culture to improve results.
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