Intercultural Communication Encounters
Donald W. Klopf, University of Hawaii and West Virginia University
James McCroskey, West Virginia University
Intercultural Encounters provides a brief but broad introduction to the fundamentals of intercultural communication.
The text combines theory and knowledge from different disciplines to help prepare students to interact successfully with people who think, feel, and behave differently than they do. Brief commentaries from noted scholars in the field, exercises, activities, and discussion questions provide students with an opportunity to develop communication skills in today’s increasingly diverse world.
- Written in an approachable style, this brief text covers the fundamentals of intercultural communication while providing students with the assistance they’ll need when interacting with communicators from a different culture.
- The text presents a broad introduction tointercultural communication, including examples and analysis from different cultures all over the world. In addition, the text draws heavily from the theories and practical knowledge of many disciplines, including psychology, sociology, and anthropology.
- Remaining cognizant of the ethnocentric label attached to intercultural communication instruction in the United States, the text includes Asiacentric and Afrocentric comparisons, while refraining from becoming too heavily positioned in those areas.
- Throughout the text, commentaries are offered, written by scholars of note and experts in the field, including Ron Gordon on the ethnocentric approach to human communication instruction in the United States and Jeanne Oka’s experiences growing up in an intercultural world. These brief commentaries will broaden the reader’s intercultural education.
Praise for Intercultural Communication Encounters
“The strengths of this text are many: The authors include important theoretical information, but they present it in a way that non-communication majors can appreciate; they include important interpersonal theory in addition to the intercultural theory; they write in a style that is easily read and understood; and they include concepts and opinions that are not mainstream American… Without a doubt, this is a book you should publish.”
Susan I. Dummer, Texas A&M University
“In many respects, this book is more comprehensive than other introductory intercultural communication texts because it places communication within the context of ideas taught in other related disciplines… I found myself thinking about this long after I laid the manuscript down.”
Rebecca Dumlao, East Carolina University
Intercultural Encounters provides a brief, but broad introduction to the fundamentals of intercultural communication.
This book combines theory and knowledge from different disciplines to help prepare the reader to interact successfully with people who think, feel, and behave differently than they do. Brief commentaries from noted scholars in the field, exercises, activities, and discussion questions provide the reader with an opportunity to develop communication skills in today’s increasingly diverse world.
I. COMMUNICATION ACROSS CULTURES.
1. Intercultural Encounters.
Diversity in America.
Globalization and Technology.
Origins of Intercultural Contact.
Communicating Competently Interculturally.
The Field of Study.
An Educational Exigency.
2. Culture: The Heart of Diversity.
Broad Version of Culture.
Narrow Version of Culture.
Culture is a Blueprint.
Comparing Cultural Patterns.
Cultural Impact on Life.
3. Interpersonally Communicating.
Forms of Communication.
Oral Communication Defined.
Classes of Messages.
The Communication Process.
4. Communicating Across Cultures.
Cultures within Cultures.
Americans are Us.
Membership in Multiple Microcultures.
Culture’s Impact on Communication.
Axioms about Intercultural Communication.
The Three Worlds of Communication.
II. COMPONENTS OF INTERCULTURAL COMMUNICATION.
5. Perceiving and Motivating.
The Perception Process.
The Western View of Motivation.
The Easter View of Motivation.
6. Behavorial Guides.
Values: Cultural Standards.
Dominant American Values.
7. Cultural Antipathy.
Causes of Prejudice.
8. Cultural Foundations: Social Institutions.
9. Culturally Diverse Interpersonal Relationships.
Interpersonal Intercultural Conflict.
The Conflict Process.
Conflict Management and Resolution.
III. TRANSMITTING INTERCULTURAL MESSAGES.
10. Communicating Verbally Interculturally.
Types of Languages.
11. Verbal Diversity Among Americans.
12. Communicating Nonverbally Interculturally.
Verbal and Nonverbal Communication.
Characteristics of Nonverbal Communication.
Functions of Nonverbal Behavior.
Physical Appearance and Clothing.
Monitoring Nonverbal Behavior.
IV. ACHIEVING COMPETENCE IN INTERCULTURAL COMMUNICATION.
13. Adapting to Diversity: Culture Shock.
Causes of Cultural Shock.
Stages in Cultural Shock.
Coping on a Short Term Basis.
Assimilation and Pluralism.
14. Coping Competently with Strangers.
Intercultural Communication Competence.
Achieving Intercultural Competence.
Training to Work Abroad.
Ethics in Intercultural Encounters.