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Other titles in the Morgan Kaufmann Series in Interactive Technologies series:

Moderating Usability Tests: Principles and Practices for Interacting (Morgan Kaufmann Series in Interactive Technologies)

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Moderating Usability Tests: Principles and Practices for Interacting (Morgan Kaufmann Series in Interactive Technologies) Cover

 

Synopses & Reviews

Publisher Comments:

Many aspects of usability testing have been thoroughly studied and documented. This isn’t true, however, of the details of interacting with the test participants who provide the critical usability data. This omission has meant that there have been no training materials and no principles from which new moderators can learn how to interact.

Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical --for moderating successful usability tests.

To help usability professionals, students, and novices understand these principles, the authors provide videos from their lab that demonstrate good and poor interaction as well as commentary from a panel of testing experts on why certain techniques succeed or fail. The videos are accessible from the publisher’s companion web site.

• Presents the ten “golden rules” that maximize every session’s value

• Offers targeted advice on how to maintain objectivity

• Discusses the ethical considerations that apply in all usability testing

• Explains how to reduce the stress that participants often feel

• Considers the special requirements of remote usability testing

• Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher’s companion web site

Synopsis:

Two veteran usability testers have mined their experience to identify the underlying principles of successful interaction with test participants. They've captured these in the "10 golden rules of interaction."

About the Author

Joe Dumas is a recognized expert in usability evaluation. He has 25 years experience as a usability professional. He as moderated or observed others moderate thousands of usability testing sessions and taught numerous students and usability professionals how to moderate. He is the author of A practical guide to usability testing (with Ginny Redish), Designing user interfaces for software, and numerous articles, both for researchers and practitioners. He is currently a Usability Consultant for Oracle Corporation. He was a Senior Human Factors Specialist at Bentley College’s Design and Usability Center and taught graduate courses in the college’s Human Factors in Information Design Master’s Degree program. He has a Ph.D. in Cognitive Psychology.

User Experience Consultant

Table of Contents

Chapter 1: Introduction

Introduction to the problem

Goals of the book and videos

A brief history of usability testing practice

Part I: The rules of interaction

Chapter 2: Your roles as administrator

The gracious host

The objective observer

The tradeoffs between them

Chapter 3: The Golden Rules -

Part 1: the Five Core Rules

1. The goals of the test and your relationship with developers determine why and when to interact

2. Respect the participants? rights

3. You have a responsibility to future users

4. The participants are the experts; you are in charge

5. Being ?real? is being professional

Chapter 4: The Golden Rules -

Part 2: Five Additional Rules

6. Let the participants speak

7. Your intuition can hurt and help you

8. Be unbiased

9. Don't give away information inadvertently

10. Watch yourself to keep sharp

Part II: Moderating the test session

Chapter 5: First contact ? Setting the tone

Pre-test instructions

Informed consent

Chapter 6: Interacting During the Session

Keeping the participant talking

How much to interact

Providing encouragement

Dealing with stress

Deciding when to give assistance

How to move the participant along

Chapter 7: Post-task activities

What to do first

Taking advantage of their knowledge

Presenting ratings and questionnaires

Making a good last impression

Part III: Special topics

Chapter 8: Interacting in a remote testing session

Preparing for the session

Getting the session started

Interacting when you can't see the participant

Chapter 9: In the Room vs. Out of the Room

Advantages and disadvantages of being in the room

Advantages and disadvantages of being out of the room

Chapter 10: Summing Up

Where do we go from here?

Advice for novice administrators

Product Details

ISBN:
9780123739339
Author:
Dumas, Joseph S.
Publisher:
Morgan Kaufmann Publishers
Author:
Loring, Beth A.
Subject:
Testing
Subject:
Human-computer interaction
Subject:
User Interfaces
Subject:
Computer Science
Subject:
Interactive multimedia
Subject:
User interfaces (Computer systems) -- Testing.
Subject:
Graphics-User Interface
Series:
Morgan Kaufmann Series in Interactive Technologies
Publication Date:
20080331
Binding:
TRADE PAPER
Language:
English
Illustrations:
Y
Pages:
208
Dimensions:
9.25 x 7.5 in

Related Subjects

Computers and Internet » Computers Reference » General
Computers and Internet » Graphics » User Interface
Computers and Internet » Personal Computers » General
Reference » Science Reference » Technology

Moderating Usability Tests: Principles and Practices for Interacting (Morgan Kaufmann Series in Interactive Technologies) New Trade Paper
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$61.75 In Stock
Product details 208 pages Morgan Kaufmann Publishers - English 9780123739339 Reviews:
"Synopsis" by , Two veteran usability testers have mined their experience to identify the underlying principles of successful interaction with test participants. They've captured these in the "10 golden rules of interaction."
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